Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a shelf and brackets online. I figured it's just a shelf what could go wrong. I was told my original delivery date was to be 11/13/17. I realized on 11/14 that the item was never delivered. I went on their site to track the package. Well there is no option to do this. You have to send an email that states you'll get a response in 24-48 hours. I never received a response. I found out later that they are "backlogged" and it's taking 5 business days to respond to email inquires. After 30 minutes on hold I spoke with a customer service representative. Apparently the delivery date on the order is not the actual date and only an estimate. After placing me on hold for another 10 minutes to check the status of my order the customer service rep came back to tell me that the order hasn't left the warehouse so they are unable to track it. When I asked about the delay she stated that they had recently has a no shipping fee sale and they are extremely backlogged. I asked when my order would be fulfilled and she could not say. We are only talking about a 11"x43" shelf with brackets. This is not a huge nor complicated order. I asked would it be 30 days or what. She said she didn't know for sure and it could not be expedited. I then asked to cancel the order and was told that until it is delivered to FedEx they are not able to cancel it. She said that once it is picked up by FedEx they can cancel it and when FedEx returns the item to them and it is restocked they can refund me. Seriously, the item is sitting in their warehouse and they can't cancel the order? So needless to say I am at their mercy waiting for an item that I have no idea when it will arrive. Worst experience EVER! Had I order this from Amazon I'd have it already. So save yourself the trouble and NEVER order from these people. At this point I will never shop with them again. WORST SERVICE EVER!!”

Helpful Report

Posted 7 years ago

“I ordered a king size bed online. Only half of it was delivered. Three hours two phone calls later, they told me that they would send the rest of the bed with another 12 hour waiting window in a few more weeks. Everyone would be better off if Ikea would stop pretending to be Amazon.”

Helpful Report

Posted 7 years ago

“The worse service I have ever experienced. Ordered £389 of office chair and armchair on the 31st Oct. Delivery scheduled for 14th Nov. even received a text with time of delivery 7-11a.m. Delivery did not arrive so early afternoon called Ikea who informed me that it would definitely arrive. Called again at 5 and spoke to a man who said he would check with the hub. He put me on hold for 20 minutes and never came back to me. Meanwhile he credited the whole amount and sent me an email to that effect (except it wasn't actually credited to my card, only a credit note). Called again to see what on earth was going on to be told that the delivery had been re-scheduled for Saturday 18th Nov. and that the delivery charge would be refunded. That sounded like a good resolution. However, he just wanted to get me off the phone because the order has indeed been cancelled for no apparent reason and I am £389 down. Absolutely disgusting, I have been treated like dirt. So I am going to have to go through the inconvenience of commencing a chargeback with my credit card company! Why do Ikea bother having a customer service dept. if they lie and fundamentally don't care.”

Helpful Report

Posted 7 years ago

“Ikea delivers product with missing pieces. They should take care in reviewing what is being assembled before delivery. Ikea after sales services is also not helpful. They make promises for delivery and assembly appointments and cancel them without telling the customer. I will never use the delivery or assembly services again.”

Helpful Report

Posted 7 years ago

“We visited the Sunrise store twice to buy a bed . Horrible customer service and horrible delivery experience. When we received the bed the headboard and some other parts were broken. Calling customer services is even worse. You will be on hold for 45 minuets and no help. We wanted to buy a matching night stand, we were asked to check the website Which we did and drove an hour and a half each way after making sure they had 40 pieces Available but when we got there, there were none. We were asked to call before going At the same time you can’t call the store. I would rather pay more but not to go there again.”

Helpful Report

Posted 7 years ago

“Rubbish deliver service.Its a long story. I ordered a kitchen from Ikea lakeside. The lady in store was really nice. I was happy for about 5 seconds before the $h1t hit the fan. I told the lady in store I need delivery to 2nd floor and there is no lift. She said fine no problem. On the delivery day I had my builders there ripping out the old kitchen and the delivery man rang the buzzer but when he relised there is no lift he refused to deliver. Aparrently they aren't insured to carry stuff up the stairs. So I called the store to complain, next day delivery van comes and same thing, sorry love I'm not insured to cary up the stairs. What a joke. I call again to complain and again the delivery is sent out but this time the deliver only half. I have to call to complain and the same van is back with the rest of the kitchen. Finally i can breath easy....not! I get a call saying one part was left behind but they cant deliver until the next week. Finally they deliver and i have a complete kitchen but now the hinges have no screws or plugs. I call and complain. The agree to swap them on Monday. Monday comes and goes and no delivery. I call to complain and they say we are not delivering. The hinges dont come with screws. They didnt call me to explain or leave a voicemail, just left me waiting. Btw the screwless hinges meant to make it easy to remove a door for cleaning but not much use if the door falls off each time you open the cupboard. I explained this over the phone and in store. We swapped those stupid hinges twice and on the 3rd visit I had enough and just changed to the 110°hinges with screws which actually stay on because they have screws and plugs. The whole process has been stressful, upsetting and expensive. I wish I never went to that store. I really regret my choice and I will never go there again for a kitchen of bathroom. This is the short version of the story. Ikea have yet to apologise or offer any kind of compensation. Please please please avioid like the plague.”

