Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,067 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,067 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, good courteous staff. Car was returned in good cndition and timely”

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Posted 9 months ago

“Easy to use pleasant staff o hassle”

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Posted 9 months ago

“They make the process simple and efficient.”

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Posted 9 months ago

“Easy way to park the car and be taken directly to the airport, with the support of the company bus after checking in the car with the team, on the return the same procedure you show the receipt at reception and they give you the car key and you leave the car park. Thanks”

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Posted 9 months ago

“Easy way to park your car. Straight into the airport after checking car in with the assistants on the way home scan the receipt which releases your car key and go to designated car park area to retrieve your car so easy. A little costly but no hanging about”

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Posted 9 months ago

“Very helpful”

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Posted 9 months ago

“price good compared to some others”

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Posted 9 months ago

“Good to be able to park securely & close to terminal at Liverpool. BUT, it is impossible to amend booking online as instructed. Had to speak to AI which is slow & I was charged the extra £15 fee because I was unable to make another amendment within time limit.”

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Posted 9 months ago

“All good ,friendly driver.will use again. 👍”

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Posted 9 months ago

“Good start to holiday”

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Posted 9 months ago

“Good service and near airport”

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Posted 9 months ago

“Pretty close and convenient to the airport, though parking spaces were pretty close and tight and the road was pretty rough which meant you had to carry your cases to the bus stop, not easy for elderly people, for the prices we pay please consider better surface for those with children and the elderly…”

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Posted 10 months ago

“Very easy to drop car and pick up after holiday.”

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Posted 10 months ago

“Good package, great location for port.”

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Posted 10 months ago

“Bus crowded and frequency not good, more buses and reduction in waiting time”

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Posted 10 months ago

“all went well, quick and easy”

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Posted 10 months ago

“Jet parks 1 at East Midlands was easy to locate and we found 2 spaces within minutes. Bus stop close and waited about 15 mins for it to pick us up. When we returned from our holiday and came out of the airport the bus was actually waiting for us which was good. I gave 4 stars rather than 5 as I think the charges could perhaps be a little less? Thank you for a good service, the driver was very pleasant.”

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Posted 10 months ago

“No issues, just handed in and collected with no problems. Car as we left it”

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Posted 10 months ago

“A nice experience of hotel near the airport with meet & greet Parking. All worked nicely and very easy at Heathrow both ways. One star knocked off for second bed in room being a very uncomfortable sofa bed with very small duvet and 1 pillow.. Daughter and Grandaughter were quite uncomfortable.”

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Posted 10 months ago

“The hotel was very nice. The room and hotel itself were very clean. It was a good location for the airport and reception staff were very helpful in organising a taxi for us to get to the airport. The only negative aspect was breakfast. I was told that breakfast would be served from 6 am. I told the woman at reception that we would be leaving at 5 am so wouldn’t be there for breakfast. The next morning whilst waiting for our taxi, we saw another guest pick up a takeaway breakfast. At no point were we told this was an option.”

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Posted 10 months ago

Holiday Extras is rated 4.3 based on 8,067 reviews