Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 3,897 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,897 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my rug yet.”

Helpful Report

Posted 3 years ago

“I wish I could give 0 stars! the rug came with colors not included in the image or description. Even the tool is supposed to show the colors didn't mention three extra colors that are strongly present. If that wasn't enough; got lectured by the aggressive customer service rep on why my monitor is the problem and why I didn't ignore their description/samples of the rug colors, further investigate, and figure out that there were actually more "secret" colors in the rug. Now they want to charge me to send it back. Let's see if the manager calls me back before I escalate this even more. What a start to my day! Terrible!”

Helpful Report

Posted 3 years ago

Please keep our sample program in mind when color matching existing decor. Monitor settings, room lighting, rug orientation in the room can all have an affect on how colors are perceived. Sample swatches are an easy and quick solution. Thank you.

Posted 3 years ago

“Still haven't received my purchase.”

Helpful Report

Posted 3 years ago

We're sorry about the delay in shipping. UPS shows delivery is set for tomorrow. Please customer service if the sample does not arrive and we'll be happy to put a tracer on it and get a replacement shipped.

Posted 3 years ago

“I ordered a sample on 4/2/21. Today is 4/12/21. I still have not received the sample. Although, it only took Incredible Rugs two days to take the sample price out of my Visa card. We'll see when the sample really shows up.”

Helpful Report

Posted 3 years ago

“I still haven't received the rug I bought from your company. what is happening? give me the money back”

Helpful Report

Posted 3 years ago

“When I ordered ordered the rug it was out of stock so I waited weeks and after a long wait I canceled the order. You sent me a email you also canceled the order. Later you sent email saying the rug was on the way. I emailed you two more times. You sent it anyway. I had to pay 35 dollars and 10 dollars to Fed ex. To return. I am very unhappy with this and will not buy from you again. Thank you for your time. Jeanette Vaughn”

Helpful Report

Posted 3 years ago

“Very disappointed that I was assured my order was canceled in over 24 hours later I received a notice it’s being shipped and of course now I have to return it at my cost”

Helpful Report

Posted 3 years ago

“We’re supposed to be here yesterday. It is now 4:15 and still have not received”

Helpful Report

Posted 3 years ago

Fedex tracking shows all three items delivered at 4:51pm. Let us know if you need anything further.

Posted 3 years ago

“Do not buy from this store The rug was it what we were expecting when tried to return the operator said no problem we will send a discounted return label ! Thought that sounds odd . I asked what that meant and he said . U have to pay for shipping ! Then when I asked how much will be the shipping he said he doesn’t know and will be determined later Will never buy from again”

Helpful Report

Posted 3 years ago

Return shipping costs depend on several factors; package dimensions, weight, zip codes, etc. We have a simple return process and we send discounted return labels to save the customer as much as possible when returning an item. We also have a terrific sample program that allows you to test colors/textures in your home before ordering a large size.

Posted 3 years ago

“Poor delivery service”

Helpful Report

Posted 3 years ago

“Rug arrived quickly. Noticed they had a price match guarantee, so I assumed I was getting a good price. I didn't check elsewhere (MY BAD). I received the small area rug and it was definitely not a $70 rug. I was so disappointed. I looked and it was listed on walmart.com for $30, the exact rug! I asked for some kind of refund, and they said they couldn't since it had already been shipped. I could return it for a cost of $20. No winning here, just a big rip off. Bottom line, check prices elsewhere!”

Helpful Report

Posted 3 years ago

“Was sent incorrect color swatch..I paid for. No resolution after photo sent. No correction yet after weeks.”

Helpful Report

Posted 3 years ago

Hi Cathy, we confirmed with you that a free replacement is being sent. It is due to arrive to you this week. Thank you for your patience on this sample.

Posted 3 years ago

“My experience with your customer service regarding the status and delivery of my rug has not been very good. I have been given misleading information and it has been a very frustrated experience thus far. I hope I like the rug when it arrives.”

Helpful Report

Posted 3 years ago

“Customer service is terrible and if you have to return an item they charge you to send the item back. In our case it was $32. Buy from Amazon as their prices are way better. Incredible Rugs does price match but the instructions are so complicated you are just better off buying elsewhere. I would never buy from them again.”

Helpful Report

Posted 3 years ago

“Miserable experience. Do not believe their shipping claims. Over one month later we still do not have our complete order. We understand that issues happen, but we were forced to continually and constantly contact this business - never a proactive action taken. Instead of owning the issue - they simply blame the warehouse for "not answering emails".”

Helpful Report

Posted 3 years ago

Jeff, you will likely find our status update emails in your junk/spam folder. Your Poortere rug was a special order item that shipped directly from the Manufacturer in Belgium and getting updates from them takes more time than usual as they are overseas and short-staffed due to Covid. I'm happy to see that your rug was delivered and the rug pad is set for delivery this week by UPS. Enjoy!

Posted 3 years ago

“I ordered rug samples on November 27th, it is now December 26th, and not only have I not received my order, I have not received information that they have even shipped yet. I ordered rug samples, but will NOT be ordering a rug because of this kind of service. Will attempt to call and cancel order on Monday.”

Helpful Report

Posted 3 years ago

“This invoice did not reflect 15% discount code I entered so billing is in error. Please contact me to correct do Pay Pal does not invoice me for this incorrect amount. Thank you Chris Clements 4257332264”

Helpful Report

Posted 3 years ago

“Ordered rug before thanksgiving..still haven't received..called company, talked to lady said she would track it down and email me..but haven't heard a thing. Ordered rug nov. 6th, bank debited..really disappointed. You have my money but I have no rug.”

Helpful Report

Posted 3 years ago

Hi Carol, you chose to pre-order this item as our site was showing 'sold out'. We sent you an email update on Nov 9th with an estimated ship date. Today, we emailed Fedex shipment details showing a delivery date of Sunday. Thanks for your patience on this order. I think you will find it to be worth the short wait.

Posted 3 years ago

“Still havent received our rug after a month of delays”

Helpful Report

Posted 3 years ago

“Order was suppose to ship in 3-5 business days and it took 12 and multiple calls and emails to get order out of black hole.”

Helpful Report

Posted 3 years ago

Hi Stephen, thanks for your patience on this one. Your packaged rug turned out to be too large/heavy for fedex/ups ground so it took some extra time to ship by Motor Freight. Please watch for a call from the Carrier to schedule a delivery date and time. I'm sure you will find the rug to be worth the wait. Enjoy!

Posted 3 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,897 reviews