Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,720 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Holiday Extras 3 star review on 5th March 2025

Lee Parkinson

Holiday Extras 5 star review on 3rd March 2025

George

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and convenient.”

Helpful Report

Posted 9 months ago

“Everything went smoothly. Always use this service as have never had any issues.”

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Posted 9 months ago

“The room was well appointed and the bed comfortable. Because we didn’t have an early flight to catch, having flown in about 22.30, breakfast was a welcome addition.”

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Posted 9 months ago

“Easy to get to.. only issue was that the car park was full and had to park in additional car parking that has been created. When we returned to collect it had bird poo unfortunately.”

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Posted 9 months ago

“Everything went well except First it was a bit confusing where to find my car and then there was a long wait on the barrier opening which is quite annoying at 3am easier to use long stay at least I know where my car is and no problem with barrier.”

Helpful Report

Posted 9 months ago

“No problem parking or collecting keys on return. Bus was quick and easy. Car had a small scratch on door when we returned which was a bit annoying but down to poor drivers getting in/out their car I guess?”

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Posted 9 months ago

“Good value for money however was not able to contact customer service out of hours. Very limited customer service hours and was not able to extend parking stay. Would be charged standard daily charge.”

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Posted 9 months ago

“Very happy and easy. Just park then take the bus to the terminal. Drivers seemed to gave very little people skills which made the passenger's feel very uncomfortable. Also paid insurance incase we was delayed on return flight then when we was delayed I was charged an extra £15 to leave the car park! So what did the insurance cover for?? OK just needs polishing up.”

Helpful Report

Posted 9 months ago

“We got what we paid for”

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Posted 9 months ago

“We had a good experience with Holiday extras. It was easy to book everything. The car park was secure and easy to use. And just jumped on the shuttle bus to the airport and back on it at the same stop on our return. No problems with the car. However, I have an issue with the hotel..well not the hotel, the staff that we dealt with were very helpful. But our room ended up being booked for the wrong night. My own fault. Although we did cancel that part of the booking before the hotel.was looking for payment so I have raised the issue with Holiday extras to get my.money back from the room. I haven't heard anything back yet.”

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Posted 9 months ago

“Booking process worked well. Car park at Exeter easy to find, close to the airport, drop off and pick up quick and easy. Would be 5 star if a bit cheaper!”

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Posted 9 months ago

“Convenient and easy to use.”

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Posted 9 months ago

“Package was value for money. Parking easy to find. Hotel clean . 10 minute walk from hotel to terminal”

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Posted 9 months ago

“Excellent service both dropping off and collecting our vehicle. Will definitely use again.”

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Posted 9 months ago

“Very convenient but pricey”

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Posted 9 months ago

“Good service, price still a bit expensive”

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Posted 9 months ago

“Hotel was as advertised, nice and close to Heathrow, and the room clean and tidy. Park and Fly parking was straightforward, would stay there again.”

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Posted 9 months ago

“Excellent value for money and easy transfer to terminals”

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Posted 9 months ago

“It’s pretty much as per on the tin It’s genuinely 5mins from the airport. It takes a bit of finding but if you follow instructions (not Sat nav) you should be OK Staff are very good. They did answer the phone when called Will use them again”

Helpful Report

Posted 9 months ago

“Parking was nice and near to the terminal but car reg would not work going in or out , had to ring through to let us in ..”

Helpful Report

Posted 9 months ago

Holiday Extras is rated 4.3 based on 7,720 reviews