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Ikea Reviews

1.5 Rating 1,641 Reviews
11 %
of reviewers recommend Ikea
Company Reviews Questions Metrics
1.5
Based on 1,641 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Ikea 1 star review on 13th September 2025
Maya Luna
Ikea 1 star review on 3rd May 2025
Mily
Ikea 1 star review on 11th December 2024
Megan Gregory
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 1 star review on 13th December 2023
Costa Fedorov
Ikea 5 star review on 26th September 2023
Crossrail Cottage
Ikea 5 star review on 26th September 2023
Crossrail Cottage
83
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michele
Unverified Reviewer
“I placed an order a online order on the 31Aug through Ikea.ca. The info provided at that time says delivery for 13Sep. This is great! I am leaving to go away for the 22Sep. Shouldnt be a problem at all....OH BUT WAIT!! Now 2 weeks later my items have not even shipped, apparently its coming from the states and there is no guarantee when I might see it. Oh ya my packages can be left on my door step with no signature while I am gone on holidays for 2 weeks. What are the chances that it is sitting there when I return?? Oh ya I can cancel but I wont get my shipping charges back on the items even though they havent even left the warehouse in the USA. NO REAL SUPPORT HERE FROM YOUR SUPPORT TEAM. TOTALLY UNIMPRESSED WITH MY FIRST ONLINE SHIPMENT FROM IKEA...PROBABLY MY LAST UNLESS THIS HAS A HAPPY ENDING”
Helpful Report
Posted 8 years ago
Graham Ball
Unverified Reviewer
“Normally we get good stuff from IKEA but the EKET units are a pile of garbage that fall apart when you are putting them together, very disappointed”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“We had dinner there, ordered 4 entrees, 2 desserts and 1 bag of Swedish fish. Checked out and ate our dinner, tossed the receipt when returned the tray. We thought the Swedish fish was charged in restaurant. When checked out our stuff 2 hours late, the checkout clerk asked if we had paid for the Swedish fish, we said yes we did, but she looked like "really ". My girls and i all thought we were charged at restaurant. She asked us to provide receipt. Unfortunately, i tossed as i always did. Since I couldn't provide receipt, i didnt want to wast my time argue, i asked her to go ahead and charge it. If a food item was placed in restaurant and we had a bag as we went through the line and paid for our meal, is it unreasonable we assume we paid for it. We opened it and started to eat the candy after we finish our meal, if we had finish the candy during a 2 hour shopping there, the company would loose money!”
Helpful Report
Posted 8 years ago
Brad
Unverified Reviewer
“I drove 1 hour to their store to buy an item that their website said was in stock. Could not find the item so I asked somebody to help me locate it. They said that they didn't have it in stock. I went home and checked online again thinking I had made a mistake. Their online site again said that they had 7 in stock at my store. I called customer service who also confirmed on their computer system that the item was in stock. I asked them to call the store to check and when they did the store said that they didn't have any in stock. I asked them to ship me one from their online store and waive the shipping charge since I drove all the way out there only to find that their system was incorrectly stating that the item was in stock. They refused to do so. I WILL NEVER SHOP AT IKEA AGAIN.”
Helpful Report
Posted 8 years ago
Cemile Bali
Unverified Reviewer
“If I could I would give a minus 5 star rating but that's not possible. I have had two failed deliveries, now waiting on a third. Have had to re-arrange assembly and stay in for the third Saturday in a row. My order is over £1500, so you would assume that they would want to give a better standard of service. However ikea lakeside have failed as they have a glitch (basically my items were not there when the delivery driver went to load the vehicle ) this is utterly disgraceful and the compensation offered is an insult. I work in a customer service industry and I would never dream or envisage letting a clustomer down, let alone do it twice. I have said that I want to speak to a senior supervisor let's see how long that will take as a previous email went unanswered until I called.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Can't give 0 stars so had to put 1 star. Delivery date 3 weeks after purchase which I can accept. 3 emails and 3 texts reminding me of delivery date saying I need to be home. Booked morning off. Confirmation text that morning saying between 9 and 1. No delivery get 2 more texts saying it's on its way so wife took afternoon off unpaid. Still no delivery. 5pm text saying sorry for delay it's on its way. I cancel my tennis match and no delivery. No apology no contact nothing. I contacted Ikea was good if get a call next day. Nothing. I had to chase and chase I'm disgusted with this. Stay away.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“""Ive been trying to get my order for 3 weeks now and they keep canceling the delivery date, and I keep having to call to ask what the fuck is going on. I WILL NEVER USE IKEA EVER AGAIN.”
