Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.48

4.5 Rating 9,933 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible people very repugnant repulsive”

Helpful Report

Posted 7 years ago

“I will NEVER use Interparcel again. Back up and customer service is non-existent. No interest in helping the customer or sorting issues. Any problem and everyone is to blame but themselves. Anyone reading this take heed - DO NOT USE INTERPARCEL and be warned, if there's a problem you're on your own.”

Helpful Report

Posted 7 years ago

“No communication around lost parcel. Customer Service "with the amount of traffic that goes through our network, it's obviously a risk" ??”

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Posted 7 years ago

“Spammers! Send you spam email asking for reviews! I wouldn't use!”

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Posted 7 years ago

“A parcel sent from the UK to Portugal was not delivered and Interparcel offered different and ridiculous explanations every time we contacted them to ask about the parcel. Either they are liars or completely incompetent, or both. No one tried to contact the sender or the receiver to solve the problem with the delivery and the parcel was sent back to the UK. completely ridiculous and awful service.”

Helpful Report

Posted 7 years ago

“" POOR STANDARDS " Parcel lost by INTERPARCEL , CUSTOMER paid insurance , still making customer jump through hoops to get paid for loss caused by NEGLIGENT ACTION BY INTERPARCEL. CUSTOMER SERVICE POOR , DELIVERY SERVICE OFFERED POOR, DELAY PAYMENT OF LOSSES UP TO 1 MONTH FOR NO VALID REASON . WANTS YOU TO WAIVER ANY LIABILITY TO INTERPARCEL EVEN THOUGH THEY ARE AT FAULT .... BREACH CONSUMER LAWS. Watch this company they do not offer a reasonable service and DO NOT HONOUR OR TAKE RESPONSIBILITY FOR THEIR NEGLIGENT ACTIONS . YOUR PARCELS ARE NOT SAFE WITH THIS GROUP BEWARE !!”

Helpful Report

Posted 7 years ago

“Booked in with Interparcel for Hermes to collect. Hermes didn't collect on the booked day and just requested a re-booking. Its then up to you to rebook a collection, and wait another day, and reprint the label. Strictly speaking, they could carry on for ever like that and not bother collecting your parcel at all, after you paid for the delivery! Poor customer service system, if they fail to collect (and that is bad enough in itself) they should automatically collect the next day I won't use them again, plenty others provide the same service”

Helpful Report

Posted 7 years ago

“Rubbish”

Helpful Report

Posted 7 years ago

“This is a organisation that’s lacks any service to paying customer, I paid for a 2 day delivery paid in good faith, took them 2 days to collect and 7 days to deliver, submitted 2complaints neither ever answered. They don’t care once you have paid avoid them.”

Helpful Report

Posted 7 years ago

“I sent 12 items in 10 days and all lost lost all my money £200 and no explanation what went wrong i think they were STOLEN”

Helpful Report

Posted 7 years ago

“Paid for a timed next day delivery, in fact the area was classed as a 2 day service. Interparcel will not refund the express portion of the shipping we paid. Awful customer service sadly.”

Helpful Report

Posted 7 years ago

Good Morning I am sorry that this arrived later than expected. Unfortunately the post code you sent to is classed as a 2 day area. We also do advise in our terms of use that certain areas in Scotland can take longer. Due to this we are unable to issue a refund on this occasion.

Posted 7 years ago

“I recently sent 2 flight-cases with this company and god I was wrong to do so. A flight-case is a box made to keep things safe while traveling so it's square (easy to stack), it has handles (easy to move) and mine wore also empty (easy to handle)!!!! After I received them I got an e-mail (and we're up to five now with threats from them to take me to court and come & collect their money) that I have to pay double the amount I paid for shipping because the parcels wore not in a cardboard box!? What? Seriously? Why? Why would you put a flight-case made specially for easy handling & traveling in a cardboard box? It's beyond me, but hey, it's their policy! I would give this company 0 stars and advice anyone to read carefully their policy ( I know, you don't always have the time right? If so don't use them!!!) before sending anything with them! Shameful tactics! 0 stars from me!”

Helpful Report

Posted 7 years ago

Good Morning Paul I am sorry for the issues that you have had with this order. If an item is not sufficiently packaged it can result in extra charges as it may not be able to go on the conveyor belts and will require extra handling. I am very sorry about this but this charge will need to be paid.

Posted 7 years ago

“I used this company to post a parcel to Italy with all the valid information. The items are for a disabled child. They did not post the parcel and keep asking for more money. This company is a fraud and there website is deceitful. Customer service is a disgrace. I never got my parcel back or refund. I will never recommend your company to anyone. If there is zero rate I will give than. This company should never be open.”

Helpful Report

Posted 7 years ago

I am sorry for the issues that you have had with this order. Unfortunately this was returned to us as the depot were having difficulties delivering. As we were not contacted in time the parcel is automatically returned to us and we are billed the return charges.

Posted 7 years ago

“We have had so many parcels go missing or damaged it's crazy mainly by my hermes”

Helpful Report

Posted 7 years ago

“lead times are false. be careful using this company if you have urgent items to be delivered.”

Helpful Report

Posted 7 years ago

“The times they quote when you book your service are not met. Twice I have had a delivery booked on an express service which has then been late. Avoid this company, they will do nothing to try to help you.”

Helpful Report

Posted 7 years ago

“Latest parcel collected from me almost two weeks ago. Still not delivered. I've received no phone calls or anything. Very unhappy.”

Helpful Report

Posted 7 years ago

“Received returns label via ebay with no indication who was the carrier. Tried to send it royal mail but not recognised by scanner. Had to pay to post item”

Helpful Report

Posted 7 years ago

“NOT ONLY HAS MY PARCEL NOT BEEN COLLECTED AND SENT IN TIME BUT I HAD TO CHASE MY REFUND OTHEREISE I WOULD HAVE NEVER HAVE GOTTEN MY MONEY BACK. HORRENDOUS CUSTOMER SERVICE SKILLS”

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Posted 7 years ago

“absolute cowboys! I paid extra for insurance, they smashed up my parcel and refused to pay out on the insurance! Swear well clear from these crooks!”

Helpful Report

Posted 7 years ago

Good Morning Jamie, I am sorry that this arrived damaged. Unfortunately the item you sent is classed as restricted so it is not covered against any damages.

Posted 7 years ago

Interparcel is rated 4.5 based on 9,933 reviews