Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service/delivery service ever!! Paid more than £8 for Express Delivery, item did not arrive in time although confirmed by email!!!”

Helpful Report

Posted 7 years ago

“Ikea took my money, didn’t deliver, will not give me refund, as they don’t know where the goods are. Have complained to the ccpc.ie I am on the phone and chat for days going in circles, very simple give my money back, the goods were never delivered to me.”

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Posted 7 years ago

“The delivery was sent back even though we were home and didn't get any confirmation email or phone call that they were arriving.”

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Posted 7 years ago

“I ordered a nightstand and a lamp to go on it. Two weeks later the lamp shows up but no nightstand. They forgot the to ship the nightstand and will ship it soon. Hard to believe it will take close to a month to get a nightstand and a lamp.”

Helpful Report

Posted 7 years ago

“Bought a bed and nightstands from IKEA Frisco and I told the vender that need to be delivery on the second floor. Vendor said it is ok. The company that come to delivery refuse to delivery products on the second floor and Was very rude to me, so I told him to take back. I call IKEA right away to complain. They return the product value but charge me the delivery. Really bad experience. I do not recommend IKEA.”

Helpful Report

Posted 7 years ago

“We purchased a kitchen in November, to be delivered in December before the holidays. I specifically asked if having it delivered that close to Christmas would be a problem, and they assured me it wouldn't be. So we settled on a date of December 23rd, when we could be home to receive the order. I got an email with confirmation that it was being shipped, and a second saying my delivery window was between 12-4 pm. So far so good. Then... 4:45 rolls around and still no word on the delivery, so I call Ikea, and spend 51 minutes on the phone trying to find out where my kitchen is. They inform me that because of the crazy holiday traffic, the truck is delayed, and will give me a call when they're ten minutes out. I'm upset, but at least find comfort in the fact they'll be here soon. Then... 8 pm becomes 9 pm, and then 10 pm... and they clearly aren't coming. SO I call Ikea again on Saturday, spend another 30 minutes on the phone with them, to be told the shipment was "delayed" and I would need to reschedule. So a day after my order didn't arrive, my order is now scheduled to be here on Thursday the 28th. No word from Ikea OR the delivery company about my original missed delivery, this was all information I had to seek out on my own. I'm currently on hold with the delivery company to find out WHY it wasn't delivered, and they told me "well it says it was changed to Thursday the 28th." Which is correct, but only because NO ONE ARRIVED ON SATURDAY TO DELIVER MY ORDER. This whole process has been a joke, and I wouldn't recommend Ikea Home Delivery Service to anyone. Avoid it at all costs.”

Helpful Report

Posted 7 years ago

“I ordered an eGift Card online as a Christmas gift for my my daughter and son in law. They state on their website that: "All gift card and e-gift card purchases are subject to credit approval and a fraud verification process. It can sometimes take up to 24 hours from the time of purchase to review your order unless you specify a future delivery date. You will receive a confirmation email when your order has been sent". I have immediately received a confirmation email that my order has been sent, but after 72 hours, my daughter still did not receive her IKEA eGift Card. There is an IKEA pending transaction on my credit credit card statement though. I spent almost one hour on phone, on Christmas Eve, trying to solve the issue with IKEA customer support representatives and also with CashStar representative. They did not have a clue what happened with my order. The IKEA customer representative was very unprofessional and rude. He even argued with me and he questioned my integrity regarding the order! I am surprised and very disappointed with the IKEA eGiftCard service. This is unacceptable.”

Helpful Report

Posted 7 years ago

“Delivery cancelled 6 TIMES, product came broken and unusable. Spoke with customer service and managers several times, unsatisfactory resolution and horrible attitudes.”

Helpful Report

Posted 7 years ago

“YOUR DELIVERY DATE IS UNACCEPTABLE FOR ANY ORDER ONLINE VERY POOR SERVICE ZERO LOGISTICS KNOWLEDGE”

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Posted 7 years ago

“HORRIBLE HORRIBLE customer service. I ordered a gift card for xmas 2 weeks before xmas and in the email they said it’d take 1-3 business days for it to ship. A week after ordering (5 business days) I called and they said it has not been shipped due to the high number of cards people purchased and they couldnt even tell me the ETA or the estimated shipping time. She had no clue”

Helpful Report

Posted 7 years ago

“Delivery was due on the 17th Dec between 7-19, by 16.00 Ilooked on my phone to see where it was , and said delivered, eleven though it wasn't. I phoned numerous times , each time was told I'd get a phone call back. It never came. I'm still waiting for my delivery B”

