Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.33

4.3 Rating 8,941 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,941 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“We waited a long time for a bus from Stansted back to the long stay. It appears the buses are no long shared with Jet Parks, meaning a bus went with just a few people on, whilst lots of people waited for the long stay.”

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Posted 1 year ago

“We were able to park at Southampton prior to our cruise and pick up our car on our return very easily. This meant we didn't have far to go with our luggage when dropping off at the port. We could load up and drive straight off once we got back to Southampton.”

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Posted 1 year ago

“This company is excellent; however, their joint venture provider in Turkey, particularly in Istanbul, lacks reliability and punctuality regarding the car type and timing of bookings. I had three transfer bookings. For the first, the driver did not arrive as per the instructions. When I went outside, another team at a different location assisted me by messaging my provider, who eventually arrived nearly an hour late. For the second transfer from the airport to the hotel, the driver was slightly delayed, and the car provided was much smaller than expected and parked in a different location. This meant we had to navigate to the car park with our disabled guest and their wheelchair. The third transfer, from the hotel to the airport, was much smoother. The driver arrived on time with the correct vehicle, and he was very helpful and friendly.”

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Posted 1 year ago

“Ibis hotel staff very helpful for checkin.Room small and bed against the wall,difficult for night time toilet visit. No alarm call system esp given early flight departure.”

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Posted 1 year ago

“Stanhill Court served our purpose well, and is a good hotel. The only negative was that the taxi wasn't allowed to drop us off by our car on our return from Gatwick, and as my husband is 81 and doesn't walk too well, this is a bit of a disadvantage - especially as the car park is so uneven.”

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Posted 1 year ago

“Always use for meet and greet at Heathrow. This time T5 and service always very good. Never had a problem (touch wood)! Thanks”

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Posted 1 year ago

“Was a great start to holiday so easy par motor go to hotel relax and coming back pick up key and away Thankyou great service e”

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Posted 1 year ago

“Not sure who's fault my problem was created by,but for whatever reason the barrier on returning would not open,pressed the help button and talked with a member of staff who told me I had to pay extra as my stay had overrun when I explained I had payed for late return cover still existed I had to pay extra,when she checked my booking she gave me the complete wrong numberplate,eventually after telling her I would not be paying any extra she said she would let me out,her tone was as if she was actually doing me a favour .such a shame as have used many times before without any issues.”

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Posted 1 year ago

“Very good service always use when going on holiday. Never any problems.”

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Posted 1 year ago

“Easy booking process and straightforward handover, we always use Holiday Extras Meet and Greet parking because of the great service.”

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Posted 1 year ago

“Airport transfer. Very smooth operation. Plenty of information. Driver made contact directly on arrival and prior to airport return.”

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Posted 1 year ago

“Service at North terminal better No prob. Bit of a wait .. 15min”

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Posted 1 year ago

“Pleased with how smooth it all went.”

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Posted 1 year ago

“Very easy, nice people.”

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Posted 1 year ago

“Excellent parking facilities.”

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Posted 1 year ago

“Brilliant way to park at Stansted. Quick and convenient shuttle buses to and from the terminal. Just wish that the car could be left there for a longer period!”

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Posted 1 year ago

“Very easy straightforward booking system, and very easy to make changes if needed.”

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Posted 1 year ago

“Always use this hotel with parking at East midlands must admit first time have booked through holiday extras only problem thought our booking included breakfast only to be told we had not paid and booked it would have thought breakfast was included as all hotels”

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Posted 1 year ago

“Easy to see numerous options all in one place. Simple booking process, good communication.”

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Posted 1 year ago

“Everything worked. Good room, quality service, excellent dinner.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,941 reviews