Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,067 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,067 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and easy access to parking, only problem was I paid extra for a text message reminder on the day of my booking but it never arrived.”

Helpful Report

Posted 8 months ago

“Hassle free drop off at valet parking after making arrival known. Quick paperwork. Collection after tel call resulted on car being available at valet parking. Only downside was transfer to holding area ~ 8 miles caused car to become dirtier and seamed to have had used more petrol / lower mpg in short trip than expected.”

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Posted 8 months ago

“Got charged £6.20 for being a few minutes late don't help when it's packed with people waiting for taxis at the entrance and stairwell”

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Posted 8 months ago

“Stanhill Court served our purpose well, and is a good hotel. The only negative was that the taxi wasn't allowed to drop us off by our car on our return from Gatwick, and as my husband is 81 and doesn't walk too well, this is a bit of a disadvantage - especially as the car park is so uneven.”

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Posted 8 months ago

“Service at North terminal better No prob. Bit of a wait .. 15min”

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Posted 8 months ago

“Easy to see numerous options all in one place. Simple booking process, good communication.”

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Posted 8 months ago

“Stayed at Brittania Hotel a few times now. Would recommend.Reliable transfer to and from airport. Good to know car is safe and bonus that take car keys with ys so know car will not be moved.”

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Posted 8 months ago

“Need more staff for people checking in”

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Posted 8 months ago

“My only complaint is the directions to the actual car park once in Manchester Airport area, the island is very badly marked and not just ourselves ended up paying £5 to drive through due to the bad signage.”

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Posted 8 months ago

“Simple process from start to finish to book. Great that at Gatwick I could book a lounge included on the Holiday extra’s website. Parking is a simple process and it works. Still very busy even in October. The return bus stop (same as drop off) seems a bit of a hike to and from the terminal entrance.”

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Posted 8 months ago

“I'm a regular at MAN-T2 West, very convenient and easy access straight to the Departurehall.”

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Posted 8 months ago

“Easy drop off and collection process, bus was timely and quick/easy transfer. I paid for the car be charged upon return, which it was but cable was ‘slung’ back Into the boot and not placed back into the bag it came out of nor the protective caps placed back on the charging end. Mud in car, up door panel and on ledge from I’m guessing shoes.”

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Posted 8 months ago

“It's a great service but we found it was a long walk we are elderly with mobility issues”

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Posted 8 months ago

“Used jet parks ringway easy to park buses regular to and from airport ,always make a note of bus stop number for when you return”

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Posted 8 months ago

“Easy drop off very straight forward helpful staff”

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Posted 8 months ago

“The hotel was located very close to Cardiff airport and parking was right outside the terminal making our arrival and departure very easy and straightforward. We had a lovely evening meal at the hotel . Staff were really friendly and helpful. Booking was easy and changing parking times was straightforward, staff member was very helpful and rectified the problem quickly.”

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Posted 8 months ago

“Arrival transfer to hotel in Croatia was very good, however I would have given five stars if our return transfer was scheduled better. Our return flight was 10.20am back to London and distance to the airport was 30 minutes from hotel but our transfer was scheduled for 4- 5 am. Our hotel intervened and it was changed to 7am. Unreasonable to expect us to be at the airport nearly 5 hours before our flight.”

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Posted 8 months ago

“Park your car take the bus no fuss it's simple and easy, just remember your spot when you return.”

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Posted 8 months ago

“Booked car parking and airport lounge Car parking 10/10 Nil issues Had to change car last minute- straight forward Airport lounge was okay food a bit disappointing chilli prices salad not a lot of little things and the salad didn’t have much, it was busy and they were short staffed, the staff were lovely”

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Posted 8 months ago

“Hotel clean staff friendly and very easy to get to Heathrow Airport on public transport from the hotel.”

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Posted 9 months ago

Holiday Extras is rated 4.3 based on 8,067 reviews