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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Judy
Verified Reviewer
“Great product and prompt delivery. Product is always perfect when unwrapped!”
Helpful Report
Posted 4 years ago
Alice P
Unverified Reviewer
“I've ordered 4 rugs from here in the last year. I had to cancel one order and it was no problem. The customer service overall is great and the quality of the rugs is fantastic too. I've ordered mostly loloi rugs from various collections. They have frequent sales/specials, which helps a lot!”
Helpful Report
Posted 4 years ago
Judith C
Verified Buyer
“No problems. Order was processed quickly and delivered as promised. Rugs were not in stock which I knew at the time....expected delivery time stated was close to perfect. Would not hesitate to order again from Incredible Rugs and Decor.”
Helpful Report
Posted 4 years ago
Jim G
Verified Buyer
“Colors are a little darker than photo but very happy with color and quality. Very nice rug.”
Helpful Report
Posted 4 years ago
Page P
Verified Buyer
“Great website. Filters by color, style, and size. Better selection than other sites for the 9x9 square rug I needed.”
Helpful Report
Posted 4 years ago
Gary R
Unverified Reviewer
“Working with Noah has been a pleasure.He is knowledgeable,professional,and personable as well.In these times,that combination is rare.I spent extensive time finding this rug and comparing cost and service.We are expecting the rug in 2 to 3 weeks and I expect to feel pleased with the rug when it arrives.”
Helpful Report
Posted 4 years ago
Michael F
Verified Buyer
“Quick and easy; easy to sort by style and color.”
Helpful Report
Posted 4 years ago
Karen
Verified Reviewer
“Perfect service quality and delivery! Awesome rugs at a reduced price - same rug and way less than Wayfair! Also what was out of stock at other sites I was able to get in less than a week here! Coordinating decor is also cool!”
Helpful Report
Posted 4 years ago
Marianne L
Verified Buyer
“Great price, prompt delivery!”
Helpful Report
Posted 4 years ago
Judith W
Verified Buyer
“Love the rug. It’s so beautiful. Couldn’t be happier with our choice.”
Helpful Report
Posted 4 years ago
David N
Verified Buyer
“We purchased two rugs from RUGS USA and they were shipped out in two days. We purchased an identical rug from your firm, a day later, to match the other two based on the lower price you offered. Two weeks later we finally received notice today that the rug has shipped. The rug was in stock and even after calling in twice to find out the status of the shipment, it wasn't until two days ago that we received any definitive status on the order. Your competitors are providing better customer service than you!”
Helpful Report
Posted 4 years ago
We're glad to know our pricing is competitive and I'm sorry about the delay in shipping, David. All Surya rugs ship from the same Surya warehouse in Georgia, which had been short-staffed for a few days due to Covid. The issue has been resolved and shipping times are back to 1-2 business days. We appreciate you hanging in there.
Posted 4 years ago
Kelly J
Verified Buyer
“Easy to order and great communication on shipping status!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very happy with my experience - website was user friendly and customer service was responsive.”
Helpful Report
Posted 4 years ago
Shirley G
Verified Buyer
“Good selection of rugs. Descriptions are thorough.”
Helpful Report
Posted 4 years ago
Penny
Unverified Reviewer
“Cute and colorful rugs”
Helpful Report
Posted 4 years ago
JOHN L
Verified Buyer
“Site was organized an easy to iuse”
Helpful Report
Posted 4 years ago
Heidi Q
Verified Buyer
“The rugs are exactly as I had hoped! The quality is excellent and they look beautiful in our home. The ordering process was easy and delivery updates were helpful! I would not hesitate to buy from Rugs and Decor again! Thank you!”
Helpful Report
Posted 4 years ago
Rebecca H
Verified Buyer
“My rug is gorgeous and the follow up each step of the way was impressive. Thank you”
Helpful Report
Posted 4 years ago
Geri S
Verified Buyer
“Easy ordering and beautiful rug. Delivery was fast.”
Helpful Report
Posted 4 years ago
CAROLINE E
Verified Buyer
“Needed to reach out to customer service and they were so helpful and answered my questions very quickly! Amazing shopping experience and will definitely order again. I felt like my business was valued and I wasn’t just a random order number. Extremely happy!!!”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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