Helpful Report
Posted 8 years ago
Meg
Unverified Reviewer
“"I ordered a couple of office organizers online, because I find the in-store shopping experience somewhat nightmarish. Despite the fact that it was going to take 2 weeks to get them and that shipping was pretty expensive, I decided the items were exactly what I wanted, so I went ahead with the order. My order didn't even ship until a couple of days AFTER it was to arrive. Customer Service is kind of a joke: you're on hold forever, or you can send an email that--if it even goes through--they will try to get around to in the next 5 days. Then FedEx (whose tracking site I had to find, because the link I was sent was to their general, worldwide site) said my items were to arrive this past Saturday. They didn't. So now, with the holiday weekend, it'll be OVER THREE WEEKS AT LEAST until I get my items--and who knows what kind of condition it'll be in? Overall, this has been an extremely poor experience. IKEA has made no attempt to make any of it right. I do not recommend ordering from them."”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“After being told we had to get our desk and table from the separate Ikea warehouse around the corner in warrington, we had to wait a further hour for someone to bring the items out to us, and then to be told that one of the items was infact at the original shop. Absolute joke, will not bother buying from Ikea again.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“""Very unreliable. The shipment didn't arrive on the stated/promised day - despite I got a message from IKEA some days beforehand that the items have been shipped to the transportation company. The customer service at IKEA wasn't very friendly nor competent. They didn't really care. Just like "where is the problem? The stuff will arrive a bit later. So what..." Just a big disappointment.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“DO NOT ORDER ANYTHING ONLINE FROM IKEA!!!! Terrible shipping and horrible customer service! It's ridiculous! I placed my order on August 19th, waiting for 11 days the package finally came, yet the most important (and heaviest) part of the order, an white desk was missing. I attempted to call IKEA for the issue and was held for 25min before anyone answered. The person asked for Order ID. I found it within 5sec and was just about to announce. I haven't event finished the number, she asked me to hold. And she put down the phone. Followed by another 15min wait. This pattern repeated over and over again. And every time she picked up the phone she only asked about one thing and she put it down again. The whole call was over an hour but the time that was actually on the phone was less than 3min, and accumulatively. I didnt even get the chance to ask why the heck it took so long for her to check my information, from that one order that I had! I wondered if she was picking up several phone calls at the same time, and said one sentence for each call once before she put it down to answer another one so that the customers felt like their calls were somewhat answered. And in the end she told me the desk would arrive another 10 days later - isn't that ridiculous? 3 hour drive of distance takes 20 days to deliver something??? - I asked for cancellation for that part of the order. I got impatient when she said she could refund the desk but NOT that part of the shipping. (Really? The only thing that was heavy in my order was the desk) She got impatient too!! She was almost yelling at me, saying "I said ONE MOMENT please." I can't believe a global renown furniture store like IKEA can have customer service like this. It's just a terrible, terrible experience. I will never order from IKEA.com again!!!”
Helpful Report
Posted 8 years ago
~A Frustrated Last Time Ikea Customer
Unverified Reviewer
“When delivery guys showed up they had half my order. No one informed me that half my couch was damaged in warehouse and delivery drivers showed up with 1 or 2 boxes in the complete set. They just asked if i was contacted - i was not! They asked if i just wanted one box and then i could contact ikea to get the other delivered - i said no because i would have to sign off that i received the full set! Had to wait on hold for 23 minutes and Ikea rep (who was nice) said they were having technical difficulties and would have to call me back...still waiting as I type. I never right reviews but what a shit experience...shouldve stuck with Amazon.”
