Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,623 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IKEA has the worst customer service I have ever come across. They didn’t ship me a part that was needed to complete the bed I ordered. I sent an e-mail and called customer support 2 times. The 1st call lasted 20 mins. on hold with no one answering. I hung up in frustration. The 2nd call a day later resulted in 30 mins. on hold with no one answering either. That’s 50 minuets of my life I can’t get back. I don’t care what time of year it is, if they can’t have anyone answer a call within 20-30 minuets..they’re business practice is ridiculously horrible. Hire more people to answer calls..plain and simple. They are an international corporation and one would think, customers would come first. Obviously not. I will never purchase anything from them ever again.”

Helpful Report

Posted 7 years ago

“The worst online customer service ever! I've placed an order and one part was missing, they open a case and none called me back. Impossible to send email and try to call the number 8888884532. I stayed on the line more than an hot no one answer ... I payed for my stuff and this is really unfair and unacceptable. Everybody could do mistakes but please answer to customers that payed to get services!!!!”

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Posted 7 years ago

“The worst online service in the United States. Seriously, they should be shut down and not allowed to sell online. Once you order, there is no evidence on your account that you ordered anything except you can see the charge on your credit card bill. There is absolultey no way to track the delivery except to call in and then you are given false and misleading information about where your items are and when they will be delivered. It is at least an hour and 20 minute hold time to get to their "customer service" who know nothing after this extremely long hold with incrediblyl annoying hold time announcements about how much Ikea cares. U.S. government should shut them down for fraudulent claims online. DO NOT ORDER ONLINE.”

Helpful Report

Posted 7 years ago

“I am not one to write bad reviews for companies, but I honestly do not know how IKEA stays in business. Ordered a sofa online a month ago and have had to call IKEA multiple times to get updates on delivery after hearing nothing for a month. Have had to wait on hold multiple times for over an hour only to be told that my delivery keeps being delayed. Finally talked to someone at the delivery company IKEA uses and found out that even though I placed my order on 11/2, IKEA didn't send my order to them until 11/28, which was AFTER my estimated delivery date. Ended up just canceling my order because my new delivery date was not even a guarantee, but now have to wait 7-14 days to receive a refund for my order. Most frustrated about the lack of transparency on IKEA's part of how long my order would actually take to get delivered and the inability of their customer service department to be much help at all getting answers. Glad I was able to cancel my order and will not be purchasing from them again.”

Helpful Report

Posted 7 years ago

“Store does not deserve 1 star gave, item 50307616 have been trying to order for last three months customer service a joke cant get my head around why they email and put on site item in stock, when obviously never been in, ikea need to train there management who are letting under dogs so to speak take all slack appauling service and arrogant with it and yes you have my contact details but have chose to think ill go away as you no iv made numerous calls”

Helpful Report

Posted 7 years ago

“WHAT A DISASTER. We ordered two small tables and a closet system, and their assembly. We had to make FIVE TRIPS to the Renton store - about 45 minutes away - to rectify all of the dumb mistakes with the order. The assemblers showed up twice. The first time they said they wouldn't install because the order only had delivery, not assembly - even though we had A PAID RECEIPT for assembly. The second time they showed up, they said they were only paid to assemble the 2 tables, not the closet. You could tell the 3rd-party assembly people felt mortified at how dumb it felt to even say it - they knew it was ANOTHER mistake. There is a REASON that on consumer reports, google reviews, and several other consumer review sites, IKEA averages only 1-2 starts. YOU ARE A JOKE!”

Helpful Report

Posted 7 years ago

“I needed to return one item. I had not opened the box and had the bill. I choose A express return. It took 65 minutes! There was no "express". They had 2 checkouts for B and one for C. The people returning in A had open boxes, missing pieces and no receipts. I cups have been it in. 20 minutes if I had chosen B. Terrible return procedures at Etobicoke IKEA”

Helpful Report

Posted 7 years ago

“I will no longer use any of IKEA services. My experience was horrible with them. I bought items online and place my order early October. In November when i didn't hear from them I called. After 30-40 min wait on hold, I was told that the payment did not go through and I had to place the order again...(no apology and no email notification was sent on this) Since i knew what I ordered I spent another hour to re-order. I called just in case to make sure my order was placed. The order was placed on 11 November with the delivery date set for 24 November. I called on 25 November to see why the delivery hasn't been made. To which I was informed that I will most probably receive the purchased items in December and they could not guarantee. In the world so advanced in terms of services and delivery options, we have IKEA that seems to think they have monopoly on the products and don't even try to live up to the modern world standards.”

Helpful Report

Posted 7 years ago

“Bought some wardrobes yesterday and phoned to bring delivery date forward as this was offered when purchased but ikea system will only move delivery backwards!!! What a stupid system!!!”

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Posted 7 years ago

“They uses some deliver company to deliver their products. They never deliver on time. The don't even let you know they don't deliver on time, I am talking about time 12 hour window. Don not, not not order online from IKEA. by the way IKEA customer service never answer their phone.”

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Posted 7 years ago

“I'm just amending my review i had given before. If it is possible I would give them a minus 5. Ikea uk deeply sucks. It's been nearly a month I had cancelled an order but they didn't give my money back. Again I had purchased a sofa from ikea and booked an service man and paid the cost in their store. When after 2 weeks that man didn't show up, I called Ikea and they said the man is from a third party company and ikea is not responsible if they don't come. They said they can't do anything and gave me a number to contact third party. It took a week to reach them and that company said their service persons are extremely busy and can get back to me after a month and if I don't agree they can't give my money back cause Ikea took the money. So please please please, think thousand times before buying something costly from IKEA.UK”

Helpful Report

Posted 7 years ago

“I bought 2 big PAX sliding door 10 days ago. Finally, yesterday the guys it's coming for installation ($ 350.00 for installation), and 2 doors are missing. I try to call this inexistent customer service for more then 2 hours but nobody answered... I will try to go in person, I will lose another 3 hours or more of my time.... I bought different time in Ikea in Italy and never had a problem... In Doral (FL) the worst never seen before.... I wont buy nothing more neither if they offer 90% discount!”

