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Internet Reptile Reviews

4.8 Rating 11,836 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 28th February 2024

Internet Reptile 5 star review on 24th February 2024

Internet Reptile 5 star review on 1st January 2024

Hollie De La Huliniere

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Expensive. Only 10 mice for £30 with delivery. Note on the door says leave in the porch. We were in but just missed it. Courier failed to deliver. Let mice defrost then redelivered so mice not usable.”

Posted 2 years ago

“Had to email customer services 7 days after placing order as not received and it was still marked as pending although money had been taken from my account. Was told the order was forgotten about and would be dispatched that day. Finally received 11 days after placing the order. Very poor deliver times considering you charge for delivery!”

Posted 2 years ago

“Not very good at all. Not recommended. Don' t think worth buying. Hard to assemble. Screws not fit well and the holes on the frame are stuck by plastic. It is also a bit broken. Had to buy a new one for my chalemeons... The website might be good, but the product is not recommended. I forget how long the delivery takes but it might be about 5 days? I am not quite sure about this.”

Posted 2 years ago

“Good quality chicks, but it took over a week to deliver and when emailed about it not much help. Then when it was dispatched 8 days later had an email to say it has all been resolved, when really it hadn't as paid £10 for delivery and only dispatched 8 DAYS later :( wouldnt purchase here again unless I have a big supply as you don't know when they will turn up.”

Posted 2 years ago

“Poor. Received broken snake house. Items weren't protected in box. Took photos and messaged them straight away. They acknowledged but now heard nothing. Won't use snake house as will risk injury”

Posted 2 years ago

“Great fast and effecient service”

Posted 2 years ago

“My first time ordering frozen food from IR, but unfortunately on the first purchase. Was left with the courier for a week! Then the second time I tried to get items re-sent! But although IR staff member was helpful the courier was apparently once again to blame? As I never got my frozen food a second time! Third time I spoke with staff about the matter, I decided to get a refund. Just bad luck! But a sliver lining - I've now found a reliable, local, quality supplier!”

Posted 2 years ago

“Bought from here for the first time. Unfortunately there was an issue with the courier, not Internet Reptiles fault but resulted in our frozen order sitting at a neighbours house overnight (despite there bring someone at home all day waiting for the order)! Courier assured neighbour we would get an email to say where it was as she was going out to work but the email never arrived. Majority of the order was defrosted when we got it and we had to refreeze. Now we are battling with defrosting and separating them and are having to waste more than we can use! Bad first experience which has put me off using them in future.”

Posted 2 years ago

“Very slow postage. If you want something in a hurry don't bother ordering from here”

Posted 2 years ago

“Took to long to dispatch tools over a week from Placing order Live feed ok bit a lot had died Will not use again”

Posted 2 years ago

“Paid for next day delivery, it arrived 3 days later. But I was still charged for next day delivery. Other than that brilliant quality bugs, our dragon was very happy 😊”

Posted 2 years ago

“The product was great however I paid for next day delivery which was about £6 and I had to wait 3 days for it arriving”

Posted 2 years ago

“Bought a micro climate evo thermostats from them, it isn't working instead of saying send it back I have to contact the manufacturer. I wont be shopping here again”

Posted 2 years ago

“Delivery took way too long.”

Posted 3 years ago

“Half the bugs were dead sadly”

Posted 3 years ago

“I am not happy with the service I have received at all Paid extra for fast delivery and part of my order 5 days later still not come”

Posted 3 years ago

“I'm disappointed with service. Ordered an item which to me clearly looks the wrong size, asked for advice but just received returns information back which doesn't help at all. The rest of the order is fine though and was dispatched quite quickly.”

Posted 3 years ago

“Took to long to deliver”

Posted 3 years ago

“Ordered my item,it dod not arrive on the stated delivery date. Enquired as to why to be told issues with stock item had not yet been dispatched. Very poor service and very poor customer service experience”

Posted 3 years ago

“The beasties died within a few days. We have a tank just for them with cucumber etc for them and get left in a heated area. Our reptile has done without food for a few days and had to order more from somewhere else.”

Posted 3 years ago

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Internet Reptile is rated 4.8 based on 11,836 reviews