Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.25

4.3 Rating 5,758 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 5,758 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 31st March 2024

Anonymous

Holiday Extras 1 star review on 11th December 2023

M Smith

Holiday Extras 5 star review on 9th December 2023

MRCEEKZ

Holiday Extras 2 star review on 9th October 2023

Alan Judd

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would definitely use Purple Parking again.”

Helpful Report

Posted 2 months ago

“No problem getting to ANPR. 8min ride to T3. Quite pleased and relaxing ride there and back.”

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Posted 3 months ago

“Easy to book, quick efficient process to book your keys in. Buses very regular and quick service to collect keys after holiday”

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Posted 3 months ago

“The access road to the carpark is badly lit but other than that the service was prompt and well organised. It's also very close to the airport.”

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Posted 3 months ago

“No problems at all dropping car off. On return I had a wait of half an hour for my car which was slightly unexpected but that’s all. Very busy. However, overall, I will use service again.”

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Posted 3 months ago

“Excellent service. Highly recommended 👌 ni”

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Posted 3 months ago

“No refund only vouchers, be careful ! Basic food but a nice relaxing space”

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Posted 3 months ago

“Fabulous hotel but really needs a ramp or lift down to the parking area..I struggled up a spiral staircase with my bags. The price of a G and T is ludicrously high. But staff were lovely as was the breakfast. Great for people watching.”

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Posted 3 months ago

“Good value and close to terminal 5”

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Posted 3 months ago

“Good service overall. I'm having to wait for my car even though I call promptly, and I'm always left with a piece of paper stuck to the windscreen and a muddy paper protector on the floor. Why aren't these taken out?”

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Posted 3 months ago

“Enjoyed the Lounge”

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Posted 3 months ago

“We parked for a month and the price was good. Found the car park relatively easily and parked up in front of reception. However, I would never use Cophall parking again. Staff at the reception desk on arrival and later when collecting the car were surly, rude and unhelpful. When we picked up our car after a month the whole of the front, the wheels, wheel arches and underneath was caked in mud. It looked like it had been driven over a very muddy field. Didn't bother to complain to the staff in the office as I knew there was no point. Next time will go with Purple Parking. Ps. The bus drivers who took us to and from the airport were very friendly.”

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Posted 3 months ago

“Hotel was very clean, lovely staff and just what we needed to relax before our holiday. £18.50 advertised taxi fare was increased to about £25 just because it was an estate car which was naughty but otherwise all good.”

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Posted 3 months ago

“Hotel good location basic food menu food was avarge not much choice”

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Posted 3 months ago

“So easy to use and clear instructions for any product you purchase from directions to what to expect. All you need on one APP , competitive prices”

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Posted 3 months ago

“Car park was easy to find and use. I booked the wider spaces although I didn’t think they were particularly wide. It would be interesting to know what the difference is.”