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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Jayne D
Verified Reviewer
“Great company. Love my rug!!”
Incredible Rugs and Decor 5 star review on 26th October 2020
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I received the area rug today. It is so well packed that it’ll take some time to unravel. When I have it down and in place, I will update this review. But all-in-all, Incredible Rugs and Decor were patient, kind and a pleasure to make the deal with! UPDATE: Rug is unpacked and looks quite nice.”
Helpful Report
Posted 5 years ago
Hi Janice, Most likely Fedex delivered to your neighbor, in error. We've got a tracer in place so we can get this corrected ASAP.
Posted 5 years ago
Judith P
Verified Buyer
“I love the picture of the rug and anxious to receive the sample so I can make sure it is the right one and I think it will be. It is the best way to order online and so easy to do Thank you!!! Judith”
Helpful Report
Posted 5 years ago
Wanda G
Verified Buyer
“The product showed that it was available- but once ordered received email stating product in back order. Product is of great quality!!”
Helpful Report
Posted 5 years ago
Sam A
Verified Buyer
“The Rug has arrived prior to shipping date, Also arrived in excellent packaging shopping. The rug quality and looks Much better than our expectations.”
Helpful Report
Posted 5 years ago
Nancy W
Verified Buyer
“Superb customer service”
Helpful Report
Posted 5 years ago
Pamela G
Verified Buyer
“Easy, easy. My rug is SO gorgeous! Happy with the product and the price. Also, very quick delivery.”
Helpful Report
Posted 5 years ago
Tina
Unverified Reviewer
“Luxurious”
Helpful Report
Posted 5 years ago
Karen S
Verified Buyer
“Love the rug and price. Quick shipping.”
Helpful Report
Posted 5 years ago
Syd A
Verified Buyer
“Found the site to be easy to use with all the info you need to make the right product choice.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Their web site was easy to use. Once the order was given and nice followup letter was received from the company. I'm looking forward to receiving my new rug.”
Helpful Report
Posted 5 years ago
Nancy D
Verified Buyer
“Good website with ability to sort. I would like to have better options for colors.”
Helpful Report
Posted 5 years ago
Lindy A
Verified Buyer
“A wonderful site to do business. They have a great selection of rugs and the prices are excellent. They have some rugs that are not available at other rug sites. The day after I placed the order I received an email from the owner thanking me for ordering.”
Helpful Report
Posted 5 years ago
Dan K
Verified Buyer
“'quality was great. Ordering was simple, great tools! Shipment came on-time”
Helpful Report
Posted 5 years ago
Gloria Q
Verified Buyer
“Very user-friendly for narrowing my search for an area rug -- lots of filters, well beyond basics like size, color, etc. My only frustration with this and all rug sites -- even manufacturer's (in my case, Karastan) is that they don't show photos of ALL sizes available for a particular style, labeled so it is clear what each specific size will look like. This is a problem because, as the sites themselves note, patterns and proportions can differ. The "featured shot" shown for the rug I got (Spice Market Tigris) must be of the 5x8 rug -- moderate border, relatively big field. The rug I got, the 8x11, has a wide border and relatively smaller field. Had all sizes been shown and LABELED (sometimes there are several different photos, but one is left to guess what size each is), it would have been easy to see what I was getting. I'd hoped to get what looked like the featured shot. I didn't. Not disappointed enough to return it, but disappointed.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“My rug had a posted wait of 2-3 weeks, so after a month of waiting, I contacted IRD about my order only to find out that it would not arrive for 2-3 additional MONTHS. And IRD has still not updated info on their site so when others order the rug, they have no idea that IRD has no intention of fulfilling that order anytime soon. Disappointing that IRD is not truthful.”
Helpful Report
Posted 5 years ago
We're sorry about the production delays on the Zephyr rug. Karastan provides the ship dates to their Dealers electronically and our site will reflect their updated ship times, automatically. (It is not a manual process) Of course, you are welcome to change or cancel your order if you do not want to wait any longer. Otherwise, your rug will ship as soon as Karastan has inventory available and we'll email you updates as new info becomes available. Thank you.
Posted 5 years ago
Lynda T
Verified Buyer
“Easy to navigate and search. Delivery seems to be pretty quick as well. I like the updates so I can follow progress.”
Helpful Report
Posted 5 years ago
Karen S
Verified Buyer
“I had a good experience with Incredible Rugs. Ordering was easy and shipping was fast. Of course, I only purchased a 2 by 3 ft rug, but it went well, and I would imagine larger rugs would arrive in similar condition. Happy with my purchase.”
Helpful Report
Posted 5 years ago
Gaie S
Verified Buyer
“Customer service reps are quick, know inventory, quick process”
Helpful Report
Posted 5 years ago
THOMAS W
Verified Buyer
“Very good experience. Updated at every step of purchase and shipping.”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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