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Incredible Rugs and Decor Reviews

4.7 Rating 4,048 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
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Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Barbara N
Verified Buyer
“Great experience and great product! I can’t say enough good things about this company. I couldn’t believe how easy they made the process. The rug was all I had hoped for. The colors were perfect. The rug was very well made. I love my rug. I would definitely order from this company again.”
Helpful Report
Posted 3 years ago
"Alison E
Unverified Reviewer
“Always and incredible experience. I've purchased several rugs always with fantastic service. The ability to try a returnable sample makes buying a rug easy. Also love the visualizer tool to help screen rugs before ordering. Staff is on top of shipping and returns and very helpful in the process. Love the rugs I've purchased.”
Helpful Report
Posted 8 hours ago
"Judith"
Unverified Reviewer
“This is my 4th rug from Incredible Rugs and Decor. All four rugs are from the Ancient Boundaries collections. Absolutely love them. Beautifully made and so love the many designs and colors to choose from. Definitely check these collections out .. you will not be disappointed. The customer service and care .. the absolute best. They are always willing to help. Thank you! I needed a small 2x3 for my newly renovated primary bath .. the water closet. Love it for my shower is in a beautiful safe green tile!”
Helpful Report
Posted 4 weeks ago
"Beck H
Verified Reviewer
“Emily is great too work with. Knows the product details, helps with selection, and the. company recognizes Veterans. I can't wait to see these rugs in our new home. Thanks”
Helpful Report
Posted 1 month ago
"Janet K
Unverified Reviewer
“So happy to find “older”styles of Karastan rugs….not easy to find.. it is replacing another Karastan runner that I’ve had for 30 years. I like that it’s all wool. I unrolled it..it’s beautiful..won’t be using until small construction project done.”
Helpful Report
Posted 2 months ago
"Ricky"
Unverified Reviewer
“Everything was perfect. The rug is great and the price/ delivery process was amazing.”
Helpful Report
Posted 2 months ago
"Dina"
Verified Reviewer
“I purchased an expensive area rug as well as a rug pad that was suggested to fit under it. After placing both on the floor, I realized the rug pad was not necessary. I contacted the office immediately asking to return the rug pad. I absolutely LOVE the rug but did not want to pay $369 for a rug pad that won't work for me. I was told that the rug pad is not returnable because I opened the original package. I was told by the customer service rep that he would follow up with a supervisor to see if they could work something out. He never followed-up. This business is great ONLY if you don't need to return anything. In today's world where we purchase items online, I find the customer service to be incredibly poor .”
Helpful Report
Posted 2 months ago
"Jill"
Verified Reviewer
“I don’t remember how I found Incredible rugs but I am grateful I did. Their selection is extensive and of the best quality at the best price. I first searched by color. I ordered 5 that I thought would work. Only the Feizy Rylan multi worked. It is beautiful! I, like many others have painted our walls in the lovely taupe or cafe latte. This rug compliments the walls. The colors run deep and strong without that washed out look…shabby chic, I believe, which is so popular. The wool pile is thick and soft on a heavy backing. The rug flattened virtually overnight. Wool rugs shed initially so I have vacuumed about 6 “puppies” so far, but I love to vacuum anyway. I went back to their website where I could search for “more like this one” and discovered Feizy had several patterns in the same colors. I ordered another pattern to match right away. Customer Service is outstanding and worked with me to find the best way to return the rugs I didn’t like. Email communications kept me informed on my rugs’ location and delivery times. Shipping was fast. I simply cannot be happier with Feizy and Incredible rugs. I am finishing the basement now so will be back for more rugs after the wood floors are in.”
Helpful Report
Posted 3 months ago
"Kathleen S
Unverified Reviewer
“Thank you for making my purchase so personal. I love my Karastan Spice Market Petra; it is more beautiful than the pictures, what a great surprise.”
Helpful Report
Posted 3 months ago
"Patricia C
Unverified Reviewer
“Great rug and great service! Rug looks fantastic. Customer service at the company was amazing. Would definitely buy from them again!”
Helpful Report
Posted 3 months ago
"Jordan B
Unverified Reviewer
“The rugs I purchased are exactly what I wanted. The staff was very helpful and delivered the rugs in perfect condition.”
Helpful Report
Posted 3 months ago
"Carm M
Unverified Reviewer
“Customer service and shipping very good. Quality of the ivabliss Emma EMM-2300 Area Rug. Not great. It looks beatiful and it's think a cozy but... it sheds like crazy. I keep finding hair on our pants when we sit on the rug, balls of hair when I vaccum, it feels like we have a pet.. (which we don't) so, not happy about how much it sheds. It's the only negative, but I big one for me.”
Helpful Report
Posted 5 months ago
"Kate G
Unverified Reviewer
“We've dealt with this company a few times. The products are great and they have always been professional, delivered the rugs quickly and had great prices. Great to deal with.”
Helpful Report
Posted 5 months ago
""
Unverified Reviewer
“My husband and I needed to order four rugs for a new apartment in a retirement community. We received quick and accurate shipping and good support on the phone when we needed to change the shipping address for a couple of the rugs. Would definitely recommend this operation.”
Helpful Report
Posted 5 months ago
"Julie G
Unverified Reviewer
“They Had Me at Hello! This was my first time ordering at Incredible Rugs and Decor and it definitely won’t be the last. The rug I ordered was perfect for our room. But almost even more impressive was the customer service, excellent communication and in our case, fast delivery. This is a company you can trust!”
Helpful Report
Posted 5 months ago
"Marti V
Verified Reviewer
“Such a smooth transaction. I was pleased with: 1) the way this company took care of my order 2) the prompt delivery 3) the rug itself 4) assistance in finding their recommended vacuum for my hand-knotted wool area rug. (They sell the SoniClean upright that’s supposed to be just right for the rug.) Best of all, a real person answered the phone when I called!”
Helpful Report
Posted 5 months ago
""
Unverified Reviewer
“Steve was courteous, knew about every aspect of my order and his product, and he was extremely pleasant to deal with.”
Helpful Report
Posted 5 months ago
"Eva C
Verified Reviewer
“Outstanding company! I give this company my highest recommendation! I placed an order and they very quickly notified me to let me know it was back ordered and gave me the option of cancellation but I agreed to wait. It arrived early than expected and it is perfect! Excellent customer service and I will definitely do business with them again!”
Helpful Report
Posted 5 months ago
"Barbara"
Unverified Reviewer
“Always easy ordering and great service. Thanks you.”
Helpful Report
Posted 5 months ago
"Nb"
Verified Reviewer
“Incredible rugs is great. I will not order another surya rug. My 4x6 is beautiful. The 2x3 i got to match doesn’t match and is crooked, also dirty/soiled and looks like wet dish rag. Clearly Surya has quality control issues.”
Helpful Report
Posted 5 months ago
"Robert M
Unverified Reviewer
“The communications, service, and quality have all been exceptional. Thank you very much.”
Helpful Report
Posted 5 months ago
Incredible Rugs and Decor is rated 4.7 based on 4,048 reviews
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