Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.36

4.4 Rating 9,645 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 9,645 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Great way to start your holiday, park up knowing the car is safe, collect on return , will use again.”

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Posted 7 months ago

“Great way to start your holiday, park up knowing the car is safe, collect on return , will use again.”

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Posted 7 months ago

“No signage that we could see at Heathrow Terminal 3 car park. Saw signs for Level 1 for meet & greet on entry but this was for another meet & greet. Ask a car park attendant for directions and he suggested we try Level 4. Still no signs but we parked up and headed towards desk near the lifts. And there you were. Will never use you at T3 again”

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Posted 7 months ago

“We have used Meet & Greet at Heathrow and Stansted several times, easy to book, drop off car and collect. Would definitely recommend.”

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Posted 7 months ago

“Simple booking procedure, great prices, and I know from personal experience that if anything goes wrong (in my case not the fault of Holiday Extras of course) they honour their word and sort things out.”

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Posted 7 months ago

“We left the care of 2 cars with the Holiday Extras at Newcastle airport Meet and Greet Premium team inJuly 2025. We are very happy with the service. It was easy to find, easy to record the cars details including photographs of arrival and departure. The cars were parked in large bays 2 minutes away from departures and arrivals. Excellent service. We have also used in the past the Holiday Extras Meet and greet service at Manchester airport which was also first class”

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Posted 7 months ago

“Meet and greet was very convenient and didn't cost much more.”

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Posted 7 months ago

“Easy to organise- just that the bus took ages to come when we landed back at Gatwick after a 8 hr flight”

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Posted 7 months ago

“Booking was simple and we were happy with the price. Our Airport Transfer driver was great, and the car was very comfortable, but the pick up process wasn't as smooth as expected. After arrival we spoke with the pick up office and we waited where we were asked to, but the driver tried to make contact with us via WhatsApp rather than come in to the terminal to meet us. I hadn't connected my data, so we stood for ages waiting before he eventually came in and found us.”

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Posted 7 months ago

“The staff at Aspire Lounge are very friendly and polite, the food however is very basic and cheap, the coffee/tea is from a machine and when we were there it was only 1 and a wait. Very limited considering the cost. We use the lounge as it is preferable to being out in the departures area but you certainly pay for the privilege.”

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Posted 7 months ago

“easy peasy easy to find near airport very short walk”

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Posted 7 months ago

“Shared shuttle was fabulous both ways. Quick and efficient! Would highly recommend!!!”

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Posted 7 months ago

“Taxi on time good perlite driver well done”

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Posted 7 months ago

“Amazing no need to talk to anyone car park one at Birmingham easy and really close Holiday Extras grate app and all the information you need will be booking next years shortly”

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Posted 7 months ago

“Room at the Ibis was convenient for the airport and clean and comfortable. Parking left a lot to be desired. To reach the hotel on foot you have to take a circular route or attempt to cross the double carriageway and take your life in your hands. On return we were given no indication where to find the car in the carpark and the barrier did not rise as we were told it would.We had to press the intercom button three times before anything happened a passerby said it was always happening. We would use the hotel again but not the parking.”

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Posted 7 months ago

“Easy to use. Quick service to and from airport”

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Posted 7 months ago

“Used before very good service close to airport”

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Posted 7 months ago

“No seats available upon arrival. One beer choice only so if you didn’t like that……tough. Wine choice very poor, and poor quality. Food average and miserable staff. For nearly £100 for 2 people there are far better, cheaper places to go with far more selection. Avoid.”

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Posted 7 months ago

“Good service all went smoothly”

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Posted 7 months ago

“Excellent service for airport transfers. Driver messaged directly on landing and despite taking about an hour to get through passport control at Faro he waited and kept in touch at all times. Same applied for return journey and very sociable and welcoming drivers. Would definitely use again!”

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Posted 7 months ago

Holiday Extras is rated 4.4 based on 9,645 reviews