Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.33

4.3 Rating 8,941 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hotel was excellent and the parking very good. The Hoppa bus transfer was very poor! Despite being assured that there was a bus every 30 minutes we had to queue for over an hour after an overnight flight. I could not recommend this service.”

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Posted 1 year ago

“Great service everything went like clockwork great app to use”

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Posted 1 year ago

“Soo easy mobile app Recommend it”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“Easy App to use. However No One lounge Gatwick south now rather grubby and dull. Food ok but rather Luke warm . Hole feeling was depressing”

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Posted 1 year ago

“Have used these several times very happy with their service”

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Posted 1 year ago

“Good service. Drop off was a little chaotic. But pick up was excellent”

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Posted 1 year ago

“Great as usual.”

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Posted 1 year ago

“Always a great service, and always knowing your car is secure.”

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Posted 1 year ago

“excellent really smooth drop off and pick up. In the road within 15 mins of being through to the outside of the arrivals hall”

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Posted 1 year ago

“Easy to use, easy to book, good service if any issues.”

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Posted 1 year ago

“No waiting around for a bus. Great”

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Posted 1 year ago

“I accidentally booked for 12 days rather than 5 I pressed the wrong button they are close to each other. When I realised my mistake and emailed them they basically said not our problem”

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Posted 1 year ago

“Parking was perfect, bus left regularly and didn’t take long, parking facilities and staff were great. Would definitely use again and book through holiday extras.”

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Posted 1 year ago

“Never any issues to date”

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Posted 1 year ago

“My vehicle registration was not recognised in the way in or the way out… I had to take a ticket which I had to try and use to get out which stated I had to pay £201 for my stay. Thankfully the man that answered the call button was able to retrieve my booking and let me out! Not the best experience….”

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Posted 1 year ago

“Parking service OK in many respects but did not appreciate the dirty floor mats in the car and the door sills from the driver. Also I do not see why passenger settings have to be so massively altered….every button pressed for a 5 mile drive as a passenger!”

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Posted 1 year ago

“Brillant service”

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Posted 1 year ago

“Excellent service parking very clear”

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Posted 1 year ago

“So easy using the APP no need to go through sentinel but have in past. App book pay easy as 123.”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,941 reviews