Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,020 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

4.7

Based on 4,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product. My rug is excellent a quality wool rug. It's still in the shedding period like all new wool rugs. But the colors stay brilliant and everyone who sees it compliments on how nice it looks.”

Helpful Report

Posted 4 years ago

“The delivery was very fast. Only Fedex messed up. According to them they did not deliver the rug on 8/9/2020, ( the promised day ) , b/c no One was at home. What??? We were home the whole day. They did not knock or ring the door bell. They delivered it today, again no notification. No knock on the door or ring on door bell. What is it with Fedex?? I do not have a crystal ball to see through the door. I was happy with your company. When I e-mailed you regarding this problem yesterday, Robert replied to me even it was Sunday. We appreciated it very much. Not so much with Fedex. For the poor performance by Fedex I can not give you the highest rating. Interestingly I expected the rug rolled up for the transport. It was in a big paper box, taped and retapped. Is that how you ship carpets? Just curious. The rug is Ok. It just be a while before it looses its folds from the transport. Thank you. Magdalena Clark”

Helpful Report

Posted 4 years ago

“Good selection. Site and navigation is a little clunky. Good customer service proactively reaching out re order.”

Helpful Report

Posted 4 years ago

“This website has a large and varied selection of rugs, plus accessories like rug pads, both of which I am shopping for. I found it really easy to hone on what I wanted by entering numerous, flexible search criteria.”

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Posted 4 years ago

“Loved the ability to see how a rug would look in the room where I was planning to use it. Very helpful!”

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Posted 4 years ago

“I have never ordered with Incredible Rugs and Decor before, but the site was easy to use and the prices were good. I got an order confirmation right away, but it took almost a week to get a shipping confirmation. Hopefully the rug I ordered will get here soon.”

Helpful Report

Posted 4 years ago

Hi Jennifer, you ordered on Saturday, when our offices and warehouses are closed. We processed your order on Monday and it shipped on Wednesday. The tracking info we sent you shows an estimated delivery date of Friday. Please watch for their call to schedule the delivery. Thank you and enjoy!

Posted 4 years ago

“Arrived sooner than expected. Great color 👍 and quality for the $ that added the contrasting pop of color I needed for my room.”

Helpful Report

Posted 5 years ago

“The rug got here so fast and it looks really good! However, the guy that delivered it said he couldn’t come in to the house so we had to lug it in ourselves. Luckily, it wasn’t very heavy! I definitely understand why he couldn’t come in with COVID-19 still being a thing, just caught us by surprise.”

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Posted 5 years ago

“Beautiful rugs !!”

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Posted 5 years ago

“Very good experience”

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Posted 5 years ago

“Great Rug! Wasn't as excited as the first one I bought, but love it nonetheless! Hope everyone can buy a rug from this company!”

Incredible Rugs and Decor 4 star review on 14th June 2020

Helpful Report

Posted 5 years ago

“Love the rug, just took a long time to get it!”

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Posted 5 years ago

“Beautiful rug. Shipped safely. Communication/speed of shipping were less than perfect. (Could be Covid. Not sure.)”

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Posted 5 years ago

“Good and quick”

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Posted 5 years ago

“The shopping experience was very good; however, my rug was backordered, and it took about 4 months to receive it.”

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Posted 5 years ago

“The rug arrived ahead of time and we are extremely happy with it. We had to call twice on the rug pad. It is now in route. Customer service employees were very pleasant.”

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Posted 5 years ago

“You had a wonderful selection and great prices. I know how difficult it is to show accurate colors. One rug I received was perfect and colors were very close to photos. The other rug (a runner) was showed with what I thought were two different colors and the same pattern. I chose the darker color to match another rug which was in the room. The color was so light - nicely made and beautiful pattern, but did not work at all! I called to have it returned and pointed out the problem. I was told they would refund the shipping charge. I ordered something else! Good customer service.”

Helpful Report

Posted 5 years ago

“area rug is nice. pad is poor quality”

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Posted 5 years ago

Thanks for your feedback. The waffle pad you received was free with your order. We offer an upgrade discount should you prefer something thicker/heavier. Contact us for details any time.

Posted 5 years ago

“The only difficulty I had was when I would click on a rug to view, then go back, it would take me back to the first page instead of to the page I was on. That was a bit frustrating. Besides that, it was very good”

Helpful Report

Posted 5 years ago

Thanks for your feedback. We'll have our techs check it out.

Posted 5 years ago

“quick delivery good communication with delivery man”

Helpful Report

Posted 5 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,020 reviews