Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,641 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an item from IKEA and was told by three different cashiers that it was in stock. Only to be told 2 days later that the made an error and not only was the item not in stock, but that it had been discontinued months earlier and no one decided to take the unit off display. And to top it off, they’re ‘attempting’ to issue a refund.”

Helpful Report

Posted 8 years ago

“In theory, Ikea is a great store, if you have a high tolerance for frustration, the patience of Job, and don't mind getting shafted. I bought a beautiful and expensive turkish hemp flat woven rug, was told 'oh, you can find someone in the parking lot to carry it out for you'. Not. But on getting it home, determined it was a) too big and b) too blue. I immediately called customer service to try to initiate return by shipping (coz i live 4-5 hours from store), and was told, 'sorry, you'll have to talk to the store'. But you can't get through to the store. So I bravely paid $150 for return shipping on what was very heavy rug, included copies of receipt and requested refund through my credit card. When I had not received refund 2 weeks later, I called again and was told, 'oh, you have to call to initiate a case, that's why you didn't get refund'. Right. So, case was initiated and I waited another 2 weeks, called again. On hold for 30 minutes, and was then told, 'oh, store does not take unplanned returns, so they've issued a store credit'. WHAAAT?!!! So now, another case number, and another long wait to learn whether they'll grant refund to credit card. Sorry, ikea, you fail.”

Helpful Report

Posted 8 years ago

“Bought a floorlamp with reassurance of getting a bulb easily elsewhere as none were in stock...can’t get one anywhere.”

Helpful Report

Posted 8 years ago

“Worst customer services I have ever dealt with rude and abrupt would never deal with this company again”

Helpful Report

Posted 8 years ago

“Spent 3 days waiting at home for a delivery only to find out ikea only put my street address and not my house number. What a joke!”

Helpful Report

Posted 8 years ago

“Ikea customer service would not deserve even half a star but I had to select one star as there is no worst option to select. Our products were delivered damaged. Two days later, replacement products were delivered, also damaged. Each time we had to waste our time waiting at home for the delivery. We were asked to wait another 2 days for another delivery with no assurance that the replacement products won't be damaged. We suggested that we would come to the store , inspect the products, hire a van and take them home ourselves and wanted Ikea to reimburse us for our cost. The customer service manager that we spoke to refused to accept our suggestion. Our only option was to keep waiting for Ikea to deliver the goods and pray that they are not damaged, and if they are, well just keep waiting because no one from Ikea has authority to approve customer reimbursement. Really?”

Helpful Report

Posted 8 years ago

“We are totally disappointed, we are not coming back anymore,!!!!!! my wife purchased some Xmas lights set yesterday October 17, by the time we arrived to home, she realised it is missing the unique wires to be connected, we were to returned it today, but the clerk after talked to her supervisor refused to accept the return, said that even though the wires is missed, the set was on sale therefore it was a final sale, we said the item is useless with out the wires, but she did net understand and refuse gave us our money back.”

Helpful Report

Posted 8 years ago

“Upon purchasing almost $5,000 worth of closets, the installers came without the order form and installed the wrong shelving. My call to IKEA customer service was a nightmare. Nobody answers. They keep advertising to you and tell you how customers are important to them and ask to be patient. I finally dropped the call after waiting for 30 minutes. I am not even sure I was connected to a system that would respond if I has waited. Terrible. You guys should be ashamed of yourselves. This is my last purchase from you !!”

Helpful Report

Posted 8 years ago

“Worst customer service before and after. Poor item labeling for parts that were needed. Left and didn't have all the items that were needed. We live over 6 hours away so it wasn't as if were able to quickly return to grab what was needed. Expensive shipping costs to purchase the item we needed online.”

Helpful Report

Posted 8 years ago

“Worst shopping experience of my life bought bedroom wardrobes height 236cm which fitted in my room fine went to buy the sliding doors for them the top rails make the wardrobes 240cm high 3 cm too big for my room was not told this but was told(when I complained) that there was signs all over the bedroom department telling us this took the doors back got refund checked the bedroom department for these signs there was none just signs saying the doors were 236high got my £420 back and went to b&q and got sliding doors ready built that fit for £250 just as well I have no problem building up wardrobes etc but you would need a degree in astrophysics to build ikeas doors, I had to give ikea a rating of 1 but I wouldn't even give them that”

Helpful Report

Posted 8 years ago

“Arrogance has taken down bigger than Ikea. The horrible customer service is no longer a secret!”

Helpful Report

Posted 8 years ago

“The evil company. The worst customer service. They dont care”

Helpful Report

Posted 8 years ago

“Horrible customer service Houston had to wait in customer service forever-not going back ever spent $5000... never again”

Helpful Report

Posted 8 years ago

“Assistance in store by salespeople was 10. And that's where it stopped. I spent$ 400.00 to have a closet (s) assembled. Scheduled for 19 Oct 2017. No show Received a call saying they would be late at 1300. At 1500 another call still later. 1700. They call stated they would be there by 1930. Unacceptable. Reschedule for Monday no show. Reschedule for Wed no show no call. No contact what so ever. Call the IKEA laberyth and after doing the big box store phone shuffle. I talked to a sub-magager. Who as with all the others said he would "look" into it. This is not satisfactory. It so far has cost 3 days of my time a value of more than $600.00 This is beyond by far THE WORST service I have ever run across. My recommendation is for people to shop else where. In the future. I know I will.”

