Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,641 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience got the faulty product and after three repeat deliveries didn't get it fixed . Eventually returned and no refund for 3 weeks and i had to call almost 20 calls . not very impressed .”

Helpful Report

Posted 7 years ago

“Havn't rexieved my stuff and its been over a month. This is the worst company ever! Dont shop here. Take your money elsewhere trust me.”

Helpful Report

Posted 7 years ago

“I didn't receive my order and when I tracked it on the IKEA site it just gave me the date I ordered it with no information.Looks as though it wasn't even processed. I called several times and was placed on hold for over an hour each time! Finally someone answered and when I started talking she acted like she couldn't here me which is bogus , then hung up. Ridiculous!!! You can't email anyone. You can only fill out a general question form. When I did that it errored out and said "something went wrong". Really????! I need this order for a wedding which is next week. I'm extremely angry and will NEVER order from this company again.”

Helpful Report

Posted 7 years ago

“Horrible customer service, you wait forever to speak to someone who knows nothing. You would think a major corporation would fix this!!!!!”

Helpful Report

Posted 7 years ago

“Ikea US's customer service is (and I say this without hyperbole) the worst I've ever received. I've spent a total of 4 hours on hold over 5 phone calls. Some calls take over an hour (not an exaggeration) before you can even talk to a person. I've been promised call backs that never happened and refunds that never posted. The people you talk to seem competent, but the phone line is obviously VERY understaffed. And the complaints about really long hold times goes back over a decade. This is obviously a problem Ikea knows about, and just doesn't care.”

Helpful Report

Posted 7 years ago

“Where do I start? While shopping on a Friday night we were told that we could have delivery the following day, much to our surprise. Spent all of Saturday awaiting a shipment that never came. While waiting, realized that the salesperson had missed slats for the bed we bought. Customer service recommended a return trip to the store for the slats and to "keep my head in a good space." ??? Flew down to Ikea again and purchased slats for bed and blew home. Spent over an hour on phone with customer service to find out that because the order was place late on a Friday evening, the shipping company could not fulfill the order. Why then did the shipping company call me at 9:30 a.m. to confirm the delivery? Shipping company told rep they had "attempted to contact the customer." How can that be when neither my husband nor I got a call from them? Ikea rep said that the soonest delivery would be Thursday. Well aren't I a fool for believing that the beds would be delivered when promised and going ahead and getting rid of the existing beds so the assembly could take place? I tried to call the store and see if I could get the shipping any faster because my girls don't have beds right now, but I am dumped right back in the main Ikea number. There is no one I can talk to at the store, apparently. Hey Ikea, your assembly/delivery service is a hot (lying) mess! I have no idea if these beds will even show up on Thursday. Whatever happened to customer service? Why am I reduced to complaining online? The associate in the store was delighted to help me part with $1,000, but now there. is absolutely no one for me to speak with about this. $29 for delivery?? That's extraordinary! Except that it isn't.”

Helpful Report

Posted 7 years ago

“IKEA package didn't contain enough screws! We purchased a day bed online which arrived today. Upon attempting to construct the bed I noticed that I couldn't even complete step one because they had sent the wrong amount of screws. In fact of of set 1 5 out of the 8 screws were in the wrong amount. When calling IKEA of their mistake they said they could send the missing screws in 2 weeks. 2 weeks!! That's long than the actual bed took!! As this is their mistake I would expect them to over night the missing screws to rectify their inconstance. I am utterly shocked and disgusted over their incompetence and lack of customer service. They charge £35 for delivery and they can't even deliver, it's a disgrace.”

Helpful Report

Posted 7 years ago

“Ikea, delivery, rubbish service. Waited in today for two sets of drawers. Delivery turned up with only one set, they told us the other was missing and they knew about it this morning, then told us we had to sort it out. Have rung and hopefully will get them Friday (although we needed them today). So, why, if they knew they were missing this morning did they not ring us then, and why as they know they are missing, have we got to ring and sort it all out , bloody nightmare. Have always paid and brought things home ourselves before, but was not able to this time, but I will never ever use the delivery service again. I was going to get a kitchen next but reading all the reviews online (I wish I had read them before) I have decided not to get it from Ikea I think Ikea need to look at a more efficient delivery service otherwise they will loose customers and sales.”

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Posted 7 years ago

“terrible, ordered and pay in 11/2/2017 and today 1/9/2018 have not received it.”

Helpful Report

Posted 7 years ago

“Terrible service. Absolutely terrible. It has been an hour since I entered the checkout lane and still no end in sight for my products being ready for pick up. Didn’t know I was going to blow a whole afternoon waiting for my stuff. And this was supposed to be a getaway, fun weekend in Minneapolis☹️”

Helpful Report

Posted 7 years ago

“Bought kitchen cupboards and they are an excellent product with a great price. Only problem is there customer service. There isn't a negative star rating but there should be.”

