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Incredible Rugs and Decor Reviews

4.7 Rating 4,020 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,020 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Tom W
Verified Buyer
“Just unrolled my new rug and it is INCREDIBLE. It is exactly as pictured. The quality is excellent, there is no smell, and the colors are perfect. It looks like it was handmade. Like a beautiful needlepoint effect. Service was fast. Follow up to a question I had was answered immediately. Price was best on net. Absolutely wonderful company and rug. Many thanks!”
Helpful Report
Posted 7 years ago
Lesley S
Verified Buyer
“I don't think that I have ever experienced more helpful and knowledgeable service from any company, especially while working a purchase on line ! I had two additional issues that I was embarrassed to contact Steve and the other two wonderful women about. They made me feel very comfortable with answering my questions and giving me some helpful suggestions. I have to say it was a very successful transaction, or I should say transactions for me and my family. I would highly recommend Incredible Rugs and Decor to all my friends and family. Thank you all for every thing. Lesley E Sullivan”
Helpful Report
Posted 8 years ago
Bonnie W
Unverified Reviewer
“Incredible Rugs is the best shopping experience I have encountered. I was looking for a wool area rug to fit under my dining room table and also a small rug for our entryway. I was torn between two in particular. I spoke with Steve who was such a great help. I sent him pictures of my dining room table and chairs because there were many colors in the print of my chairs and did not know which rug would fit the bill. Steve helped me decide on the color of the rug and also coordinating with the color of our wood floors. He helped me chose the hand knotted Surya Gradience in the color Burgundy which would make the entire room standout. Not only was the rug of top quality it was also on sale which made it even more enticing! This rug was on another website where the price was cheaper. I sent Steve the verification of the price and website, not only did he match it he went above and beyond the price and gave even more off to honor store policy. What a company!! Steve is a very dedicated individual who truly went out of his way to help me in every way possible. He is one great employee for Incredible Rugs!!”
Helpful Report
Posted 8 years ago
Alexis K
Verified Buyer
“I ordered 2 rugs that came with free rug pads. Shopping for them was easy and enjoyable since there were great Presidents Day sales and helpful employees available to chat with when I had any questions. The rugs are beautiful, great quality, and definitely pieces that the whole apartment together. Shipment was quick and overall a great experience.”
Helpful Report
Posted 8 years ago
Sandra H
Verified Buyer
“This rug is everything I had hoped for, The colors are true to the pictures and the quality is outstanding for the price. In fact I was so satisified I ordered another one for my dining room. Delivery was exactly as promised. All in all no complaints. Execellent!”
Helpful Report
Posted 8 years ago
C S
Verified Buyer
“I’m not normally a fan of round rugs but I had a specific spot with a specific need. And this rug is absolutely perfect! I have a small 48” breakfast/craft/poker table and the 8’ rug beautifully made the nook an area. The 8’ rug provides plenty of rug area for the table and chairs, even when the chairs are pulled away from the table. And the colors are perfect for my decor.”
Helpful Report
(Boerne, TX) - Posted 8 months ago
Anonymous
Verified Buyer
“We got exactly the rug we wanted for 40% less than we could've purchased it from a local retailer. I was a bit apprehensive about making the purchase online but was pleasantly surprised by the experience. Communication was excellent. The rug was delivered three weeks earlier than expected, and sooner than the local businesses said was possible. I would absolutely buy from this business again.”
Helpful Report
(Boerne, TX) - Posted 9 months ago
Jess
Verified Reviewer
“Rug was delivered quickly and in perfect condition, exactly as expected- love it! Team was so nice too, generous when shipping needs changes, they covered the increased cost and make sure everything was smooth. Grateful and a fan, will order again soon!”
Incredible Rugs and Decor 5 star review on 16th September 2024
Helpful Report
Posted 9 months ago
"Steve B
Unverified Reviewer
“FANTASTIC! Love the rug! Great customer service! The communication throughout the process was great! From the thank you for making the purchase, to the updates throughout the delivery process were above expectations. Even the delivery company exceeded our expectations with frequent updates. I wish more companies would provide this great level of customer service. We will recommend Incredible Rugs to anyone looking for their rug and decorating needs.”
Helpful Report
Posted 10 months ago
"Whitney C
Unverified Reviewer
“When I expressed the need to move my shipment up to meet a deadline, the customer service department took care of it almost immediately - I made my deadline and the rug looks great!”
