Hotter Shoes Reviews

2.3 Rating 575 Reviews
28 %
of reviewers recommend Hotter Shoes
2.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Hotter Shoes Reviews
Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 19th November 2022
Very Annoyed Ex Customer
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
Hotter Shoes 1 star review on 17th October 2022
Cole Maynard
48
Anonymous
Anonymous  // 01/01/2019
Brochure showed the shoes I wanted had been reduced by £20 pounds and had an insert giving another 20% off with a code. As the shoes are comfortable but usually extortionately expensive, I rang to place an order only to be told the code didn’t apply as it had already been taken off! Not the first time I have had issues with Hotter due to misleading offers. It has been a while since I bought anything from them because of this, but I see they haven’t changed their questionable advertising methods.
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Posted 1 year ago
!!!I LOVE HOTTER SHOES!!! I have purchased over a dozen pair since finding out about them in 2018, not just for myself, but for my husband and mother. Sometimes the wait time has been longer, BUT it's always worth the wait. Thank you for making such wonderfully made, good quality shoes that fit so much better than American brands and every pair I purchased is worth every penny I spent, thanks again!
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Posted 1 year ago
Absolute rubbish. Take a look at the photos below and make your own mind up. Terrible customer service. Won't accept any responsibility for shoes that are not fit for purpose. I was told that the shoes that i had purchased as a brand new pair were actually old shoes and Deborah the lady from hotter who I spoke with could not remember if it was 10 or 12 years since they made that style of shoe and that the reason they had crumbled away on the first day of wear around the house was because they were old? How am I supposed to know that the brand new shiny pair of shoes I purchased were new/old shoes? ABSOLUTE JOKE STEER WELL CLEAR.
Hotter Shoes 1 star review on 24th May 2022 Hotter Shoes 1 star review on 24th May 2022 Hotter Shoes 1 star review on 24th May 2022
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Posted 1 year ago
I always said I would never buy shoes on line. I had, a while ago, bought a pair of Hotter shoes in their Brighton store (so sad it is now closed) which were amazingly comfortable, so I decided to take the risk but was ready, pen poised, to fill in the returns form! I need not have worried as the new shoes - a totally different style, but the same size and width, are every bit as comfortable. Made in England is a bonus, as was the sale price. Thank you Hotter.
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Posted 1 year ago
Like the sandles but wish there was more colours, I like the Sol range and have built up quite a few of these sandles over the years, but wish they would do more vibrant colours like lilac, lemon, lime green and light blue
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Posted 2 years ago
I got my shoes just when they said I would. I love them ,they fit just fine. So happy with them. The price was fantastic. Thank you to the sales person that helped me.
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Posted 2 years ago
It’s not so much bad service as looking through the brochure there is such a limited choice compared to a few years ago. I used to be able to look at your catalogue and see at least two or three styles I liked, but now there is nothing at all that attracts me. So I will obviously no longer be purchasing Hotter shoes.
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Posted 2 years ago
Took over a month to get the shoes and they quit accepting my emails to try and get info. I will never order from them again.
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Posted 2 years ago
Have bought many pairs of Hotter shoes over the years. Now found one smart pair, hardly worn, falling apart and soles split. This seems to be happening with other expensive makes of shoes. Surely, if this has become a common problem, why go on manufacturing them using the same type materoal for the soles.
Hotter Shoes 1 star review on 14th February 2022
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Posted 2 years ago
I recently ordered a pair of slippers online from Hotter. I paid £3.95 for the postage. The slippers were not a good fit and I returned them. Initial payment £52.95. Refund £46.50. So it cost me £6.45 for the experience! Added to that they take an inordinately long time to process a refund compared to other retailers! So the rule is only shop in actual shops. If you are an online shopper you will be penalised in every way! If the shop order on your behalf there is no charge for postage. I shall no longer use this retailer.
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Posted 2 years ago
Terrible customer service. Not willing to take any responsibility for a fault with their product or even investigate, just straight away said no to a refund or exchange and putting the blame on the customer. Would avoid this company if you’re thinking of using them.
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Posted 2 years ago
So comfortable!