Helpful Report

Posted 7 years ago

“I was at the Burlington store and ordered a few cabinets. One of the cabinets had a medium sized drawer. I took the printout with me, because at that location, you pay for the stuff and then go pick it up around the corner. Before I went to the cashier, I checked out the 'As Is' section. There was a drawer there for $10. I looked at the price of the drawer on the printout, and full price was was $57. So I figured maybe I could save myself 37 dollars, if it is the same drawer that is on my printout. And of course, I didn't know, so I asked an employee! The employee took my printout and the drawer into their private room and came back a minute later and said that it was the correct drawer. So, of course, I bought it. Well, turns out it WAS NOT the right drawer. I think the one from As Is was actually for a small drawer, not a medium drawer. Will Ikea refund me? NOPE, even though the only reason I bought it was because THEIR EMPLOYEE TOLD me it was the right one. I said they should refund my money and tell their employees in that section not to give advice. This is a bunch of BS. They told me if I really wanted to argue the case, I would have to drive to Burlington rather than take it back to my local pick up point. I don't have time to drive 1.5 hours for this B.S. Ridiculous that they would suggest I drive there too.”

Helpful Report

Posted 7 years ago

“Like everybody else, I made the mistake of ordering two thousand dollars worth of goods during their no delivery fee sale. They already missed a delivery date and re-programmed a second one for December 1st. Been trying to call them for the past few days with no concrete answers from them. This is the worst customer service experience ever. DO NOT ORDER ONLINE FROM IKEA, IT'S A RIP-OFF.”

Helpful Report

Posted 7 years ago

“I ordered a duvet cover online and paid $14 for shipping. After waiting 2 weeks for it and numerous unanswered calls to customer service, I decided to just have the order canceled. I waited for 45 minutes on hold and finally got through to a customer service person. When she answered she said nothing...I had to say Hello, hello, hello for her to finally speak up. She canceled the order and said it would take 7 days to two weeks for the refund to go through. This is horrible customer service. I will never order from them again.”

Helpful Report

Posted 7 years ago

“Spent over $2000 on master closet cabinets paid for picking shipping and assembly was told that set would happen today between 10 and 6 at the time of sale it’s 10:30pm and we have not been able to contact the shipper or IkEa for hours worst customer experience ever”

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Posted 7 years ago

“Missed delivery date, no notification , no explanation and no alternative offered.”

Helpful Report

Posted 7 years ago

“I ordered a shelf and brackets online. I figured it's just a shelf what could go wrong. I was told my original delivery date was to be 11/13/17. I realized on 11/14 that the item was never delivered. I went on their site to track the package. Well there is no option to do this. You have to send an email that states you'll get a response in 24-48 hours. I never received a response. I found out later that they are "backlogged" and it's taking 5 business days to respond to email inquires. After 30 minutes on hold I spoke with a customer service representative. Apparently the delivery date on the order is not the actual date and only an estimate. After placing me on hold for another 10 minutes to check the status of my order the customer service rep came back to tell me that the order hasn't left the warehouse so they are unable to track it. When I asked about the delay she stated that they had recently has a no shipping fee sale and they are extremely backlogged. I asked when my order would be fulfilled and she could not say. We are only talking about a 11"x43" shelf with brackets. This is not a huge nor complicated order. I asked would it be 30 days or what. She said she didn't know for sure and it could not be expedited. I then asked to cancel the order and was told that until it is delivered to FedEx they are not able to cancel it. She said that once it is picked up by FedEx they can cancel it and when FedEx returns the item to them and it is restocked they can refund me. Seriously, the item is sitting in their warehouse and they can't cancel the order? So needless to say I am at their mercy waiting for an item that I have no idea when it will arrive. Worst experience EVER! Had I order this from Amazon I'd have it already. So save yourself the trouble and NEVER order from these people. At this point I will never shop with them again. WORST SERVICE EVER!!”

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Posted 7 years ago

“I ordered a king size bed online. Only half of it was delivered. Three hours two phone calls later, they told me that they would send the rest of the bed with another 12 hour waiting window in a few more weeks. Everyone would be better off if Ikea would stop pretending to be Amazon.”

Helpful Report

Posted 7 years ago

“The worse service I have ever experienced. Ordered £389 of office chair and armchair on the 31st Oct. Delivery scheduled for 14th Nov. even received a text with time of delivery 7-11a.m. Delivery did not arrive so early afternoon called Ikea who informed me that it would definitely arrive. Called again at 5 and spoke to a man who said he would check with the hub. He put me on hold for 20 minutes and never came back to me. Meanwhile he credited the whole amount and sent me an email to that effect (except it wasn't actually credited to my card, only a credit note). Called again to see what on earth was going on to be told that the delivery had been re-scheduled for Saturday 18th Nov. and that the delivery charge would be refunded. That sounded like a good resolution. However, he just wanted to get me off the phone because the order has indeed been cancelled for no apparent reason and I am £389 down. Absolutely disgusting, I have been treated like dirt. So I am going to have to go through the inconvenience of commencing a chargeback with my credit card company! Why do Ikea bother having a customer service dept. if they lie and fundamentally don't care.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,623 reviews