Helpful Report
Posted 11 months ago
"Patricia P
Unverified Reviewer
“I bought several of the larger rugs as well as the runner and the smaller rugs. All I can say is "Wow"! The colors are deep and rich. The carpets are so soft! I've always had only wool carpets, so I was a bit leary about a nonwool carpet. I have to tell you, I would rate the fibers of these rugs softer than wool, witout the shedding of wool. I did use an 1/2 inch felt pad underneath, and the combination feels like you are walking on a cloud! The rugs have a sturdy backing and the edges are nicely finished. The Customer Service at Incredible rugs is awesome! As I had 5 carpets in the order they called and asked if I wanted all of them shipped at once ( 2 had a 3-4 week wait list) or if I wanted them to ship what was in stock and wait for the others. Communication from Incredible Rugs was excellent! I would highly recommend these rugs & Incredible Rugs & Decor!”
Helpful Report
Posted 11 months ago
"Samantha N
Unverified Reviewer
“Lovely Product and Incredible Service! To begin, I neglected to put a gate code for delivery. This resulted in the rug needing to take a second pass the following day. I emailed the company to see if they could help. Immediate response and then followed up the next day to make sure the product arrived. The price was competitive and I expected a nice rug. The product exceeded my expectations in quality and overall appeal. The pictures on the website are true to the product delivered. I also thought the ability to "preview" the rug was a strong tool and it helped me to feel comfortable making the purchase. I would recommend this company.”
Helpful Report
Posted 1 year ago
"Julie"
Verified Reviewer
“Karastan rugs are beautiful and Incredible Rugs make your purchase so easy. They provide good communications so you know when your rug will arrive and they are packaged so perfectly. Shipment is fast. This is my 4th purchase and I highly recommend Incredible Rugs.”
Helpful Report
Posted 1 year ago
"BBomar"
Unverified Reviewer
“Found just what I was looking for and easy to order!”
Helpful Report
Posted 1 year ago
"Joan M
Verified Reviewer
“This is my 5th purchase from Incredible Rugs……another great rug + pads + quick service ! My go to site for anything rug!”
Helpful Report
Posted 1 year ago
"Cliff S
Unverified Reviewer
“They truly are Incredible rugs and people too! Recently I ordered an 8x10 rug for our family room along with a matching runner. It was made by Karastan which is a trustworthy brand in my view. The experience on the Incredible Rugs and Decor website is user friendly and I appreciate being able to use the feature where you can see the rug in your room! The runner wasn’t in stock but I ordered it anyway as it was due in late July. The 8 x10 Zephyr Amphora Black arrived in a couple days and amazingly the runner arrived a couple days after that! The runner must have run from the warehouse as it arrived almost a month before expected. I had a reason to speak with the home office as the prices of what I ordered were decreased a couple of days after my order and they treated me like I had ordered them that very day and credited my account accordingly. Their staff is very professional and truly understand great customer service and how to treat customers. I believe I spoke with Jennifer or Jessica who was terrific. My wife and I are very happy with our Karastan rug and runner and highly recommend Incredible Rugs and Decor and their owner Steve who is a hands on owner and e-mails customers with a thank you note too. I like to see these kinds of companies succeed!”
Helpful Report
Posted 1 year ago
Cindy
Verified Buyer
“I read reviews but don’t ever write them, however our whole experience was unbelievably satisfying so I just had to say something. Jennifer could not have been nicer or more helpful ~ she went out of her way to find a a rug/size that was on clearance & got it to us in in our needed limited amount of time ~ we are forever grateful. I felt like we were friends after all of our conversations back & forth & have told many that Incredible Rugs & Decor is THE PLACE to go when rug shopping. THANK YOU SO VERY VERY MUCH!!”
Helpful Report
Posted 1 year ago
"Joseph M
Verified Reviewer
“I am very impressed with the price and delivery with the rug I purchased from incredible rugs. The price was substantially lower than a local vendor and shipping time better than the local vendor. I would definitely refer friends to incredible rugs without question.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“So pleased with my rugs. The colors were just as beautiful as showed . Shipping was great.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I bought an 8'x10' Loloi rug from Incredible Rugs and Decor. The price was very competitive, the delivery was lightning fast, and the rug itself is beautiful. The colors are true to the website photos.”
Incredible Rugs and Decor 5 star review on 13th May 2024
Helpful Report
Posted 1 year ago
Incredible Rugs and Decor is rated 4.7 based on 4,020 reviews
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