Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.71

4.7 Rating 3,892 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 3,892 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

Tell us how Incredible Rugs and Decor made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Incredible Rugs and Decor 5 star review on 8th April 2024

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection. Site and navigation is a little clunky. Good customer service proactively reaching out re order.”

Helpful Report

Posted 3 years ago

“This website has a large and varied selection of rugs, plus accessories like rug pads, both of which I am shopping for. I found it really easy to hone on what I wanted by entering numerous, flexible search criteria.”

Helpful Report

Posted 3 years ago

“Loved the ability to see how a rug would look in the room where I was planning to use it. Very helpful!”

Helpful Report

Posted 3 years ago

“I have never ordered with Incredible Rugs and Decor before, but the site was easy to use and the prices were good. I got an order confirmation right away, but it took almost a week to get a shipping confirmation. Hopefully the rug I ordered will get here soon.”

Helpful Report

Posted 3 years ago

Hi Jennifer, you ordered on Saturday, when our offices and warehouses are closed. We processed your order on Monday and it shipped on Wednesday. The tracking info we sent you shows an estimated delivery date of Friday. Please watch for their call to schedule the delivery. Thank you and enjoy!

Posted 3 years ago

“Arrived sooner than expected. Great color 👍 and quality for the $ that added the contrasting pop of color I needed for my room.”

Helpful Report

Posted 3 years ago

“The rug got here so fast and it looks really good! However, the guy that delivered it said he couldn’t come in to the house so we had to lug it in ourselves. Luckily, it wasn’t very heavy! I definitely understand why he couldn’t come in with COVID-19 still being a thing, just caught us by surprise.”

Helpful Report

Posted 3 years ago

“Beautiful rugs !!”

Helpful Report

Posted 3 years ago

“Very good experience”

Helpful Report

Posted 3 years ago

“Great Rug! Wasn't as excited as the first one I bought, but love it nonetheless! Hope everyone can buy a rug from this company!”

Helpful Report

Posted 3 years ago

“Love the rug, just took a long time to get it!”

Helpful Report

Posted 3 years ago

“Beautiful rug. Shipped safely. Communication/speed of shipping were less than perfect. (Could be Covid. Not sure.)”

Helpful Report

Posted 3 years ago

“Good and quick”

Helpful Report

Posted 3 years ago

“The shopping experience was very good; however, my rug was backordered, and it took about 4 months to receive it.”

Helpful Report

Posted 3 years ago

“The rug arrived ahead of time and we are extremely happy with it. We had to call twice on the rug pad. It is now in route. Customer service employees were very pleasant.”

Helpful Report

Posted 3 years ago

“You had a wonderful selection and great prices. I know how difficult it is to show accurate colors. One rug I received was perfect and colors were very close to photos. The other rug (a runner) was showed with what I thought were two different colors and the same pattern. I chose the darker color to match another rug which was in the room. The color was so light - nicely made and beautiful pattern, but did not work at all! I called to have it returned and pointed out the problem. I was told they would refund the shipping charge. I ordered something else! Good customer service.”

Helpful Report

Posted 3 years ago

“area rug is nice. pad is poor quality”

Helpful Report

Posted 3 years ago

Thanks for your feedback. The waffle pad you received was free with your order. We offer an upgrade discount should you prefer something thicker/heavier. Contact us for details any time.

Posted 3 years ago

“The only difficulty I had was when I would click on a rug to view, then go back, it would take me back to the first page instead of to the page I was on. That was a bit frustrating. Besides that, it was very good”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We'll have our techs check it out.

Posted 3 years ago

“quick delivery good communication with delivery man”

Helpful Report

Posted 4 years ago

“I normally buy only hand kotted persians, but when confronted with a color scheme in my family room that I could not coordinate with these, I decided to try other options. Most of the reds in persians are more maroon, and no browns to be had. Of course if I wanted a well used antique for a king's ransom it would be sort of salmon due to fading, but that is not what I need. I looked at the rugs on Mayfair and Overstock, but could not find anything I wanted short of 1000 $. Of course, if I had wanted to pay over 2000, I could have purchased a lovely hand knotted Kazak. However, I decided to work under $1000, and found this site. It had some really nice Karastan, but my final choice was based on colors, and the Nouristan brick color matched my fireplace exactly. It is an exceptional rug, with paisley and flowers, blue and cream and brick. And they had 20% off, which was wonderful. Anyway I was very scared to open it, since I had never purchased anything but persians, but when I did, I peeked at the colors, and am happy. And I am hard to please. Thought maybe it would come with a pad, but no such luck. I will buy one, mohawk, on amazon. I may beed to buy another smaller one, because while it said 8 x 11, it is only 10 foot, 4 inches long. But OMG the color matches and I can sleep tonight ! BTW, I am redoing my family room in antique 1900 mission oak, and this rug goes really well. Brick brown. Lovely. Can I say more? And delivery free and so fast I could not believe it ! I would recommend them it you are looking. The website lets you see the rug in your room, don't ask me how...”

Helpful Report

Posted 4 years ago

“Easy”

Helpful Report

Posted 4 years ago

Incredible Rugs and Decor is rated 4.7 based on 3,892 reviews