Ideal World Reviews

Name: Ideal World
Rating: 1.54

1.5 Rating 348 Reviews

11 %

of reviewers recommend Ideal World

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Metrics

1.5

Based on 348 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ideal World 1 star review on 20th August 2021

Disgruntled Customer

Ideal World 2 star review on 20th March 2021

Andy George

Anonymous

Anonymous // 01/01/2019

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“Reading the reviews I won't be using Ideal world good-bye”

Helpful Report

Posted 3 years ago

“Now over a fortnight since I placed an order and payment was taken. Have contacted customer service several times but all they say is there is a logistics issue. No information as to what or when it will be resolved. Absolutely dire customer service.”

Helpful Report

Posted 3 years ago

“Placed an order on the 4th April. Payment including postage and packing charge was taken but to date over a week later nothing has been dispatched and customer service are unable to advise what the delay is or when it will be resolved. I can ring a national rate number to claim a refund but no idea how long it will take and judging from the service thus far it is likely to cost several pounds to get my money back. Disgusting lack of customer service.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service and would never use this company again. Half of the order has arrived but told it has all arrived then can’t get through to anybody to chase item. Distressed angry and upset is an understatement. ADVOID AT ALL COST!!!!!!!”

Helpful Report

Posted 3 years ago

“What a bunch of complete arseholes. Order placed, money taken then put back in account. In the meantime they send letter to show this. Never arrives and when you contact them they say that I had canceled it. NOT TRUE. Why would I chase up my orderif I canceled it. LAST EVER DEALINGS WITH THIS BUNCH OF WASTERS”

Helpful Report

Posted 3 years ago

“Terrible service Free delivery Yet charge you to return Then charge you for postage again when you eventually get your miney back Premium rate customer service number too Very untrustworthy company”

Helpful Report

Posted 3 years ago

“I bought a watch from Ideal World I was told it would be with me in 3-4 days I got a email from them 4 days later saying it had been despatched, 2 days later I had to ring them to find out where it was and was told it would take a further 2-3 days and was given a tracking number, I have been on Hermes racking app and the number was invalid, I have been emailing them today telling them I want my watch and got message back saying it was on its way but could take another 4-5 days and was given another tracking number different from the first 1, I have been on the Hermes tracking app number is fine but they haven't got my watch yet they still waiting for it to be delivered to them from Ideal world but I had an email from Ideal world saying it was on its way. I will never ever use Ideal world or should it be unideal world again and would highly recommend avoiding them at all costs. I have told them I am going to take legal advice about this and I am going to report them to trading standards”

Helpful Report

Posted 3 years ago

“Disgusting customer service, staff working from scripts with no authority whatsoever to help or have a thought that may not be written in their manual. Ordered a Steven Brown picture on 27/02/2021 for a 40th bithday present at the end of March. They or Hermes lost the picture. The e-mail said was depatched on 15/03/2021 but it then vanished. I reported this and nobody would help as the neccesary time (10 days) had not lapsed. I sent 20 e-mails , called customer services (a joke) and also called Steven Brown direct to tell them what a shambles Ideal World was that was advertising his brand. It is now 24/03/2021, i was told i would receive tracking info by 22/03/2021, this did not happen. I have had about 5 staff at ideal world telling me consistently that they cant rush the process, cant check with the supplier, cant contact the courier. WHAT IS THE POINT OF THE CUSTOMER SERVICE TEAM. PROBABLY TO TELL THE CUSTOMER THAT THEY CANT DO ANYTHING!!! The birthday is on 247/03/2021 and it looks like the present wont be here. I would be easy to put it down to a one off but Hermes and ideal World lost 2 mattresses about 2 years ago and i went through the same hell. DONT buy through ideal world, call the supplier direct, pay a bit more but have a positive experience. I have learnt my lesson aftert 2 terrible experiences. It will not get to a 3rd.”

Helpful Report

Posted 3 years ago

“I ordered the Dormeo mattress on flexi pay, but they took the whole amount, almost £300 out in one go !!! when l contacted them, they apologised and said l could cancel and re-order, but the cancelling process was such a hassle that l had to leave it as it was. I would of loved to tell them where to put mattress, bit it was a gift for my son. Last time l will ever shop with IW.”

