Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,071 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 10,071 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“I was a little unsure about using these people after I read a view reviews but I am glad I did. They were most helpful professional and even though my car was parked away from the airport, but not too far as I had the car tagged so I could check on it, it came back exactly as it had been given no scratches or dents and only 6 miles added so I will definitely use them again”

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Posted 2 years ago

“Very easy to book, easy to park, and get in and out of car park with no problems”

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Posted 2 years ago

“Very good deal for overnight stay and parking. Easy bus service to and from airport although the buses could use some better luggage space! The Hampton by Hilton Hotel had comfy and very quiet rooms despite overlooking the runway and station! However, the food is all frozen microwaved dinners which is hugely disappointing. I understand this if food is ordered outside usual meal times but to serve this rubbish at 6pm is not acceptable. Staff appeared bored and I'm not sure the man on reception when I got back spoke any English - sorry, but he stared at me blankly and didn't say a word but only handed me a car park exit ticket, which I didn't need in the end! However, it was an ideal parking/hotel option otherwise.”

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Posted 2 years ago

“Bus waiting when we arrived so went straight away. Then coming back I was surprised to see the bus waiting when we came out of the airport! Couldn’t fault it!”

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Posted 2 years ago

“Couldn't find a disabled parking space, spent over 20 minutes trying to find a space then when I did find one it wasn't big enough for me to open my door (disabled, needed door to open wide) then when I return the car behind me parked in my space behind leaving no room for me to get into the boot with my case, the cars both sides were parked on my lines again leaving me little room to get into my car”

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Posted 2 years ago

“Same as always so simple to use I've used them four times now always very happy with outcome”

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Posted 2 years ago

“No problems finding the car park and good directions to site. Big issues 1. The floor access is not clear 2. No guidance on which floor has spare capacity. These issues caused repeatedly going round in circles trying to find an available slot”

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Posted 2 years ago

“Staff very friendly and told you exactly what you needed to know. Efficient service Will use again”

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Posted 2 years ago

“The staff are rude & unhelpful, I then returned to my car to see the hand brake had not even been pulled up. Posted a complaint through the holiday extras app and I have heard nothing. Will not be using this parking service again.”

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Posted 2 years ago

“Excellent deal in a good hotel and taxi to the cruise terminal.”

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Posted 2 years ago

“Customer service is awful. Our holiday got cancelled and we were only parked for a couple of hours before having to head home....no refund, no goodwill, no budging on the remainder of the parking. No future custom from me or friends or family and hopefully many more too. Spend your money elsewhere on parking.”

Helpful Report

Posted 2 years ago

“Easy to find with a sat nav, good price. No help with where to park, and as the area was full. A short wait for the bus. On return again a wait but the bus once on it takes forever as it also stops at north terminal. Seems to have top speed of 20mph even on bigger roads. But with all that the system worked and it was value for money.”

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Posted 2 years ago

“Service was good however exit blocked by cones and had to reverse a good way back to be able to turn and use alternative exit.”

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Posted 2 years ago

“Meet and Greet at Stansted worked very smoothly. Quick check in, easy to find, and professional staff. A great experience.”

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Posted 2 years ago

“Great Service, everything went well. Really pleased.”

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Posted 2 years ago

“Well organised parking. Bus arrived as we walked to the bus stop. Always loads of cars parked but seems quiet & unchaotic at Stansted Jetparks. I use everytime & good value for money”

Helpful Report

Posted 2 years ago

“Good price and really easy to park and exit car park by plate recognition. Don’t be put off by the walk to the terminal from mid stay 3 it really isn’t that far”

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Posted 2 years ago

“Use Holiday Extras all the time and never get any problems👍🏻”

Helpful Report

Posted 2 years ago

“Lack of seating if you are a couple, was reserved for bigger groups. Choice of food was poor. Sitting areas were not clean. Also, it doesn’t ,after what time you put as your entry on holiday extras, you are allowed in strictly 3 hours before your flight which given you need to get to gate and board means you really only get 2 hours - probably the worst airport lounge I’ve used.”