Helpful Report

Posted 7 years ago

“Ist visit to the Sheffield store today it was not a good experience. What should have been a simple matter turned out to be a nightmare, got to checkout with the item, girl told us she couldn't process the item as it was unlisted, told her there were hundreds on sale, supervisor arrived and cant sort it out. Team leader arrives after half an hour and says theres been a glitch and he was hoping to sort it shortly. At this point in frustration I leave it there and walk out. Very poor organization indeed !!”

Helpful Report

Posted 7 years ago

“Bad seevice and rude staff I would never go back there again”

Helpful Report

Posted 7 years ago

“Part missing on a kitchen island. Customer service never followed thru. Had to finally go back to store and get one from a box in stock. Very friendly employees but store not managed well.”

Helpful Report

Posted 7 years ago

“I purchased an item from IKEA and was told by three different cashiers that it was in stock. Only to be told 2 days later that the made an error and not only was the item not in stock, but that it had been discontinued months earlier and no one decided to take the unit off display. And to top it off, they’re ‘attempting’ to issue a refund.”

Helpful Report

Posted 7 years ago

“In theory, Ikea is a great store, if you have a high tolerance for frustration, the patience of Job, and don't mind getting shafted. I bought a beautiful and expensive turkish hemp flat woven rug, was told 'oh, you can find someone in the parking lot to carry it out for you'. Not. But on getting it home, determined it was a) too big and b) too blue. I immediately called customer service to try to initiate return by shipping (coz i live 4-5 hours from store), and was told, 'sorry, you'll have to talk to the store'. But you can't get through to the store. So I bravely paid $150 for return shipping on what was very heavy rug, included copies of receipt and requested refund through my credit card. When I had not received refund 2 weeks later, I called again and was told, 'oh, you have to call to initiate a case, that's why you didn't get refund'. Right. So, case was initiated and I waited another 2 weeks, called again. On hold for 30 minutes, and was then told, 'oh, store does not take unplanned returns, so they've issued a store credit'. WHAAAT?!!! So now, another case number, and another long wait to learn whether they'll grant refund to credit card. Sorry, ikea, you fail.”

Helpful Report

Posted 7 years ago

“Bought a floorlamp with reassurance of getting a bulb easily elsewhere as none were in stock...can’t get one anywhere.”

Helpful Report

Posted 7 years ago

“Worst customer services I have ever dealt with rude and abrupt would never deal with this company again”

Helpful Report

Posted 7 years ago

“Spent 3 days waiting at home for a delivery only to find out ikea only put my street address and not my house number. What a joke!”

Helpful Report

Posted 7 years ago

“Ikea customer service would not deserve even half a star but I had to select one star as there is no worst option to select. Our products were delivered damaged. Two days later, replacement products were delivered, also damaged. Each time we had to waste our time waiting at home for the delivery. We were asked to wait another 2 days for another delivery with no assurance that the replacement products won't be damaged. We suggested that we would come to the store , inspect the products, hire a van and take them home ourselves and wanted Ikea to reimburse us for our cost. The customer service manager that we spoke to refused to accept our suggestion. Our only option was to keep waiting for Ikea to deliver the goods and pray that they are not damaged, and if they are, well just keep waiting because no one from Ikea has authority to approve customer reimbursement. Really?”

Helpful Report

Posted 7 years ago

“We are totally disappointed, we are not coming back anymore,!!!!!! my wife purchased some Xmas lights set yesterday October 17, by the time we arrived to home, she realised it is missing the unique wires to be connected, we were to returned it today, but the clerk after talked to her supervisor refused to accept the return, said that even though the wires is missed, the set was on sale therefore it was a final sale, we said the item is useless with out the wires, but she did net understand and refuse gave us our money back.”

Helpful Report

Posted 7 years ago

“Upon purchasing almost $5,000 worth of closets, the installers came without the order form and installed the wrong shelving. My call to IKEA customer service was a nightmare. Nobody answers. They keep advertising to you and tell you how customers are important to them and ask to be patient. I finally dropped the call after waiting for 30 minutes. I am not even sure I was connected to a system that would respond if I has waited. Terrible. You guys should be ashamed of yourselves. This is my last purchase from you !!”

Helpful Report

Posted 7 years ago

“Worst customer service before and after. Poor item labeling for parts that were needed. Left and didn't have all the items that were needed. We live over 6 hours away so it wasn't as if were able to quickly return to grab what was needed. Expensive shipping costs to purchase the item we needed online.”

Helpful Report

Posted 7 years ago

“Worst shopping experience of my life bought bedroom wardrobes height 236cm which fitted in my room fine went to buy the sliding doors for them the top rails make the wardrobes 240cm high 3 cm too big for my room was not told this but was told(when I complained) that there was signs all over the bedroom department telling us this took the doors back got refund checked the bedroom department for these signs there was none just signs saying the doors were 236high got my £420 back and went to b&q and got sliding doors ready built that fit for £250 just as well I have no problem building up wardrobes etc but you would need a degree in astrophysics to build ikeas doors, I had to give ikea a rating of 1 but I wouldn't even give them that”

Helpful Report

Posted 7 years ago

“Arrogance has taken down bigger than Ikea. The horrible customer service is no longer a secret!”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,627 reviews