Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,627 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,627 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I could give a zero star review. Our order was delayed 3 times from original delivery date (1.5 weeks)... finally, we had to go PICK UP our order after paying $350 in delivery fees. When we picked up, the order was missing 2 items. When I asked for a refund on delivery, they denied the refund. I spent over 3 hours on hold with their customer service line and NEVER received a pick up. My only way of communication was thru Facebook page and requested someone call me and was denied the request as well as my delivery refund. I am so disappointed in Ikea and have lost every ounce of respect I had from the company. We will take ALL of our business elsewhere from here on out and I would suggest everyone else do the same, especially if you need items shipped. HORRIBLE!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a bedroom closet last week of January, waited more than a week for delivery only to find out that they gave us wrong boxes of the items, hence we could not aI orderedssemble it. So I called Ikea customer service, and its the worst customer service I ever encountered. Not even one word of sorry or any apology coming from that ladys mouth. Didnt even offer anything to compromise at least and make my situation a little bit better. Instead she told me if I will return it early to any Ikea store I will be charged for it for the store taking the item back. and If I would want them to give me the right items, I have to wait another ten days, and wait for ten days too, to get the old boxes from us. it is not convenient in my part since we have a small apartment and the three big boxes are nowhere to keep it somewhere out of sight, considering I have two toddlers running around. Plus now, all our wardrobe is out , since I got rid of the old cabinet to make room for the supposedly working closet today... so our place is such in a big mess... I would understand that lady because its not her fault anyway, but as a customer representative you are obliged to make amends on the customers part, I used to work in a hospitality industry for many years, and I know what can a customer service representative can do. you just dont neglect the emotional and physical setback on the customer's part... what pisses me off is that lady is never, never apologetic at all. she is working in behalf of Ikea so its her responsibility to speak for them and say sorry at least! for the freakin' inconvenience they put us on!!! worst worst experience ever, never again will deal with this company... I hope ikea will read this and make necessary action for the hundreds complaints waiting for them... seriously!”

Helpful Report

Posted 7 years ago

“Ordered 22 bookcases for a new bookstore. They delivered 4 bookcases and 22 height extenders- which we can't use without the bookcases. When we finally reached a customer service person, they offered NO help except to send more bookcases in 2 weeks- after our bookstore opens. This delay will cost us $1000's but IKEA doesn't seem to care.”

Helpful Report

Posted 7 years ago

“They say you take the biggest risks when you are going down. After IKEA dressers and cupboards were found with a flaw that could kill (and killed!) infants, IKEA launched one of the biggest recalls in furniture history. The truth - they never paid out refund checks to the millions whose items were recalled! After spending 35 hours on the phone over 14 phone calls, and being promised the check for all my furniture that was recalled, after 5 months of harassment and constantly being lied to, I'm asking other customers in a similar boat to reach out - let's punish IKEA together. Already a few neighbors have joined hands.”

Helpful Report

Posted 7 years ago

“Horrible customer service via phone, I have ordered many items from Ikea but if you need to speak to someone you can expect 40+ minutes wait times. It is hard to believe such a major company has terrible phone support. Turn your products over to Amazon for internet delivery!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a sofa in the Tampa store and was promised delivery the next day. The sofa did not arrive. I wasted all day waiting. Delivery at Ikea is suspect.”

Helpful Report

Posted 7 years ago

“IT WAS THE ABSOLUTE WORST EXPERIENCE, I have ever had purchasing furniture.”

Helpful Report

Posted 7 years ago

“I placed an online order on January 10th with the delivery date of January 16th. On the 16th only part of my order was delivered, but IKEA informed me that the entire order was delivered. Upon speaking with a representative I was told there was a "mix up" and my order was not completed even though the records showed otherwise. The representative could give me no explanation as to why the delivery was incomplete but that I would have to wait for a new delivery date for the 25th. In checking my delivery status online on the 23rd, I saw that my delivery had been changed for the 31st of January. I received no notification informing me of this change or that there was a delay. After spending over an hour on hold, I finally spoke to another representative who simply told me my only option was to wait for the new delivery. This is getting absolutely ridiculous. The fact that IKEA can't fix a simple delivery screw up within 24-48hrs is unacceptable. Being told that I would just have to wait for the problem to fix itself is horrible customer service. Further, when I asked if I could change the order from delivery to pick up, I was told this was not an option and received no reason as to why. Come on IKEA, you can do better.”

Helpful Report

Posted 7 years ago

“I ordered items online for delivery, they didn't turn up! I'd changed plans to ensure I was in and having received confirmation the items would be delivered on the specified date I assumed it was all ok. Nothing was sent on the delivery date, and when I contacted Ikea, they informed me that there had been a problem with stock. I had to cancel the order and they ordered the same items from a local store, promising delivery 3 days later. I stayed in to wait and received no notification that there was an issue. I then contacted then again and was informed the order had not been sent out. This company goes beyond incompetent, I will never purchase anything from them again.”

