Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.33

4.3 Rating 8,941 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“The escape lounge Bristol gave us a time until 4pm [2 hours] but because we had special assistance we were only in there for about an hour as we had to be at SA by a certain time. It was also cramped too many tables yoo close to each other and I hardly felt relaxed at all. Gatwick is much better much more comfortable. I'm not wasting my money at Bristol again. Surprise surprise your system wouldn't even upload my photo!!”

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Posted 1 year ago

“Very easy to book and very easy to use. Barrier lifted when arrived at the barrier on entry and lifted when left the car park.”

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Posted 1 year ago

“Good price for parking and easy to arrange”

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Posted 1 year ago

“Rubbish service - 100% transfer guarantee not worth the paper it is written on, claim rejected based on partner company (of partner company) claiming car used was different to that actually used by the taxi driver who damaged my case (car oil stains). Very difficult to get a claim agreed, also 5 weeks timeline to get a resolution and that was with me chasing on 3 separate occasions. Will never use holidays extras again. Web chat only service also an issue, nobody to speak with directly which is frustrating.”

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Posted 1 year ago

“Good service and easy access to parking, only problem was I paid extra for a text message reminder on the day of my booking but it never arrived.”

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Posted 1 year ago

“Excellent service can't fault it use it every time.”

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Posted 1 year ago

“Using this web site/app, provides genuine savings”

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Posted 1 year ago

“We booked No 1 north lounge (the only way to start your holiday) waiting in comfort for our flight. We also booked purple parking, brilliant scheme. Happy with everything.”

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Posted 1 year ago

“Very efficient service, and friendly staff”

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Posted 1 year ago

“the prices fluctuate quite a bit but still very professional service.”

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Posted 1 year ago

“Hassle free drop off at valet parking after making arrival known. Quick paperwork. Collection after tel call resulted on car being available at valet parking. Only downside was transfer to holding area ~ 8 miles caused car to become dirtier and seamed to have had used more petrol / lower mpg in short trip than expected.”

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Posted 1 year ago

“Stayed at Holiday Inn Express Luton and used airport self- park system. Both worked well. Car park was easy to find, parking and entry/exit efficient as was the shuttle bus. Would definitely use both again. Only difficulty was finding the car on return in area D. It was dark, there were no lights along the rows and the perimeter lights were blinding. That is my only criticism.”

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Posted 1 year ago

“Got charged £6.20 for being a few minutes late don't help when it's packed with people waiting for taxis at the entrance and stairwell”

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Posted 1 year ago

“Car Park 1 at Birmingham Airport was a nightmare. It took forever to find a space. If you've pre-booked you might reasonably expect that there are spaces available. It's described as being a one minute walk from the terminal whereas the truth is that you have a distance to walk including crossing a busy road. I wouldn't bother again.”

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Posted 1 year ago

“Amazing service will definitely use again”

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Posted 1 year ago

“The time it took my car to be brought back to me was appalling. I waited for 40 mins for what should be a 10 minute wait maximum.”

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Posted 1 year ago

“Excellent sevice would definitely recommend and use again”

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Posted 1 year ago

“Booked premium parking at Cardiff airport as we have a large vehicle ! On arrival signage is very poor. Found our space and parked in a slightly larger than normal space ! Three weeks later collected vehicle to find no spaces around us and was forced to move road cones to be able to manoeuvre the vehicle out of the space. Hardly premium parking and not worth the premium price !!”

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Posted 1 year ago

“We had two very nice drivers both ways -picking up from Lisbon airport and returning from our hotel to the airport. Our hotel was in a pedestrianised area but the drivers got as close as possible in the adjoining street. We had a bit of a wait for the driver when we arrived because of the heavy traffic and the flight being delayed. The return flight was early morning but we could see in the app exactly when he arrived and where he was parked. Overall a great service!”

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Posted 1 year ago

“Nothing wrong with the carpark but the bus driver was incredibly rude and unhelpful. I had my wallet stolen whilst abroad so did not have the ticket. at first he didn't want to let me on the bus and then just grumbled that i would be charged an extra weeks parking because he couldn't sign off my ticket. gave up trying to talk to him as he was so rude and ignorant.”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,941 reviews