Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,641 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th September 2025

Maya Luna

Mily

"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Megan Gregory

Ikea 1 star review on 13th December 2023

Costa Fedorov

Ikea 5 star review on 26th September 2023

Crossrail Cottage

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one box was delivered by their shipping company. They missed the second box which contained the table top. I was left with only the legs, extensions and frame for a table. When I called IKEA customer service and I was on hold for 45 minutes waiting for the next representative and I finally gave up. Then I called the shipping company North American Logistics and they put me on hold for 20 minutes to find out where the second box was and they hung up on me after 20 minutes. My experience with IKEA is poor customer service or lack of customer service.”

Helpful Report

Posted 7 years ago

“I received only 2 items of my online order that include more than 19 items. No one answer to customer service. the only solution: open a claim on my credit card. Horrible service!! go away! the real review is no stars! one is too much”

Helpful Report

Posted 7 years ago

“They did not delivered one of my order. We called them they promised to deliver next week. No one showed up. We called them again , they promised to deliver in 2 weeks. We did not receive confirmation, nor call from trucking company, so we called again. We spent more than two hours to talk to customer service, finally they said it won' be delivered, and contact to store directly. The store told us that since they made a mistake , they had to pay trucking company for delivery fee, but they don't want to pay so they have not shipped our order. Ikea does not have any customer service , nor responsibility to customer.”

Helpful Report

Posted 7 years ago

“The new haven ct store is really understafded and not well trained. Its the second week in a row i visited the same store and spend 2 hours waiting for order pick up. Second time i went, i actually ordered product online and we still needed to wait for the store pickup for 2 hours. Ended up cancelling half of the order to stop the wait ...seriously, not worth the hassle. Such a waste of time.”

Helpful Report

Posted 7 years ago

“I waited 3 HOURS on hold to be able to speak to a associate!!! HORRIBLE!!!”

Helpful Report

Posted 7 years ago

“Order a counter top and two Alex drawers to build a computer desk. I placed the order on the 6 FEB and received a conformation email stating that my order was confirmed ok cool! Then got another email stating that my desk would be delivered on the the 16th ehh ok no big deal. Two days later I received another email that it would be delivered on the 23rd! and that I would get a call from the company that would be delivering to set a time they could drop it off at my house. Mean while during all of this I would try calling their customer service line for which I would wait for 40 minutes to even 1hr on the phone just to talk to someone! After all the time I spent on the phone I never got an answer of where exactly my products were other them telling me that its at the HUB awaiting action. The HUB is closed on the weekends so by the time I will be able to call them it will the 26th. Who knows how long ill have to wait to actually receive my desk. Needless to say I WILL NEVER order from this company again their customer service is trash and a customer should never have to chase down where their purchase is.”

Helpful Report

Posted 7 years ago

“It has been just about a month since we bought IKEA online (over $2,000 worth of furniture)... the replacement order (to replace the broken part) has just been announced that it will be here in about another 10 days. They really should just not have an online retail store... at all... They have not given us any discount other than giving us free delivery after calling them a few times. A percentage off refund or something past free delivery would make me happier than what I would already get just ordering from Amazon. Until they change something, everyone should take their business elsewhere. This is pathetic.”

Helpful Report

Posted 7 years ago

“I went to the Norwich Branch and ordered Items on 9th January and was told it would be delivered on 23rd January - I then got a txt message to say delivery postponed to 7th February - I called to chase the delivery on 7th to be told it was still on route with parcel Force - I called again on 8th Feb to be told still on route with parcel force and they cant rack it !!! I have called numerous times now to be told it is still with parcel force and they dont know when it will be delivered (I think this is the only company in the world that leaves packages with parcel force that can not be tracked!!!) - if I want my money back it will take 10- working days for refund and the customer service is extremely poor ! there is no management to speak to and apparently the 'call team' cant help at all - I will NEVER use IKea again its shocking”

Helpful Report

Posted 7 years ago

“Ordered a sofa and love seat online on a Thursday Got an email it would be delivered on Saturday between 5 and 1 pm. Got a call from transport company at 4:30 on Saturday and was told it would arrive at 10 pm cause they we're busy. Called transport company at 6:30 pm to comfirm a 10 pm delivery was told truck would be at my place at 7 Pm. It is now 8:30 pm guess I'll be waiting till 10. My whole day was ruined waiting for this delivery. Well Leon's here I come. Guess you get what you pay for. IKEA customer service very. Not the greats. They don't care.”

Helpful Report

Posted 7 years ago

“Everyone has a bad experience and so have i.Paid for a delivery got someone else's delivery yes at the right time but someone else's.Second delivery came at about 5 p.m. many hours later I still don't know if it's all correct. Useless customer service the company is a joke”

Helpful Report

Posted 7 years ago

“My friend and I went to Ikea near Walthamstow the area is clean and the showroom is fantastic.I have known IKEA since 1995 as there is IKEA in Kuwait where I used to work I was dissapointed when I approached a man how to order and deliver.He told me to pay first. The long que is unbelievable. At the till the lady cashier said to go to the 12 section and from there we can order and pay at the same time.The lady from that section told us we need to go downd wait to the que At this point my leg is painful going up and down the stairs. The staff does not now the process how to handle costumer We just need to order pay and deliver to our house With great disappointment and frustration we went home empty handed I am pretty sure this not the legacy of IKEA founder Will I go back to IKEA never mind Valentino Fernando”