Helpful Report

Posted 7 years ago

“I have purchased a Friheten sofa-bed for £429.00 + delivery service for £35 on the 7th of December and was supposed to be delivered on the 19th of December specifically because I work 6 days a week and I took my only day off on the 19th so that I am sure I will be home when the delivery arrives. However, I have checked online the delivery status in the morning and found out by myself that the delivery could not be made, so I called the number provided by Ikea to understand what was going on because I have been in the flat this whole time. I have been told that the driver came, tried to call me on my mobile number, but since he could not reach me he just left. Maybe I was in the bathroom, my battery may have died, the phone number may be wrong, but since they have my full address it is common sense to just try and ring the door, isn’t it? I have been waiting in the flat since 7am for the delivery to come but the driver could not even get off his van and try to ring my doorbell, moreover I also have a porter that takes care of the building and he specifically told me no one came to ring my door. Which is just ridiculous if he is just sitting in his truck and just trying to give me a call! Then the assistant trying to help me on the phone reached the hub the couch was sent from and the driver, but I was told that the delivery could not be made today because the driver said and I quote: “he is not willing to drive back here”. This is the most ridiculous and outrageous reason I have ever heard in my life. The driver could not even ring my door and now he is saying he is not willing to drive back here. So first of all, I do not care if he is willing or not, if he is far away, or if he has to work overtime but he does not decide when and how to make deliveries if he cannot do his job properly, I did not pay £35 delivery charge for nothing. The least he could do is come back here as his last delivery. On top of that, I have also arranged the collection of my old sofa by another company (which came and rang my door without trying to call me) so I have to stay in a flat without a couch to sit on. Now I have to wait until Friday for my next delivery and I have been given a 4 hour slot! But since I am working and already took my only day off I have for the week, I need to figure out something, which is really annoying. This is just VERY disappointing, I am FURIOUS at the delivery service and Ikea in general because they cannot even make a delivery and arrange it so that it comes today.”

Helpful Report

Posted 7 years ago

“I bought several items online. It took 12 days for it to be shipped and 16 days for delivery. Once it arrived, one of the two rugs was missing from the box. I checked the website and found the CS phone number, called it, and sat on the phone for 30 minutes before I finally gave up, ready to scream from listening to your incessant advertising pitches. YOUR CUSTOMER SERVICE sucks. I would add a screen print of the phone to prove the 30 minutes if there is an option on this review site.”

Ikea 1 star review on 12th December 2017

Helpful Report

Posted 7 years ago

“Your level of customer service is unbelievably poor. I cannot even believe the wait time on hold to speak to a customer service problem when something is wrong. Also, the time it takes to get replacement parts is so long it's inexcusable!!”

Helpful Report

Posted 7 years ago

“IKEA IS A FRAUD! I paid for a sofa and its delivery, but did not receive anything. Customer service ignores my claims. They just stole my money. Never deal with IKEA!”

Helpful Report

Posted 7 years ago

“Delivered damaged items and didn't allow a flexible timeslot for the exchange. Terrible customer service. It took me almost one month to receive my order. 2 out of 3 items were damaged. Emailed but no response. Online chat staffs were like robots, acting cold and didn't even offer any apologies. After a week waiting for the exchange, the driver failed to deliver because he couldn't find a parking space. (?!) In the end I expressed how frustrating the whole process was, the lady responded it wasn't her fault so no use to express the complaint but just told her when I would like the next delivery to be arranged.(?!) I have wasted 3 full days waiting for their delivery because they don't allow any flexibility on timeslot, not for the 1st delivery, and not for the exchange for their damaged items. I've never had such a bad experience shopping online. First time shopping there and would be the last. They should re-educate their customer service team and improve this non sense system. Truly a time waste and not user friendly at all.”

Helpful Report

Posted 7 years ago

“What nightmare. We ordered a bed and frame($1300) and received everything except the slats to put the bed on therefore rendering the frame useless. After an hour on the phone they suggested we drive the 4 hours to the closest IKEA to pick them up which we refused to do. The best they could do was send them out 6 days later. Really 6 days? We ended up buying temporary wood at a local hardware store($$$). The delivery day came and went, still no slats. They arrived 10 days later. When we called customer service the compensation they offered was to waive the delivery fee. Seriously? I emailed them again explaining that is not reasonable compensation since we had already hired a handyman to put the bed together then had to put out $$ for the temporary slats. They came back with a $35 gift card which I still felt was ridiculous. Hours(and I mean hours) waiting on the phone for customer service they changed it to $50 and advised me that is the final offer. Never again, their service is awful and they really don't care a bit. If I was smarter I should have refused payment on my CC for merchandise not received. They even had nerve to emphasize they were very generous to waive to delivery fee. Gee, you waive the delivery fee for something you didn't deliver? Horrible to deal with if you have a problem.”

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Posted 7 years ago

“I never had a worse customer service ever in my life. This is the absolute nightmare. I will never go back. I will tell all my friends and family about the nightmare customer service I received today at ikea.”

Helpful Report

Posted 7 years ago

“Worst delivery company. Supposed get the merchandise 12/5. It was canceled the day before, reschedule for 12/7 1pm to 5pm, did get there until 7pm and is a commercial building and no delivery allowed after 5. After two 45 minutes phone calls, I still have not able to reschedule the delivery. Bad customer service, bad delivery company customer service.”

Helpful Report

Posted 7 years ago

“We bought a couch and bed frame online. When delivered they didnt deliver the center support beam for our bed. We called the next day and they said it would be 7 to 10 days before they even shipped it. Went to the store and they said since there was a case for it already they wouldnt give it to us so we had to purchase it. After being completely unhappy with our prodcts and service. We requested a pick up. We had to wsit 2 weeks for pick up and the drivers did not show. We had to reschedule for the next week with no reasoning as to why they didnt come. Again a week later they didnt show up again with no reasoning. The furniture has had to be stacked in a corner to make space for new furniture and it a hazard for collapsing. We have had to try to block it off from our young child. Ikea has done nothing but give us excuses with ne explaination or customer service. The worse buying experience and waste of time and money I have had. Do not order from this company”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,623 reviews