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Internet Reptile Reviews

4.8 Rating 11,836 Reviews

95 %

of reviewers recommend Internet Reptile

Company Reviews

Product Reviews

4.8

Based on 11,836 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Reptile:

Internet Reptile is a market leading reptile company supplying everything for reptiles and exotic pets. With industry leading prices, unrivalled customer service and a dedicated team of expert breeders and keepers available to visit in store 7 days a week; look no further for your latest purchase to treat your pet or even choose a new pet.

Visit Website

Phone:

0115 8377877

Email:

support@internetreptile.com

Location:

10 Quayside Court,
Road 2, Colwick,
Nottingham
Nottinghamshire
NG4 2SR

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Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 13th April 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 8th March 2024

Internet Reptile 5 star review on 28th February 2024

Internet Reptile 5 star review on 24th February 2024

Internet Reptile 5 star review on 1st January 2024

Hollie De La Huliniere

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some Dubai roaches and 1000 calciworms. The Dubai roaches were absolutely fine. There definitely are not 1000 calciworms in that order however.”

Posted 1 year ago

“As usual great service, unfortunately on this occasion almost 1/2 the crickets were dead on arrival. This is unusual as normally they arrive in good health.”

Posted 1 year ago

“The delivery was in good time but the bugs were not the best I have had as a lot dead or nearly dead.”

Posted 1 year ago

“Bulb arrived but was slung over the fence by Royal Mail. Luckily it’s still works but extremely annoyed”

Posted 1 year ago

“Good quality product but extremely slow shipping time”

Posted 1 year ago

“Easy to use site. Vast selection of items at competitive prices. Speedy delivery in secure packing. However, my order of 12 tins of Brambles Meaty Hedgehog food arrived with 11 tins badly dented. I gave half to my sister in law so they would get used up quicker. I would order again as I assume this was a one-off.”

Posted 2 years ago

“Used to be great. Standards have slipped recently. Placed a order on a Sunday with the website saying guaranteed delivery by Wednesday if opted for express delivery, which I did. Delivery arrived on the Friday, and was incomplete, despite the dispatched email stating it had all been sent out. When I emailed they said that not all items are sent out together. (Which I found odd as the dispatch email stated it had all been sent out) waited until Monday as still hadn't arrived so emailed again, to be told that the item has been sent out again. No apology. Its now Tuesday and I am still waiting on my last item. The live insects are also no up to the standard they used to be!”

Posted 2 years ago

“Package that included frozen mice was delivered to the wrong address. Mice had defrosted by the time I had tracked down the parcels. Products were great but unfortunate delivery service.”

Posted 2 years ago

“I am disappointed with a lot of things. When ordered a whole viv set, it was all packaged together and loosely so the T5 light arrived broken in half. When contacted, no response, it's been 2 weeks now. I ordered mice, they arrived late but luckily still frozen as the package was ok, however, they are not of good quality, they reek. I brought next day delivery on some other items and they have not been even dispatched for over a week now. I wish I could have left a good review because the products are good but I am disappointed with the service.”

Posted 2 years ago

“Website and prices are good. The products are great too. But the delivery was awful. No time scale was given, no email to confirm delivery time and date. Parcel was left outside my front door in severe rain.”

Posted 2 years ago

“Good fast deivery”

Posted 2 years ago

“First order of live crickets arrived with the packaging damaged and therefore most of the crickets had escaped or died. Can only assume that it was damaged in transit but perhaps needs better packaging”

Posted 2 years ago

“Second time ordering from Internet Reptile - I own gerbils and they have a great range of natural material hides and tunnels as well as bedding. It is all great quality and arrives fine etc. This time, however, I ordered a coco cave which I assumed had multiple entry holes - this was depicted and other listings had just a single entry hole. I received a single entry hole one and messaged them about this. They replied that this was luck of the draw and the listing does in fact not relate to the number of entry holes at all. I was quite disappointed with that and feel this should be made clear in the listing!”

Posted 2 years ago

“Very fast Delivery”

Posted 2 years ago

“Didn’t tell me where my order was For colllection but otherwise fine”

Posted 2 years ago

“Items were dispatched and delivered very quickly for a great price! Customer services communication was good. Unfortunately the product I purchased was not fit for purpose (Herp Husk) but they couldn't do anything about it.”

Posted 2 years ago

“Been buying my T5 lighting with internet reptile for some years now and there's no problem in delivery to mainland. The only problem I have is they are not shipping in Northern Ireland so, I have to send it first to my sisters house in England so she can send the item to Northern Ireland. If my sister can send it, why can't Internet reptile..”

Posted 2 years ago

“I have been really happy with Internet Reptile, until this occasion. We order lots from them and over Xmas I ordered over £60 worth of goods, but forgot to pop in the discount code. I emailed straight away and got an email saying that due to the quick turnaround they could not change or cancel the order. When I checked the ordered was still being processed (2 days later), so as good will I am sure they could have done something. I have emailed and they seem to have got in a pickle with another issue I had over a delivery (which was not their fault) but ended up my live food going to the PO and I was not able to collect it. So I felt justified in saying in view of having lost £20 of live food they really could have cancelled my order and put on back on with the discount, or indeed given me a credit note, which is no more than the original discount code. I am disappointed that the emails have got hung up on the uncollected now dead food, rather than the discount code.”

Posted 2 years ago

“Food delivered was fine however post woman complained of sawdust coming out of packaging and in her bag. So improvements on packaging needed.”

Posted 2 years ago

“Im still waiting for my order to be delivered, i placed it on the 28th December. Can you please advise me what to do.”

Posted 2 years ago

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Internet Reptile is rated 4.8 based on 11,836 reviews