Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,248 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,248 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was ideal for what we required, takes the hassle out of travelling early morning the staff were great no problems checking in and our car was ready for pick up on our return.”

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Posted 6 months ago

“Multi story car park at Bristol Airport easy to find and close to terminal, but no ev charging as stated on website which delayed my return home.”

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Posted 6 months ago

“Convenient, had a good discount on the price. A little difficult to find a space as the empty bay light system doesn't work. Booked again for our next trip.”

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Posted 7 months ago

“Easy parking and pick up. £15 is the price to the airport by taxi.”

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Posted 7 months ago

“Nice to have somewhere calm to relax while waiting. However, finding the lounge at Gatwick wasn’t easy.”

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Posted 7 months ago

“All went pretty smoothly. The only thing missing on collection was which bay to find our car in, which is usually provided. We found the car by pressing the unlock button and seeing where the lights flashed”

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Posted 7 months ago

“I've used this service a few times now but this time was poor on a time keeping basis. The bus did not come for over 20 minutes which meant a lot more people in the queue. Staff are great for key tagging and information but the bus driver was rude when they did finally arrive. It was early hours so traffic could not be to blame.”

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Posted 7 months ago

“The Holiday Extras price was slightly lower than through other options.”

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Posted 7 months ago

“We normally book inside close to the airport but it had gone so expensive this time booked at jet 3. It’s better ti just walk across as you have to allow extra time to catch the bus back especially if you just miss one.,same coming back. Next year I will book a taxi I think.”

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Posted 7 months ago

“Parking made easy, well organised and the driver who look us back to collect my car couldn't have been more helpful and courteous”

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Posted 7 months ago

“Easy problem free parking”

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Posted 7 months ago

“In the end it was all fine but a bit stressful for pickup to fly hone. I think it was just a language misunderstanding...so if I hadn't got anxious it would have been 5 stars. The drivers were excellent”

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Posted 7 months ago

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Posted 7 months ago

“You do not get three hours as they class it from boarding gates open time not flight departure time. I had to put a jacket on as I was wearing a casual crested football shirt (Not an actual football shirt) Food average standard, alcohol, not much choice!”

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Posted 7 months ago

“Very convenient on site service with bus transfer hotel/departures/arrivals. Extremely helpful staff.”

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Posted 7 months ago

“Very friendly”

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Posted 7 months ago

“Parking was straightforward and good value for money obviously slightly longer than collection from the airport but buses ran frequently enough many thanks”

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Posted 7 months ago

“Booking in and collection went very smoothly.”

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Posted 7 months ago

“On time, waiting with name at airport, friendly, chatted about their lives in Gibraltar and one showed places of interest on the journey.”

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Posted 7 months ago

“Easy to find Five minute walk to airport Would definitely use again”

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Posted 7 months ago

Holiday Extras is rated 4.3 based on 9,248 reviews