Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,761 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,761 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

Visit Website

Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the package was very damaged upon delivery and the item inside was all cracked and scratched.”

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Posted 7 years ago

Thank you for your review and for using Irish Parcels. Please contact us if there is any damage as we have compensation in place as per our T&Cs. I am very sorry if you were not happy with our services and we hope you have a great Christmas.

Posted 7 years ago

“Quick delivery and reasonable price, thank you, Irene”

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Posted 7 years ago

Thank you very much for your review and for booking with Irish Parcels. We really appreciate it.

Posted 7 years ago

“I'm located at an awkward address, no parking nearby, busy main road. Usually the driver is a bit annoyed. This driver was waiting at the door for me, all smiles, so refreshing”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels. It is appreciated!

Posted 7 years ago

“Pick up and delivery were perfectly on time. Great job”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels. We really appreciate it.

Posted 7 years ago

“Responsive returned calls and checked generic " intransit " for specific accurate information .”

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Posted 7 years ago

Thank you very much for taking the time to leave a review and for booking with Irish Parcels, Tony. We really appreciate it.

Posted 7 years ago

“They were efficient, simple to process, quick & utterly reliable. They kept their word & their schedule and gave help readily when needed.”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels. We really appreciate it!

Posted 7 years ago

“I love this service, have family abroad and i use them to post over gifts/parcels.. so quick simple and easy to use. I would highly recommend.”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels. We really appreciate it.

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels, Syed. We really appreciate it.

Posted 7 years ago

“Sent a parcel to America and i was very happy with the service. Easy to book parcels on line and helpful staff at the end of the phone for extra guidence”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels, Helen. We really appreciate it.

Posted 7 years ago

“The parcel was collected in good time and delivered in a tight schedule. The tracking was great. First class service.”

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Posted 7 years ago

Thank you very much for taking the time to leave a review and for booking with Irish Parcels, Paul. We really appreciate it.

Posted 7 years ago

“Very good quote and Excellent customer service. I had to cancel my order but I will definitely use Irish parcel again”

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Posted 7 years ago

Thank you very much for taking the time to leave a review, we really appreciate it.

Posted 7 years ago

“Did not deliver parcel to the correct address. Currently trying to recover the parcel to whoever it was left with. Address was written so badly it's not legible. Thought the service was great till i heard the parcel was left at another address instead bringing it to the depot.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Unfortunately, if the address was provided or written incorrectly in any way, this could result in an incorrect delivery. I cannot see that you have been in touch with our support team with regards to this issue. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we apologise for any inconvenience caused in this case.

Posted 7 years ago

“I was offered a very good price, my parcel was picked up early in the morning and delivered on time.”

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Posted 7 years ago

Thank you very much for taking the time to leave a review and for booking with Irish Parcels. We really appreciate it!

Posted 7 years ago

“I booked on December 7th a parcel for collection by TNT on December 8th . I was emailed collection would take place on Friday December 8th between the times of 9am-6pm. We waited in all day until 8pm in case they were running late and no one turned up to collect my parcel. As this was then after office hours Irish Parcels could not be contacted. So I had to wait all weekend with my parcel still here. Monday morning just after 9am I contacted Irish Parcels and they were most helpful. 11.35 am and my parcel had been collected. My sister in Wales received her parcel Thursday afternoon.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your collection. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for any inconvenience caused in this case.

Posted 7 years ago

“Parcel not collected on scheduled day. Three days later which was very dissappointing.”

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Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. Looking further into the tracking information, it does appear that the collection driver did unfortunately run out of time on the expected collection date due to the extremely busy time of the year. We can only sincerely apologise on the courier's behalf. We are more than happy to look into any issues or delays with your shipment; please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for the inconvenience caused in this case.

Posted 7 years ago

“You're sending this review out too early. The main thing I want to see is parcel delivered on time, but it's still in transit. Happy with price to chile , it was the best i found”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you have experienced with your Irish Parcels shipment. We are more than happy to look into any issues or delays with your shipment; please contact us directly at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for any inconvenience caused in this case.