Helpful Report
Posted 8 years ago
Kls
Unverified Reviewer
“ikea, apparently, thinks they're too big and successful to care about true, quality customer service. i bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. at about 4:30pm, we opened the front door and found that the barstools had been delivered, in boxes, and they were MAILED to us. so, i wrote ikea an email telling them about my dissatisfaction about that mixup and all they wrote back to me was - it doesn't work that way. no sorries, no give-a-crap attitude, just deny that this happened to me. ridiculous! then, i open the barstools and put one together. i have my 84 year old mother sit in it and it collapsed 1/2 way! and it had nothing to do with me putting it together. it was the stool itself! so, i call ikea and wait the 45 minutes for someone to get on the line (they preface your extremely long wait on the phone by saying that they are very, very busy because their catalogue just came out so, tough luck for you and your wait... like that is a good excuse to be shitty to your customers and have them wait on the phone for 45 minutes). when the chick gets on the phone, she tells me that i have to pay $50-some to have the barstools picked up. when i tell her about the issue and advise her that i should not have to pay for damaged items, she tells me that i have to have a picture to email her right then and there for them to approve before they will pick up the barstools. but then... they would just replace them with new ones. well, i don't trust the quality of them so why would i want new ones? i want them returned because they are crap and i should not have to pay for them! so, she basically says - tough luck - and she refused to set up a pickup date until i can email her something to judge. so, i told her to just set up the pickup date because i'm not going to call back and wait another 45 minutes just to get the shaft again. i told her i'll pay the $50-some and then take it up with them later. so, she gives me another number that i have to call to pay the money and then, and only then, will they pick up the junk that they sold me. so, i call the number and have to go through 3 different cashiers because they can't get their shit together. then, finally, when i'm able to pay one of them, they tell me that the delivery/pickup people will call me in a few days to set up the pickup! what the heck?? all these hoops this company makes ME do because of THEIR crappy customer service and products is obviously from their overly high opinion of themselves. there are SO many other choices out there for furniture and SO many companies out there who want people's business, so that's where i'm headed and i'm taking anyone and everyone who will listen and hear about this cluster with me!”
Helpful Report
Posted 8 years ago
R. Stein
Unverified Reviewer
“My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days. When we did receive the delivery, item was damaged. The item was not packaged properly for Fedex to deliver it undamaged. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back. The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up and vowed never to deal with IKEA online again!”
Ikea 1 star review on 21st August 2017
Helpful Report
Posted 8 years ago
Amanda
Unverified Reviewer
“ABYSMAL!!!! One word - HORRIFIC!!!! My pregnant future daughter-in law sat on the floor of her unfurnished home for 8hrs awaiting her £900 delivery. Apparently the vehicle on its 50min route was stuck in congestion, nothing reported on traffic news. Delivery rearranged for today, driver ran out of minutes. By the way, they start their deliveries from the furthest distance, meaning they carry excess weight increasing fuel costs to customers. i spoke to a manager & explained i was now dealing with the complaint on behalf of my son & his fiancee as she is not in the position of knowledge that i am, having ran an haulage company & teaching retail management & customer service skills. I was informed on thursday, friday & today that i would receive a call on sunday. Today i have been told i am not allowed to because i am not the account holder??? They knew that & have agreed they have put my number to be called tomorrow. Would never shop here again! Edit”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“There is not a single thing, there are several issues with ikea and there furniture 1. The information provided with large furnitures is not enough 2. The furniture comes with parts those if you by mistake attached wrong place then you have to through it and buy the other expensive one. 3. Ikea furniture is one time assembly furniture, once you assembled then you can not dismantle. If you try then everything will be useless. So its a fully wastage of money. 4. The assembling all the parts need lots of patience, time and use of your full of the brain. 5. If you are not comfortable any technical assembling, then do not buy since you can not return the ikea stuff 6. Ikea delivery sucks. The illiterate people will deliver your stuff and if they count it wrong then its a nightmare to get those stuff from ikea using there customer service. 7. To get customer service, you have to wait on the phone not less than 30 min. They will force you indirectly to listen there all ikea stuff. 8. I spent $4000 on kitchen furniture and ended up to through about $2000 stuff in the garbage due to incomplete delivery, certain things were beyond my understanding because of complicated guide book was provided. I realized that better to pay extra $2000 to local shop and get everything what you like. If you are middle class and has a limited budget then dont buy anything from ikea otherwise you will also end up writing such review.