Helpful Report

Posted 7 years ago

“I wish I could give a zero star review. Our order was delayed 3 times from original delivery date (1.5 weeks)... finally, we had to go PICK UP our order after paying $350 in delivery fees. When we picked up, the order was missing 2 items. When I asked for a refund on delivery, they denied the refund. I spent over 3 hours on hold with their customer service line and NEVER received a pick up. My only way of communication was thru Facebook page and requested someone call me and was denied the request as well as my delivery refund. I am so disappointed in Ikea and have lost every ounce of respect I had from the company. We will take ALL of our business elsewhere from here on out and I would suggest everyone else do the same, especially if you need items shipped. HORRIBLE!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a bedroom closet last week of January, waited more than a week for delivery only to find out that they gave us wrong boxes of the items, hence we could not aI orderedssemble it. So I called Ikea customer service, and its the worst customer service I ever encountered. Not even one word of sorry or any apology coming from that ladys mouth. Didnt even offer anything to compromise at least and make my situation a little bit better. Instead she told me if I will return it early to any Ikea store I will be charged for it for the store taking the item back. and If I would want them to give me the right items, I have to wait another ten days, and wait for ten days too, to get the old boxes from us. it is not convenient in my part since we have a small apartment and the three big boxes are nowhere to keep it somewhere out of sight, considering I have two toddlers running around. Plus now, all our wardrobe is out , since I got rid of the old cabinet to make room for the supposedly working closet today... so our place is such in a big mess... I would understand that lady because its not her fault anyway, but as a customer representative you are obliged to make amends on the customers part, I used to work in a hospitality industry for many years, and I know what can a customer service representative can do. you just dont neglect the emotional and physical setback on the customer's part... what pisses me off is that lady is never, never apologetic at all. she is working in behalf of Ikea so its her responsibility to speak for them and say sorry at least! for the freakin' inconvenience they put us on!!! worst worst experience ever, never again will deal with this company... I hope ikea will read this and make necessary action for the hundreds complaints waiting for them... seriously!”

Helpful Report

Posted 7 years ago

“Ordered 22 bookcases for a new bookstore. They delivered 4 bookcases and 22 height extenders- which we can't use without the bookcases. When we finally reached a customer service person, they offered NO help except to send more bookcases in 2 weeks- after our bookstore opens. This delay will cost us $1000's but IKEA doesn't seem to care.”

Helpful Report

Posted 7 years ago

“They say you take the biggest risks when you are going down. After IKEA dressers and cupboards were found with a flaw that could kill (and killed!) infants, IKEA launched one of the biggest recalls in furniture history. The truth - they never paid out refund checks to the millions whose items were recalled! After spending 35 hours on the phone over 14 phone calls, and being promised the check for all my furniture that was recalled, after 5 months of harassment and constantly being lied to, I'm asking other customers in a similar boat to reach out - let's punish IKEA together. Already a few neighbors have joined hands.”

Helpful Report

Posted 7 years ago

“Horrible customer service via phone, I have ordered many items from Ikea but if you need to speak to someone you can expect 40+ minutes wait times. It is hard to believe such a major company has terrible phone support. Turn your products over to Amazon for internet delivery!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“I ordered a sofa in the Tampa store and was promised delivery the next day. The sofa did not arrive. I wasted all day waiting. Delivery at Ikea is suspect.”

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Posted 7 years ago

“IT WAS THE ABSOLUTE WORST EXPERIENCE, I have ever had purchasing furniture.”

Helpful Report

Posted 7 years ago

“I placed an online order on January 10th with the delivery date of January 16th. On the 16th only part of my order was delivered, but IKEA informed me that the entire order was delivered. Upon speaking with a representative I was told there was a "mix up" and my order was not completed even though the records showed otherwise. The representative could give me no explanation as to why the delivery was incomplete but that I would have to wait for a new delivery date for the 25th. In checking my delivery status online on the 23rd, I saw that my delivery had been changed for the 31st of January. I received no notification informing me of this change or that there was a delay. After spending over an hour on hold, I finally spoke to another representative who simply told me my only option was to wait for the new delivery. This is getting absolutely ridiculous. The fact that IKEA can't fix a simple delivery screw up within 24-48hrs is unacceptable. Being told that I would just have to wait for the problem to fix itself is horrible customer service. Further, when I asked if I could change the order from delivery to pick up, I was told this was not an option and received no reason as to why. Come on IKEA, you can do better.”

Helpful Report

Posted 7 years ago

“I ordered items online for delivery, they didn't turn up! I'd changed plans to ensure I was in and having received confirmation the items would be delivered on the specified date I assumed it was all ok. Nothing was sent on the delivery date, and when I contacted Ikea, they informed me that there had been a problem with stock. I had to cancel the order and they ordered the same items from a local store, promising delivery 3 days later. I stayed in to wait and received no notification that there was an issue. I then contacted then again and was informed the order had not been sent out. This company goes beyond incompetent, I will never purchase anything from them again.”

Helpful Report

Posted 7 years ago

Ikea is rated 1.5 based on 1,641 reviews