Helpful Report

Posted 3 years ago

“IGNORE SIMPLER LAW AD SCAM....PLEASE DO NOT FALL FOR IT THEY DO NOT ANSWER PHONE/LETTERS(SENT REGISTERED + DEFINITELY DELIVERED)/EMAILS. DON'T FALL FOR FLEXI PAYMENT, THEY TOOK 1ST PAYMENT THEN CANCELLED OUR 1ST TELEPHONE APPT!!! BEEN TRYING TO CONTACT THEM FOR 3 MONTHS!!! TOOK 2ND NOW 3RD PAYMENT, LUCKILY HAD CONTACTED BARCLAYCARD WHO HAVE RETRIEVED 2ND PAYMENT BUT NOW GOING TO HAVE TO ENSURE 3RD PAYMENT GETS CREDITED. AVOID AVOID AVOID HAD TO GIVE 1 STAR JUST TO POST REVIEW!!!”

Helpful Report

Posted 3 years ago

“Miss selling superdeal card..I was contacted by a rep saying..you've just made a purchase so we'd like to give you a £5 voucher..me:thank you very much..then--also you'll get a super card to save you £££ when shopping,the caller constayspoke from a script over my questions,informed me a pack would arrive with a 14 day cancellation policy..as soon as she said ..£99 will be taken from your acc,I said no, how do I cancel..this is where it gets interesting!..as soon as your told you will be sent a pack they take £2:99 off your card..yes they access the card you've previously bout with..then you don't opt into the scheme they do this automatically for you.. YOU have to opt out..not by email but by a premium rate number !..really dubious selling and I fear many will be bamboozled by the sales call..”

Helpful Report

Posted 3 years ago

“my daughter Brought me drill all drill bits complete rubbish can't drill soft steel only goes through soft brick total waste of money u be better of going to the pound shop and buying there”

Helpful Report

Posted 3 years ago

“IDEAL WORLD DEFINITELY IS THE WRONG NAME!!! I have bought cordless hoover which hardly met my expectations. The battery lasted 5 minutes and if one tried to hover on economy mode suction was not existing. This was not the case on their broadcasted TV show, which showed perfectly working hoover cleaning a rug for two minutes …Ideal Con! I have returned it with huge confidence that the recommended courier by the Ideal World for which I had to pay will deliver the item back to them. The item was lost in the transit, courier said that I should be contacting Ideal World as they have arrangement with them regarding such an events. I have written numerous emails, none of them has been responded by Ideal World customer services. The only time I was able to talk to them was using their PREMIUM NUMBER and after 10 minutes waiting on the line, I was told that everything will be resolved and refund will be issued. After 6 weeks since I sent the item back, nothing has been resolved and emails still not answered. Perhaps Ideal World making money from the premium line calls...? I will never trust them again. I have learned the my lesson!!”

Helpful Report

Posted 3 years ago

“Ideal world are not genuine with their advertising on tv. I didn't get my complete order and they said it was in the small print”

Ideal World 1 star review on 23rd February 2021

Helpful Report

Posted 3 years ago

“As I'm reading through some other customers reviews I had the same thing happen to me today regarding some *supercard* with discounts off blah blah blah and £5 credit would be added on my account. Within mins of the call ending *SuperIdeal* tried taking £ from my bank but my bank was suspicious and thankfully notified me. I had 2 calls afterwards, 5 hours apart requesting through automated voice my personal details pretending they're from my bank and after confirmation from my bank I was informed no-one had tried to contact me, it's a scam. I'm awaiting an order and it will be my last dealing with Ideal world. If I could cancel I would but apparently order is on the way.”

