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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Unverified Reviewer
“I love my rug! It's so thick and cozy feeling as you enter our home. Love the quality and color.”
Helpful Report
Posted 4 years ago
Lea T
Verified Buyer
“I had a wonderful experience. Everyone was so helpful when I picked a rug that was on back order and then changed my mind! I was able to easily switch my order with no hassle and customer service responded extremely fast and was supportive. Then, I received the rug I wanted early and it is beautiful. I was given great tips for care of my rug and I absolutely love it. Will definitely shop here again!!”
Helpful Report
Posted 4 years ago
Wendy W
Verified Buyer
“Easy website to use! Easy ordering and great updates from company about shipping and arrival!”
Helpful Report
Posted 4 years ago
Anna S
Verified Buyer
“I had a picture and idea of what I wanted. I pulled a genie out of a bottle!! The exact thing I was looking for, complete perfection.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great to be able to reach a customer service representative easily through chat when you have questions. Prompt in responding which is appreciated. Site is also easy to navigate.”
Helpful Report
Posted 4 years ago
Susan S
Verified Buyer
“I had a specific rug manufacturer that I was looking for and Incredible Rugs and Decor carried their rugs. I have 16 yr old rugs from this manufacturer and they are still in great shape.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Nice experience ordering. However the use of the Route app to track a Fed Exp shipment is really annoying and an unnecessary expense. This feature lowered my rating. BewRe”
Helpful Report
Posted 4 years ago
Vicki L
Verified Buyer
“Highly recommend. Responsive staff and fast service! Following months of on-line shopping, Best available price.”
Helpful Report
Posted 4 years ago
Patricia C
Verified Buyer
“Very easy to use website. Product shipped quickly. Still waiting to get it in the next couple of days.”
Helpful Report
Posted 4 years ago
Nora F
Verified Buyer
“I LOVED the ability to see the actual rug in the room! That was extremely helpful and sealed the deal with buying from you! What a great idea!”
Helpful Report
Posted 4 years ago
MW J
Verified Buyer
“Steph kept me informed the entire time of the process. Responded quickly to all questions I had.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Matt was very helpful. Gave me pros and cons of each of the rugs I was considering!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“So far, so good! Matt was patient with all my questions and most helpful and efficient!”
Helpful Report
Posted 4 years ago
Dennis B
Verified Buyer
“We had a problem with shedding from a Karastan rug purchased from Incredible Rugs and Decor. The customer service representative was very helpful and patient dealing with our problem. Ultimately it was decided that the rug would be replaced with a new rug at no added cost. Very satisfied!”
Helpful Report
Posted 4 years ago
Gwen P
Verified Buyer
“A very easy process, I received a confirmation and “thank you” for my order, and have received status updates. To date, my experience has been very favorable!”
Helpful Report
Posted 4 years ago
Marcy S
Unverified Reviewer
“I cannot rave enough about Incredible Rugs. The rug is gorgeous, and the process was flawless. Thank you so much!”
Incredible Rugs and Decor 5 star review on 2nd March 2021
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Very happy!”
Helpful Report
Posted 4 years ago
Carl P
Verified Buyer
“Did a good job and matched our rugs”
Helpful Report
Posted 4 years ago
Pat V
Verified Reviewer
“I have had a very wonderful experience with Incredible Rugs.. any time I have reached out for assistance, I have received a timely response! Additionally, delivery was well within the stated time frame. That is what customer service is all about! The area rug we purchased is absolutely gorgeous, and well made! We look forward to putting it in place as soon as the rug pad arrives! Regards, Pat V”
Helpful Report
Posted 4 years ago
Cathie L
Verified Buyer
“Large variety of rugs, site was easy to navigate. Shipping updates were timely.”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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