Helpful Report

Posted 8 years ago

“Very poor customer service. The salesman ran away when he sees a customer needing help. Shouted him down, ordered signed some fine print in order to have it delivered and installed. Installers did a poor job, installed so the units did not line up. Installer said it was my floor, he left, I took a level to my floor, the floor was exactly level. I realized then that the installer lied to me. Calling IKEA is a nightmare, as you will be on hold 20 minutes minimum. I was transferred several times with 1 1/2 hour on phone. The units cannot be cut to fit my baseboard, so if your baseboard is night than 3", don't have them install, because it won't fit together. This should be told verbally upfront at purchase! Returning is an option with a loss of delivery and picking fees. And then they wanted more money to pick it up again! Not my fault! Very poor company!”

Ikea 1 star review on 26th September 2017

Helpful Report

Posted 8 years ago

“Bad experience, I bought a big wardrobe with a mirror door so was super heavy. After i and my wife have installed it , when we opened the doors the whole wardrobe fall down on us , so my wife got hurt, it was about to kill my two years daughter. The funny that was a hardware to attached to the wall without screws. The package had everything beside the most important part which is the safety. I called customer service to tell them about what happened , then they did send me the same hardware with noooo screws again. Very very poor customer service. Never again buying anything from ikea store .”

Helpful Report

Posted 8 years ago

“The delivery of our order (our new, urgently-needed wardrobe) was originally due on 19 September between 12:30 pm and 4:30 pm. An assembly (performed by a third party, but arranged for by IKEA) was scheduled for the next day. The delivery was delayed with a text giving no explanation whatsoever, just "your IKEA order is now set for delivery on 21 Sep." I called demanding an explanation and I was told there was a warehouse issue. That's fair enough, but 1) IKEA didn't call me me to agree on a suitable new delivery date, 2) IKEA didn't bother contacting the assembly company - and suggested I had to do it! After a surreal conversation with one of their representatives, I managed to reschedule a delivery for yesterday (Saturday 23) and an assembly for today (Sunday 24). I even got a text confirming the delivery for Saturday 23. But they didn't show up. Exactly, a delivery NO-SHOW! I called them demanding an explanation and a kind, but completely clueless woman told me the order was "lost". I managed to reschedule for Tuesday 26 but 1) they didn't tell me the time they will come (not even morning/afternoon/evening); 2) it is a very inconvenient day for me - as my wife will need to stay home and she had planned otherwise; 3) it is unclear to me whether the assembly company was promptly informed or not, and when exactly they will come to build the wardrobe. This is ludicrous and I urge you not to bother with these clueless and incompetent bunch. By the way, the idea of offering "assembly service" but in fact relying on a third party coming on some day after the delivery is silly, as it makes scheduling and rescheduling a nightmare, obviously. These people simply aren't capable of running this business.”

Helpful Report

Posted 8 years ago

“Everything is wrong with IKEA. - Poor customer service (long wait time) - Takes 10 - 30 min to get a representative to start talking to you - Takes 1 hour to figure out what's wrong with your order - Doesn't tell you about the case number you can refer to - Doesn't send you confirmation number for order - Wants you to travel in store when they can't solve your problem because they don't know what's going on - Inconsistent system information - Unhelpful employees - Employees that don't know their company policy nor how to actually assemble/fix stuff from the store In short, this company don't know what they are doing and hence their poor customer service. Their only good points would be their cheaper prices as it is a chain store. However, aside from what they have as a catalog, the shipping company and etc don't have any relationship with the company itself. Whatever the company is doing, they can only satisfy their unsatisfied customers with gift cards they refund back to the customers. They aren't able to provide any other helpful resources nor information they have on hand because they don't have anything. If it wasn't for that I had already order stuff there and need to wait for the remaining stuff to be delivered to me, I wouldn't still be having correlations with this company. So much disappointment and discontent. I have never had to get so frustrated or emotional over stuff. Money is no longer the problem but instead how much time they are wasting with the customer service. Don't ever order anything where you require delivery or having to come in contact with their employees.”

Helpful Report

Posted 8 years ago

“i never ever recommend IKEA to anyone as i believe very very poor customer service and alsooo the main things their product!!! i have no idea why people still interested to this poor company!!!! 1. quality: the most poor material in the world 2. product policy and guarantee they proud of it ,, did you know if you have product from them , if still its their product failure you need to wait 40 day to they send email address!!1 joking do not tell me this. yes thats true.”

Helpful Report

Posted 8 years ago

“I ordered an item on 9/2/17 and received an email stating my lamp would arrive on 9/13/17. I called when my lamp didn't arrive and was told that it had been back ordered. The new delivery date would be 9/21/17 and it would be delivered by FedEx. I call again on 9/21/17 for a tracking number and they stated that the date they had given me was just a preliminary date and that the product had not yet been received by FedEx. Once it's received, a tracking number will be generated and should arrive by 10/2/17. If I knew that it would have taken a month to get this lamp, I would've paid more and bought it from a different source.”

Ikea 1 star review on 21st September 2017

Helpful Report

Posted 8 years ago

Ikea is rated 1.5 based on 1,641 reviews