Helpful Report

Posted 3 years ago

“I recommended your company to an OAP couple to purchase a mattress, as I had brought one from yourselves. They purchased the mattress and received it 3-4 weeks ago, it was fine until it developed a big lump in the middle. I suggested they contact your customer service dept which they did, and I feel they haven’t been treated with the respect and dignity they should have. They were told to send the mattress back, well 2 things spring to mind, firstly these mattresses come in a box, secondly they are OAP’s and the husband is disabled and very very poorly, so how on earth is this going to happen? They were promptly told to wrap it because if it was return to your company dirty from transit they would not get a replacement or a refund, how in hells name do you expect a OAP lady to be able to do this on her own? So bless her she’s had to go and purchase at her own expense a full mattress cover to put it in, then to top this your customer service have said that it will take approximately 10 days before you receive it and inspect it, then they will have to wait for your decision before you will either replace or refund them, so this means they are going to have to sleep on the floor for approximately anything upto 3-4 weeks, they are OAP’s and the husband is I repeat DISABLED for goodness sake where is your customer service? All they keep being told is that this is your policy, may I make a suggestion that you review your policy in circumstances like this, you expect a lady on her own of a certain age to be able to do what your asking, I’m sure you have REPS that could quite frankly visit this couple and resolve the problem so that they do not have to SLEEP ON THE FLOOR WHILE YOU SORT THIS MATTER OUT. I feel bad because I recommended your Company to them and this is tragic how it’s turned out, please for goodness sake have some respect for this couple, I await your earliest reply to this matter with great interest. Thank you”

Helpful Report

Posted 3 years ago

“I received a call today from ideal world with regards to a previous purchase I made, the person on the phone was trying to sign me up for some sort of promotion card for £99 which can be used in numerous stores, I refused his offer and was told that he would send me the paper work out for me to have a look at, again refused this, I then checked my online banking and seen that ideal super have taken money out of my account without my authorisation, ive contacted my bank and I was told to contact ideal world and request that the money be refunded or they will process this as frued. This is a total scam I NEVER signed up for any such card and I want all monies refunded. I contacted ideal to be told that I had signed up ( again not true the cold caller signed me up for his commission) ideal world I will never buy from your organisation again and I will certainly not be leaving this here as this is blatant theft.”

Helpful Report

Posted 3 years ago

“OMG...THIS COMPANY IS A SCAM! THE DORMEO MATTRESS IS MADE IN ROMANIA AND AMOUNTS TO A VACUUM PACKED ROLL OF CHEAP FOAM AND COAT HANGER SPRINGS! COMPLETELY MIS SOLD PRODUCT WITH A GUARANTEE OF ONE YEAR! NOT 10 YEARS OR EVEN 5! THIS MATTRESS WON'T LAST A MONTH LET ALONE A YEAR. SIDES ARE COLLAPSING BEFORE YOU EVEN SLEEP ON IT. THERE IS NO POSSIBLE WAY OF GETTING THIS MATTRESS BACK INTO THE MANUFACTURED VACUUM PACKED ROLL ..... COVERING IT IN THE PLASTIC SHEETING IS ALL ONE CAN DO. YOU HAVE TO PAY HERMES TO COLLECT MATTRESS? THIS COMPANY IS NOT UK BASED. EASTERN EUROPEAN AT A GUESS! HENCE THE COST OF THE TELEPHONE CALLS. TRADING STANDARDS NEEDS TO ACT NOW AND STOP IDEAL WORLD SELLING TRASH! NOT WORTH ONE STAR BUT HAD TO GIVE TO LEAVE REVIEW AND WARN OTHERS.”

Helpful Report

Posted 3 years ago

“This company are an absolute disgrace!! I ordered a double size mattress but received a king size. Their customer service department couldn’t give a damn! This exact problem has happened to other customers too. The packaging labels are easy enough to read so how can their staff get this repeatedly wrong?! AVOID IDEAL WORLD LIKE THE PLAGUE!!”

Helpful Report

Posted 3 years ago

“I purchased a fryer for a wedding present for the Friday gone. I was told it would be on its way. I should have patient never seen it Hermes don't know anything about it hopeless situation. Email them ideal home no reply get back to in 2 to 4 working days much like Del Boy selling from the market stall Arthur Daley working from his lock-up must be run by the same company. Just wonderful disgusting where one of the company.”

Helpful Report

Posted 3 years ago

Ideal World is rated 1.5 based on 348 reviews