Helpful Report

Posted 7 years ago

“Very bad experience got the faulty product and after three repeat deliveries didn't get it fixed . Eventually returned and no refund for 3 weeks and i had to call almost 20 calls . not very impressed .”

Helpful Report

Posted 7 years ago

“Havn't rexieved my stuff and its been over a month. This is the worst company ever! Dont shop here. Take your money elsewhere trust me.”

Helpful Report

Posted 7 years ago

“I didn't receive my order and when I tracked it on the IKEA site it just gave me the date I ordered it with no information.Looks as though it wasn't even processed. I called several times and was placed on hold for over an hour each time! Finally someone answered and when I started talking she acted like she couldn't here me which is bogus , then hung up. Ridiculous!!! You can't email anyone. You can only fill out a general question form. When I did that it errored out and said "something went wrong". Really????! I need this order for a wedding which is next week. I'm extremely angry and will NEVER order from this company again.”

Helpful Report

Posted 7 years ago

“Horrible customer service, you wait forever to speak to someone who knows nothing. You would think a major corporation would fix this!!!!!”

Helpful Report

Posted 7 years ago

“Ikea US's customer service is (and I say this without hyperbole) the worst I've ever received. I've spent a total of 4 hours on hold over 5 phone calls. Some calls take over an hour (not an exaggeration) before you can even talk to a person. I've been promised call backs that never happened and refunds that never posted. The people you talk to seem competent, but the phone line is obviously VERY understaffed. And the complaints about really long hold times goes back over a decade. This is obviously a problem Ikea knows about, and just doesn't care.”

Helpful Report

Posted 7 years ago

“Where do I start? While shopping on a Friday night we were told that we could have delivery the following day, much to our surprise. Spent all of Saturday awaiting a shipment that never came. While waiting, realized that the salesperson had missed slats for the bed we bought. Customer service recommended a return trip to the store for the slats and to "keep my head in a good space." ??? Flew down to Ikea again and purchased slats for bed and blew home. Spent over an hour on phone with customer service to find out that because the order was place late on a Friday evening, the shipping company could not fulfill the order. Why then did the shipping company call me at 9:30 a.m. to confirm the delivery? Shipping company told rep they had "attempted to contact the customer." How can that be when neither my husband nor I got a call from them? Ikea rep said that the soonest delivery would be Thursday. Well aren't I a fool for believing that the beds would be delivered when promised and going ahead and getting rid of the existing beds so the assembly could take place? I tried to call the store and see if I could get the shipping any faster because my girls don't have beds right now, but I am dumped right back in the main Ikea number. There is no one I can talk to at the store, apparently. Hey Ikea, your assembly/delivery service is a hot (lying) mess! I have no idea if these beds will even show up on Thursday. Whatever happened to customer service? Why am I reduced to complaining online? The associate in the store was delighted to help me part with $1,000, but now there. is absolutely no one for me to speak with about this. $29 for delivery?? That's extraordinary! Except that it isn't.”

Helpful Report

Posted 7 years ago

“IKEA package didn't contain enough screws! We purchased a day bed online which arrived today. Upon attempting to construct the bed I noticed that I couldn't even complete step one because they had sent the wrong amount of screws. In fact of of set 1 5 out of the 8 screws were in the wrong amount. When calling IKEA of their mistake they said they could send the missing screws in 2 weeks. 2 weeks!! That's long than the actual bed took!! As this is their mistake I would expect them to over night the missing screws to rectify their inconstance. I am utterly shocked and disgusted over their incompetence and lack of customer service. They charge £35 for delivery and they can't even deliver, it's a disgrace.”

Helpful Report

Posted 7 years ago

“Ikea, delivery, rubbish service. Waited in today for two sets of drawers. Delivery turned up with only one set, they told us the other was missing and they knew about it this morning, then told us we had to sort it out. Have rung and hopefully will get them Friday (although we needed them today). So, why, if they knew they were missing this morning did they not ring us then, and why as they know they are missing, have we got to ring and sort it all out , bloody nightmare. Have always paid and brought things home ourselves before, but was not able to this time, but I will never ever use the delivery service again. I was going to get a kitchen next but reading all the reviews online (I wish I had read them before) I have decided not to get it from Ikea I think Ikea need to look at a more efficient delivery service otherwise they will loose customers and sales.”

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Posted 7 years ago

“terrible, ordered and pay in 11/2/2017 and today 1/9/2018 have not received it.”

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Posted 7 years ago

“Terrible service. Absolutely terrible. It has been an hour since I entered the checkout lane and still no end in sight for my products being ready for pick up. Didn’t know I was going to blow a whole afternoon waiting for my stuff. And this was supposed to be a getaway, fun weekend in Minneapolis☹️”

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Posted 7 years ago

“Bought kitchen cupboards and they are an excellent product with a great price. Only problem is there customer service. There isn't a negative star rating but there should be.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,627 reviews