Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,720 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

Posted 8 months ago

“price good compared to some others”

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Posted 8 months ago

“Good to be able to park securely & close to terminal at Liverpool. BUT, it is impossible to amend booking online as instructed. Had to speak to AI which is slow & I was charged the extra £15 fee because I was unable to make another amendment within time limit.”

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Posted 8 months ago

“All good ,friendly driver.will use again. 👍”

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Posted 8 months ago

“Good start to holiday”

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Posted 8 months ago

“Good service and near airport”

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Posted 8 months ago

“Pretty close and convenient to the airport, though parking spaces were pretty close and tight and the road was pretty rough which meant you had to carry your cases to the bus stop, not easy for elderly people, for the prices we pay please consider better surface for those with children and the elderly…”

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Posted 8 months ago

“Very easy to drop car and pick up after holiday.”

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Posted 8 months ago

“Good package, great location for port.”

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Posted 8 months ago

“Bus crowded and frequency not good, more buses and reduction in waiting time”

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Posted 8 months ago

“all went well, quick and easy”

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Posted 8 months ago

“Jet parks 1 at East Midlands was easy to locate and we found 2 spaces within minutes. Bus stop close and waited about 15 mins for it to pick us up. When we returned from our holiday and came out of the airport the bus was actually waiting for us which was good. I gave 4 stars rather than 5 as I think the charges could perhaps be a little less? Thank you for a good service, the driver was very pleasant.”

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Posted 8 months ago

“No issues, just handed in and collected with no problems. Car as we left it”

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Posted 8 months ago

“A nice experience of hotel near the airport with meet & greet Parking. All worked nicely and very easy at Heathrow both ways. One star knocked off for second bed in room being a very uncomfortable sofa bed with very small duvet and 1 pillow.. Daughter and Grandaughter were quite uncomfortable.”

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Posted 8 months ago

“The hotel was very nice. The room and hotel itself were very clean. It was a good location for the airport and reception staff were very helpful in organising a taxi for us to get to the airport. The only negative aspect was breakfast. I was told that breakfast would be served from 6 am. I told the woman at reception that we would be leaving at 5 am so wouldn’t be there for breakfast. The next morning whilst waiting for our taxi, we saw another guest pick up a takeaway breakfast. At no point were we told this was an option.”

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Posted 8 months ago

“Easy to use, directions to car parking and quickness of payment was great.”

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Posted 8 months ago

“Easy to use. App would not work to let me inform of a delay. Did not get charged extra for being 4 hours late though”

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Posted 8 months ago

“Easy to book parking online directions good and precise very close to airport”

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Posted 9 months ago

“Quick to park, convenient and very little waiting around.”

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Posted 9 months ago

“It is, as advertised, only a stroll from the airport terminal building. However, it would be much better if you allocated a space, by number, or row etc...”

Helpful Report

Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,720 reviews