HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 692 Reviews

15 %

of reviewers recommend HSBC Employee

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Metrics

1.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

HSBC Employee 1 star review on 27th June 2025

Tiana Boden

HSBC Employee 1 star review on 23rd June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

HSBC Employee 1 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.”

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Posted 9 years ago

“Worst bank ever I have just moved from HSBC to barclays, I have had a business account with HSBC for over 12 years, transacted more that 30 million in that time, So iv paid some pretty hefty bank charges. Its now impossible to have a bank manager because they changes literally every 2 weeks. They treat you in a disgusting way.”

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Posted 11 years ago

“I am moving all my banking from HSBC. It's customer service like talking to a brick wall, unresponsive”

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Posted 11 years ago

“Has just received the worst customer service from HSBC on the phone. 30 mins on the phone & my query not solved at all”

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Posted 11 years ago

“I'm shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“HSBC customer service is terrible. Like seriously bad. .___.”

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Posted 11 years ago

“7 years of agonising customer service with HSBC and the easiest and most pleasant interaction I ever had with them was when I closed my account.”

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Posted 11 years ago

“HSBC invited me to become a HSBC Premier customer. I get better service as a regular customer at my other banks!”

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Posted 11 years ago

“It still shocks me how bad HSBC customer service is, such a shame.”

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Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

Helpful Report

Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“worst customer service I have ever encountered with a bank. 7 months to sort an issue and it still isn't sorted!!.”

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Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“Im shocked about how bad HSBC customer service is....”

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Posted 11 years ago

“I am having the most shocking Customer Service ever,”

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Posted 11 years ago

“Im shocked that it still shocks me how bad HSBC customer service is....”

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Posted 11 years ago

“I want to change my name following my marriage and hsbc has been the most difficult place to do it so far: First direct I was just able to fill a form and send a copy of marriage certificate; HMRC I could fill online form; and even Natwest, which was annoying because I ha to go on branch, but at least I could do it over the counter. With HSBC you can't change your name over the counter, you have to speak to one of their customer service staff but they are always busy so I am going to have to book and appointment, on a Saturday, just to change my name. It is beyond infuriating. Furthermore the staff of the two branches I visited were very unhelpful, the worst being streatham hill where they just left me and a few other people waiting without anyone even acknowledging us. I just had to walk out. Glad I do my everyday banking with first direct who are just brilliant. Can't believe they are the same group!”

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Posted 12 years ago

HSBC Employee is rated 1.6 based on 692 reviews