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Posted 2 years ago
I ordered a pair of shoes and some creams and cleaners months ago. Several times I was given delivery dates but nothing arrived. Then they asked for payment again as the pay pal payment had expired, which was totally their fault as they had left it so long. Then they took payment but once again we was told shoes would be delivered mid December but still no shoes. Getting very cross now as its been months since we placed our order, we phoned them giving them once last chance before we cancelled order. No proper apology afforded just a whole load of waffle and a bunch of excuses. What really annoyed me was the cleaners and creams were not even sent out too, so I could not even clean or protect the many shoes already purchased previously from them. I wanted compensation for my time being wasted and my shoes sent straight away, what really annoyed me was I think they even tried to put the blame on pay pal cancelling the payment. Can you blame them it had been four months!!! And still when we put the payment through for the second time, a month later. still there was no shoes! I lost patients with them and their excuses and it become obvious that I was not going to get any reasonable compensation for all my aggravation. I am appalled, disgusted, what a diabolical service. MY ADVICE DONT BY SHOES IN THEIR SALES, IT APPEARS THEY TAKE YOUR ORDERS WHEN THEY DONT HAVE THEM IN STOCK. I have been a good customer for years but the service is rubbish now. I will never ever order from Hotter again. Four months since my order still no shoes!!!!! (A totally disgusted customer!)
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Posted 2 years ago
Worst customer service ever. Shoes take far longer to arrive than the 7-9 business days advertised, if they arrive at all. Order placed for shoes which went out of stock and I never received notice that the order would not be filled. Called 4-5 times and clocked a 30 minute wait on hold each time and never spoke to a human. Sent email and received response several days later that shoes were out of stock and not to be resupplied. Placed another order, 17 days later called to find out whereabouts. Same horror story, multiple calls placed on hold with recording phone never answered, No response to sent email. Finally got someone who said shoes were shipped but were apparently lost in shipping a week later. I was never notified of lost tracking until I called and was charged for shoes. They are resending shoes but I am not holding my breath.
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Posted 2 years ago
I love hotter shoes, although can be very pricey, I have always enjoyed the comfort they bring to my feet. But I am so DISAPPOINTED at the range of boots now. Ever pair is flat, like hiking boots. I last purchases 3 pairs of lovely boots with a comfortable 2 - 3 inch heal but best of all they had ZIPS ON BOTH SIDES ! I suffer with swollen feet and this was a lifesaver for me, but no where is the new range are they now, why of why has this style to taken off, we are now all hikers, some of us still need a bit of glamour and a smart, fashionable pair of ankle boots but still have the comfort and easy to fit elements, PLEASE PLEASE PLEASE bring this style back, I would happy pay for them !
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Posted 2 years ago
I have purchased Hotter Shoes for years they are so comfortable and strong. However I was disappointed on this occasion when I received the same boots as I had purchased before in a different colour but these were minus the fur lining. I was told I had to return them couldn’t just exchange and had to reorder. I then found that my previous discount code couldn’t be applied so disappointing we always had such good service before and unfortunately our Kingslynn branch has sadly closed.
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Posted 2 years ago
what a joke been trying to get return label says my order number and zip doesn't match never again will i order from this company
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Posted 2 years ago
I've always bought Hotter shoes in the past because they were so comfortable, but never again. The last pair I bought (Nightingale) gave me terrible blisters due to the rough stitching inside the shoes. I've tried putting tape inside and trying to smooth down the stitching, but it's impossible. They cost me £85, but they were a total waste of money - absolutely disgusted. Never again!
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Posted 2 years ago
No stars if there was a choice. This company is a complete joke. Ordered three pairs of boots. After order placed told two pairs were out of stock. Gave me the choice to cancel which I did. The first pair were a poor fit so sent them back. They took postage money from my refund. Second pair arrived even though cancelled, sent them back. Again postage monies taken from my refund. Now a third pair are on the way even though order was cancelled. Took money from my account today causing me to be overdrawn. I had to e.mail hotter several times before any monies were returned to me. Now I am panicking as overdrawn because of hotters incompetence. Avoid if you don't want a fight.
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Posted 2 years ago
Hotter shoes are perfect for me and the staff in your shop in Southend on Sea are excellent especially Shauna. Prices are quite high but there are bargains to be had with numerous special offers. Shoes are comfy and both delivery and returns process very efficient. Impressive new technology for measuring feet for a perfect fit available at Southend also. Would highly reccomend a visit. Thanks for your help and advise.
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Posted 2 years ago
Hotter Shoes is rated 2.3 based on 575 reviews