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ok world, you should know, and tell all your friends. We saved up for a mattress and at IKEA we asked about their mattress return policy. This is because my husbands back is not great on certain mattresses. The salesman led us to believe that if we purchased a mattress we could try it out for 90 days and return it if it didn't work. That was the extent of what he explained to us even though we asked him thorough questions. That is a standard policy for many mattress companies. After one night we both knew quickly that there was as no way our backs would adjust and so we returned the mattress. We were a little surprised when they would only give us a gift card but figured we could try another mattress and if that didn't work maybe buy a chair. We needed one anyway. Well after a couple nights that second mattress also put us both in pain. So we went to return it. Then and only then did customer service tell us that they won't return a second mattress and that their new policy (instated at some point in the 8 days we had exchanged the first mattress) would not allow any exchanges. I was frustrated that in no way does the store, return policy or salespeople make this clear. I even had an online chat with customer service and asked about the return policy on mattresses. The quote she gave me also did not make it clear that only the first mattress may be returned and only exchanged for a mattress that then cannot be returned. This is very different from the policies of most mattress suppliers which usually have some sort of 90 da trial offering a full refund. Any good mattress advisor will say to always and only go with a company that offers a trial and full refund. IKEA also was not clear and a bit deceptive in their way of stating their information. It came across that their policy is like most suppliers but it is not. I just thought if I can save anyone else making this mistake I would post this online as somehow, even after asking them personally, they managed to avoid answering fully until it was too late and then they simply refused. Personally I wouldn't buy a mattress from a company that does not offer a full refund in a 90 day trial as that is pretty standard now. I could understand if you are buying a mattress that you have already slept on and know you like, or a simple foam mattress for a child's room or guest room. But if you want a decent mattress that helps you sleep well and you want the freedom to trial it I wouldn't go with IKEA at all. Once you spend the money you are locked in and that money will never be returned to you.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“They have the worst customer support, and their customer supports have no customer service in mine, but only try to push all the responsibilities to the customer to rip off the customers. I ordered the products (Coffee table, side table, etc.) from Canadian website, and they only gives me a single shipping window option from 9AM to 9PM. And they gave me shorter window only day before the delivery date. The shorten window, they gave me on previous day of delivery, was 3PM to 7PM which is unacceptable by my building manager. (My building manager doesn't allow the delivery after 4:30PM) So I called to request if they will be able to deliver before 4:30PM or I have to reschedule. IKEA said they will request it. On the delivery date, the delivery was not coming 3:45PM, so I called to make sure the delivery is on time. The customer support just threw out the number to the delivery company as they don't even care. I called the delivery company but the operator said he is going to call the driver and put me on hold over 10 minutes and never got back. As they never came till 4:30PM, I called IKEA to reschedule and they charged me another $49 for reschedule where I did nothing wrong but tried my best to delivery to work out. I called IKEA to get help or some waive as I thought this is little bit unfair to put every responsibility and charges on me. And their customer support is arguing that my request was just request not a promise, and tries to teach me about what the fairness is. From that time, I just gave up talking to them. It was just waste of time like talking to the wall. Their customer support is not there to help customer. They are only there to defend the company and push every responsibilities to the customer and rip off every part of you. The WORST Experience EVER and never buying anything from IKEA ever again!”
Helpful Report
Posted 8 years ago
Mother To Small Children
Unverified Reviewer
“Do NOT buy anything online for delivery. Waited in all morning, no driver arrived but we received a text stating our order had been delivered!! Phoned IKEA apparently Driver couldn't find address! IKEA has delivered to this address on numerous occasions so it sits on their sat nav system- just a lazy driver who couldn't be bothered on a Sunday to deliver. Heartbroken 4 years old no new bed etc., had arranged for her old cot bed to picked up this morning so no bed for 4 yrs old to sleep in tonight. IKEA could only deliver in 5 days time or maybe at a push tomorrow but IKEA couldn't definitely confirm that; I would have to wait a couple of hours for the next phone call....... We WILL NOT ever purchase from IKEA again. Off to buy a bed from John Lewis their customer service can never be faulted. They care about their customers.”
Helpful Report
Posted 8 years ago
Hilary
Unverified Reviewer
“Impossible to cancel online order.”
Helpful Report
Posted 8 years ago
Ikea is rated 1.5 based on 1,641 reviews
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