HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 700 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 700 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 21st September 2025

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HSBC Employee 1 star review on 11th September 2025

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HSBC Employee 1 star review on 29th June 2025

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HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Arabella

HSBC Employee 1 star review on 27th April 2025

Timothy Larry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't get through to Customer Service Desk. Has any HSBC directors tested this service and if so, are they proud of the service they offer to their VALUED CUSTOMERS?”

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Posted 9 years ago

“HSBC worst bank ever I will never use it again, stay away from this bank. I called twice and I didn't get resolve my problem. I have to wait for something.”

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Posted 9 years ago

“Horrible customer service. Person I spoke to on the phone had such an attitude on her. When I explained about why I needed an extension on my over draft and asked what I was supposed to do in terms of finances, she said I was just going to have to deal with the charges and I would have to cut down on luxuries, which I was not impressed about, seeing as me and my fiance have not had any luxuries in months. In the end I had to put the phone down on her in case I started shouting. Really useless, unhelpful people.”

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Posted 9 years ago

“This is the worst experience then in other countries around the world I have ( includes third world countries). HSBC Central London - never ever! I went to branch to open new bank account (just REGULAR f-ing bank account!!!) I brought all required documents with me, guy told me he don´t know the company, so he send me to different branch (maybe there would be someone who does). I went there, very nice guy made me bank account. So nice, that he put my address wrongly - even when it was written in front of him on paper from my employer. I found it after 2 weeks endless waiting for the card. I came to branch - told what happened, they told me to call customer service from their phone. So I did. I understand every third word in their ´very well maintained´ phone, but nothing solved. So I went different branch, where was possible to do it with human being, amazing. My card arrived after 2-3 days, I went to online banking to active it, didn´t pass through mobile password because they blocked my phone banking. So I tried different way to log in, blocked my online banking and give me a sign to call customer service. I called customer service, after 20 minutes waiting, operator told me to go to branch with id. I went to branch with id, they checked, told me it´s okay (indian headshake) and you can call customer service and make reset. I went home, called customer service, they told me it´s blocked and go to branch with your id. Instead of taking care about my stuff as a new person in London, I have to spend my time running around HSBC branches, because.... Honestly, I don´t know why !!!!!”

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Posted 9 years ago

“TERRIBLE customer service and not worth the 1 star!! Total lack of customer service when dealing with my recent mortgage application over the phone as i travel a lot with work. Rather than dealing with 1 person I was passed around the houses and I dealt with over 45 different staff, all giving me different information to the last. They cost me time and money by giving me wrong information on numerous occasions. If i was not so advanced with my mortgage application and in danger of losing my new property i would have cancelled the application and moved banks. I was also in the process of opening an ex-pat account and transferring my saving to HSBC but after the inept service i received from HSBC staff i decided to stay with lloyds and i would recommend people to avoid HSBC as they have no care for their customers and only care about taking your money!!”

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Posted 9 years ago

“I've been living in the UK for several months now and decided to open up a bank account at HSBC. The customer services is an insolence and I recommend everybody who considers opening an account here to rethink and go somewhere else!! Worst bank ever”

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Posted 10 years ago

“I'm writing as a completely disappointed and disgusted customer for the service I have so far received from HSBC. I applied for a current account online in July and sent off my proof of address by post as requested. I was then asked to take my proof of identity to my local branch which I did in August. I was told that this would be sent off and my application would be processed and my account opened. Since I had not received any information back right up till September from the bank I called in to check the progress of application, only to hear that apparently I had not sent in my proof of identity. After half an hour of talking with different representatives and being told to hold whilst they continued to direct me to someone else that may handle it 'better' I'm told that actually my proof of identity has been scanned in and they don't know why I haven't received my card. I was then told to call in the next day and that my account should be open by 'tommorow' when infact I had to go through the whole process again the next day and had to hear the same thing from the customer service. I called in again a few days later and was told to go to my local branch with all my documents again. I am completely surprised at the level of mistrust within the bank between colleagues when the lady that was dealing with my application was told that although the customers documents had been scanned in by the branch and the documents are visible on the system, they would not confirm them. Neither did they accept that she had my passport right before her to confirm what was already on the system. I am now told to wait, once again, for another seven days for my application to be accepted, three month since I applied for it. I think it's ridiculous and completely disrespectful that I have to wait so long and provide my document and be constantly calling in for the progress of my application when it should only take around one week to open an account. I am completely discouraged from a bank that cannot remain organised and process something as simple as opening a current account where the customer is not taken seriously and has to constantly call in to check whether they are receiving the basic mentioned service.”

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Posted 10 years ago

“Please don't think of open international student bank account with HSBC I am an internationals student who arrived UK in Sept 2015. I need to wait for 3 weeks only able to make my appointment with HSBC bank. HOWEVER, the lady told me I need 9-10 weeks if I plan to open a bank account when I went to the appointment! I'm like r u kidding me, I' m only applying a student account. It mean I only able to get my account maybe next year! Who will wait till 3 months to get an account when other bank able to provide me an account by 1 weeks times! Beside that, the lady ask me to get my parent's bank statement as I'm a self funded student. However, HSBC bank do not state they need this documents in their bank website. And when I go to make an appointment, the person just told me it will be sufficient with my bank introduction letter from university. But, it turn out it was not sufficient when i meet the lady. I decide to go to Barclay and i able to make my appointment within 1 weeks. I able to get my account number and code by the day I went for the appointment . However, the long waiting time in HSBC had made my life become suffer! As u know sometimes it can be hard to survive in UK without a card. I might even passed the due date for me to complete my student registration with university if I wait for the bank card to arrive. This was my personal experience with HSBC! Anyone can still go for HSBC if they prefer it.”

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Posted 10 years ago

“HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.”

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Posted 10 years ago

“I am moving all my banking from HSBC. It's customer service like talking to a brick wall, unresponsive”

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Posted 12 years ago

“Has just received the worst customer service from HSBC on the phone. 30 mins on the phone & my query not solved at all”

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Posted 12 years ago

“I'm shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

“HSBC customer service is terrible. Like seriously bad. .___.”

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Posted 12 years ago

“7 years of agonising customer service with HSBC and the easiest and most pleasant interaction I ever had with them was when I closed my account.”

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Posted 12 years ago

“HSBC invited me to become a HSBC Premier customer. I get better service as a regular customer at my other banks!”

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Posted 12 years ago

“It still shocks me how bad HSBC customer service is, such a shame.”

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Posted 12 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

Helpful Report

Posted 12 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 12 years ago

HSBC Employee is rated 1.6 based on 700 reviews