Helpful Report

Posted 7 years ago

“Packaging so badly damaged on arrival that items were falling out and some were missing. Customer services not interested and quite rude”

Helpful Report

Posted 7 years ago

“Terrible experience overall with Ikea. Ordered a dresser the week of Thanksgiving, 1 month goes by and the day of delivery they say they are coming so I go wait at home. 3 hours later I call and ask where they are and the guy tells me I wasn't home so they skipped my delivery and someone will call within 2 days to reschedule a delivery. A week goes by and no one calls so I contact Ikea. Got the run around and was told they do not deal with the deliveries so contact the delivery company. Call the delivery company 6 times, and left multiple messages with no call back days later. Call Ikea again and a girl gives me another number to contact, then next person another number. No one is giving me answers on when I can receive my dresser, or where my dresser is. Hard enough to even get someone to answer the phone at this point.”

Helpful Report

Posted 7 years ago

“Ordered 2 wardrobes, free standing mirror and a mattress from IKEA on Nov 30th, scheduled delivery for Dec 20th. Two days before delivery I was given my delivery slot. Come the day of delivery I waited patiently for the call that is mean to be made '1 hour before delivery'. This came 15 mins after the delivery slot and consisted of being grunted at and told he was '20 minutes away'. I even gave the driver instructions on where was best to park. 20 mins later, no delivery. I text the driver asking where he is. No reply. 10 more minutes pass and I ring the driver. Phone goes straight to voicemail. I then proceed to wait another hour and a half, before ringing him again. The call rings out with no answer. Finally I decided to check the website and apparently Mr delivery gorilla had decided he would take it upon himself to cancel my order. So I call customer service and speak to a very helpful lady who informed me that apparently their delivery driver decided that he couldn't drive down the road so had cancelled the order. Baring in mind at no point was I contacted and informed of this, in fact it seems like he turned his phone off to avoid having the conversation. Had he have bothered to do a crucial part of his job I'd of met him a street or two away and carried the boxes back myself. Re-delivery was scheduled for the 29th of December, 8:45 - 12:45... as I'm typing this it is 18:07 on that date and we've had no delivery, no phone call, no contact at all. All the while I've got no idea if my delivery is even in a lorry being shipped around because a huge company like IKEA apparently can't afford to invest in accurate order tracking. At the end of the day I can track a pizza order from when it goes in the oven, comes out the oven, is put in the car then I can GPS track it to my house. Why can I do that with takeaways and most other couriers but for some reason IKEA can't. Wish I'd never ordered from them, I'd advise anyone else to completely boycott them no matter how cheap and cheerful, spend a little extra and shop local at least you'll receive your order and help someone out rather than feeding this corporation of slack jawed mouth breathers.”

Helpful Report

Posted 7 years ago

“Worst customer service/delivery service ever!! Paid more than £8 for Express Delivery, item did not arrive in time although confirmed by email!!!”

Helpful Report

Posted 7 years ago

“Ikea took my money, didn’t deliver, will not give me refund, as they don’t know where the goods are. Have complained to the ccpc.ie I am on the phone and chat for days going in circles, very simple give my money back, the goods were never delivered to me.”

Helpful Report

Posted 7 years ago

“The delivery was sent back even though we were home and didn't get any confirmation email or phone call that they were arriving.”

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Posted 7 years ago

“I ordered a nightstand and a lamp to go on it. Two weeks later the lamp shows up but no nightstand. They forgot the to ship the nightstand and will ship it soon. Hard to believe it will take close to a month to get a nightstand and a lamp.”

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Posted 7 years ago

“Bought a bed and nightstands from IKEA Frisco and I told the vender that need to be delivery on the second floor. Vendor said it is ok. The company that come to delivery refuse to delivery products on the second floor and Was very rude to me, so I told him to take back. I call IKEA right away to complain. They return the product value but charge me the delivery. Really bad experience. I do not recommend IKEA.”

Helpful Report

Posted 7 years ago

“We purchased a kitchen in November, to be delivered in December before the holidays. I specifically asked if having it delivered that close to Christmas would be a problem, and they assured me it wouldn't be. So we settled on a date of December 23rd, when we could be home to receive the order. I got an email with confirmation that it was being shipped, and a second saying my delivery window was between 12-4 pm. So far so good. Then... 4:45 rolls around and still no word on the delivery, so I call Ikea, and spend 51 minutes on the phone trying to find out where my kitchen is. They inform me that because of the crazy holiday traffic, the truck is delayed, and will give me a call when they're ten minutes out. I'm upset, but at least find comfort in the fact they'll be here soon. Then... 8 pm becomes 9 pm, and then 10 pm... and they clearly aren't coming. SO I call Ikea again on Saturday, spend another 30 minutes on the phone with them, to be told the shipment was "delayed" and I would need to reschedule. So a day after my order didn't arrive, my order is now scheduled to be here on Thursday the 28th. No word from Ikea OR the delivery company about my original missed delivery, this was all information I had to seek out on my own. I'm currently on hold with the delivery company to find out WHY it wasn't delivered, and they told me "well it says it was changed to Thursday the 28th." Which is correct, but only because NO ONE ARRIVED ON SATURDAY TO DELIVER MY ORDER. This whole process has been a joke, and I wouldn't recommend Ikea Home Delivery Service to anyone. Avoid it at all costs.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,641 reviews