Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,248 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to organise- just that the bus took ages to come when we landed back at Gatwick after a 8 hr flight”

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Posted 5 months ago

“Was good service to be fair my car got parked under a light so when I got back from holls it was covered in bird mess , apart from that will use again next year 👍🏻”

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Posted 5 months ago

“Very handy and efficient transfers make Sentinel very recommendable.”

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Posted 5 months ago

“Great hotel and room. Very convenient for Manchester Terminal 3. Problem comes with parking. Car park was completely full when we arrived. Literally had to abandon the car on the edge of the car park. On return, car was still parked 5 miles away, off site. Had to call them to ask them to move it to the hotel. Hoping it was a one off as hotel and staff are all really good and helpful.”

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Posted 5 months ago

“We didn't have trouble dropping off and setting off to our flight. Returning from our travel the flight was delayed (not our choice) when we picked up car, we were told 'you have seven (7) minutes to get out or you'll have to pay the fees for the delay! Well we didn't get time to check if there was any damage while we were away. We hurriedly put our luggage in and left as quickly as we could taking care of all the rest of the travellers also leaving the parking lot. So stressful 😫 Not pleasant at all.”

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Posted 5 months ago

“I booked a double room at the Hilton including tea. We got two single beds and had to show the payment made a number of times to get a voucher for tea. Tea was limited compared to a lovely wider menu but managed to get a slight change after discussion.”

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Posted 5 months ago

“Finding the short stay car park was easy and straightforward, like the previous customer I find the loyalty discounts non existent as I have bern using this facility for a number of years. I would have thought a small discount wouldn’t ho amiss ?”

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Posted 5 months ago

“Easy and convenient way to book airport parking.”

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Posted 5 months ago

“We used this car park for the first time and everything worked very smoothly. The staff were very helpful and we did not have long to wait on the bus at either end of our holiday. It’s not tarmac but rather rough gravel but I would still recommend it and use it again.”

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Posted 5 months ago

“Nice comfortable surroundings and reasonable choice of food . There was extra costs for certain drinks but still plenty to choose from that were included. Would probably book again this was my 3rd visit .”

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Posted 5 months ago

“Communication good and pretty straight forward via the app, would use again.”

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Posted 5 months ago

“Very easy to book and use. Directions to the car park (Birmingham) were clear and easy to follow and transport from the car park to the airport was quick and easy. Would definitely recommend. Only downside was that there was nothing on the website when booking that told you how long a window you had to collect the car once you returned. As we were supposed to arrive late at night (around 11pm) I booked the time to go into the following day. The return flight details only appeared once we had processed the booking and our flight did not appear, only the next flight due the following day. Didn't really make a difference but we could have saved a little bit of money doing this.”

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Posted 5 months ago

“Fast efficient service and everything went smoothly”

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Posted 6 months ago

“Easy to book. Found the car park without any problems. Courtesy bus drivers very polite and helpful and they run regularly. Only issue we had was getting out of the car park. We eventually spoke to a member of staff who happily checked our booking and was able to proceed with lifting the barrier. Not sure what the issue was but it was resolved quickly. I would use the mid stay car parking again.”

Helpful Report

Posted 6 months ago

“Hotel excellent but slightly surprised that MBW Meet and Greet made us pay for car park entry at Heathrow Terminal 2, an extra £7.50 which previously has always been included in the Holiday Extras price”

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Posted 6 months ago

“The hotel, the room and parking was great. Breakfast was delicious but the evening meal was awful for all 4 of us. Falafel was so dry it was difficult to swallow. Would not recommend at all.”

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Posted 6 months ago

“Easy to use online, good value,struggled to find a parking space at birmingham airport even though we had pre-booked”

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Posted 6 months ago

“Very competitive price. Easy to find. Close to terminal. Only complaint was the length of time it took to be collected on return despite phoning.”

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Posted 6 months ago

“Everything about the hotel was good, the room was clean and well equipped with tea making facilities which is very important if making an early start. The hopper bus was on time and got us to terminal 5 in good time early in the morning of our departure. Unfortunately for the second time the transport FROM the airport back to the hotel was useless. Last time we tried to use this service the bus just didn't appear at all and on this occasion the bus was at the stand but minus a driver and the queue to board was enormous so we would never have been able to board and would have had to wait another 30 minutes for the next bus, if it ever appeared. We had to pay £25 for a taxi so that we could retrieve our car within the allotted time frame.”

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Posted 6 months ago

“Good value for money”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 9,248 reviews