Posted 7 years ago

“Dear Katy, or whoever may read this email, With regard to my previous email, I am writing again because my parcel didn't arrive as it was promised. Even worse, it was lost. When I have chosen Irish Parcel Service and paid for service it was claimed on your web site that I am paying for reliable delivery, that would give possibility to track my parcel and that would take 6 days to arrive (18th of December). However, it seems that none of this claimed facts were true. Apart from your nice customer service people answering immediately (only during the working hours 9-6pm, though- what is a bit strange practice bearing in mind the type of business you are in) but obviously not being in position to help, nothing seems as a professional service. After I got your email, giving me the same info as I was able to see on the web site. I simply couldn't accept that parcel tracking status wasn't changed for days. Btw, I am surprised that you didn't react on this at all. So, seeing that there is no use of emailing, I tried my luck calling the customer service number on your web site. Your colleague who answered was very nice, well trained to deal with such a situations (which obviously are the usual practice of Irish Parcel, not exceptions). He followed up a few times, calling me back and being very polite but with vague and unuseful information..you parcel is lost (he avoided to use word lost) but we will investigate and when we find out, I will let you know...bla bla. .."When", "how", "what" exactly will you do.., I didn't get information about, so far. When I asked him how long that investigation could take...he confirmed what I doubted...days...months....I wouldn't be surprised that you don't find my parcel at all. Only once I heard apology. When I asked about the refund (even though it is of least importance now to me), due to the not professional (lousy service, meaning what was promised and sold as such wasn't delivered + lost parcel value+.....), he started to explain again vague theory... Anyhow, despite of politeness of your colleague on the phone, he left me under impression that will not be able to do anything to me but wait and see what will TNT your (obviously lousy) partner do. This parcel I sent with you was of sentimental value to me and it was of utmost importance that arrives on time. I am really exasperated and crying right now because I simply cannot believe that it actually happened. The funniest thing above all is that you are asking your customers to submit review, before service was even completed. Maybe that is kind of trick, to get us all write a nice review and than disappear. I don't know what to say anymore. I simply can't believe that this is happening and of course I don't expect that you would do anything. My case is funny to you and if anyone reading this mail, probably is laughing and thinking ..one more silly customer. I spent more than 17 years, being director of marketing, sales, customer service of various international huge companies, being at disposal to my customers and struggling to please them ad I know what I am talking about.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. I can see that our customer support team is currently investigating this issue for you, we sincerely apologise for any inconvenience caused. If you have any questions about this process, please contact us directly via email at info@irishparcels.ie and we will be more than happy to assist in any way that we can. Again, we sincerely apologise for any inconvenience caused.

Posted 7 years ago

“I think Irish Parcels is a revolution in postal systems in this country! They give instant quotations, are ultra reliable, and friendly. I discovered them earlier in 2017 and have continued to use their services. I'd recommend them highly to anyone for business or private deliveries.”

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Posted 7 years ago

Thank you so much for taking the time to leave a review and for booking with Irish Parcels. We really appreciate it and we're delighted we could help.

Posted 7 years ago

“Collection not made on pre arranged date. No contact made to rearrange collection. When I rang to ask for collection I was told it outdoor be early afternoon that day. At 5.45pm the driver rang to say he wouldn’t be there till at least 8pm. I had to ask the shop next door to look after parcel and give it to the driver. Not at all happy with that.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to provide feedback on your experience with Irish Parcels. We are very sorry for any issues you experienced with your Irish Parcels shipment. I can see that, on the expected collection date, the driver unfortunately ran out of time for this collection. Issues such as these are extremely rare and we regret that this happened in your case. Unfortunately, collections that fail are not automatically re-booked and you must contact us to arrange another collection; this is stated within our T&Cs. With regards to the collection itself, we are very sorry that this did not take place around the advised time. Although we at Irish Parcels are more than happy to request a specific time for collections and deliveries from the courier, unfortunately, we are unable to guarantee this as the times are set upon by the courier and are at the discretion of the driver. Particularly at this time of the year, drivers are exceptionally busy and may work overtime to fulfil collections and deliveries. Nevertheless, we are more than happy to look into any issues or delays with your shipment, please contact us directly via email at info@irishparcels.ie and a member of our team will get straight back to you. Again, we sincerely apologise for any inconvenience caused.

Posted 7 years ago

“My parcels were on time and the whole process was easy and without any problems.”

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Posted 7 years ago

Thank you very much for taking the time to leave a review and for booking with Irish Parcels. It is greatly appreciated.

Posted 7 years ago

Irish Parcels is rated 4.6 based on 2,761 reviews