Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.54

4.5 Rating 2,406 Reviews

89 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.5

Based on 2,406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 17th December 2023

Irish Parcels Customer

Irish Parcels 5 star review on 23rd March 2023

Sandra Cummins

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my parcel is almost 10 days late and I pay the price for express delivery I will never work with this company again and I will make sure that nobody that I know come near this website”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are very sorry for the issue you have experienced with this shipment. I can see that your shipment experienced a slight delay coming over from the USA, and has since been requested to be delivered after a specific date. From the tracking, I can see that the expected delivery date is the 4th of January. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“Useless. You failed to collect my parcel on 3 occasions.”

Helpful Report

Posted 7 years ago

“DPD were 24 hours late picking up the parcel - there was no sense of urgency, no apologies. I have since tried to track the parcel and guess what - I can't! I have no confidence that my parcel will ever get to it's destination - depending on a wing and a prayer isn't the best way to conduct my business!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues may cause delays. I can see that a member of our customer support team rescheduled this collection for the following day. We are also very sorry that you were unable to track your order. You may track this using your DPD tracking number (53855206). From this information, I can see that this was successfully delivered on the 25th of November. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“Had a family member wait at home in France for three consecutive days for the parcel to be collected. No contact at all from IrishParcel as to why it wasn't collected each day. Very disappointing. Cancelled the order and found another company. Shambles.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Greg. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections take place on the expected date, we recognise that occasionally unforeseen issues may cause delays. Unfortunately your item was not collected on the expected date as it was a public holiday in France, and unfortunately our couriers do not operate on public holidays. We are very sorry about this. I can see that Jodie from our customer support team was in correspondence with you via email to keep you updated with regards to the situation. Unfortunately Jodie was assured by our courier after following up on this that the collection would go ahead on the next working day. However, on this occasion the driver did run out of time. As our service not time-guaranteed, only estimated, unfortunately this was something that was beyond our control. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please contact us and we will be more than happy to help.

Posted 7 years ago

“Its service was a total mess,started from that they missed my collection, their online tracking wasn't working, nor their agent knew anything about my collection for the first 24 hours. Then I was told by their management in the email saying that their service was not time guranteedI and its not the diver's responsibility to contact- phone ccustomers for collection. What's kind of courier service is that? Why we pay loads extra for not granted time line service?? I totally lost words, Lesson learned, I would rather pay a bit extra for other better courier servive such as DHL or even Irish post for a cheap price with no collection. Now I have to spend another an hour to write 4th email to their management on top of 5 hours communication all in all.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are very sorry for the issues that you experienced with your shipment. As advised by our customer support team via email correspondence, the courier attempted collection on the expected date, however was unable to collect as no one was available to hand the item over to the driver. As we handle an extremely high volume of shipments on a daily basis, we cannot individually monitor each one, and so we rely on the customer getting in touch with us in order to seek a resolution to the issue. It is for this reason that we advise in our Terms and Conditions, which are agreed to at booking, that our service is not time-guaranteed, only estimated. We also cannot guarantee that the driver will call upon their arrival, as not all drivers have access to mobile phones for work purposes due to security and safety reasons. Again, we sincerely apologise for the inconvenience caused and we regret that you do not intend to use our services again. I can see that a full refund has been issued for this failed collection. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“Parcel was to be delivered on 19th October 2016. To date, it still has not been delivered and items in the paracel were needed for today, 20th.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Olive. We are very sorry that your items have not yet been delivered. Although the vast majority of our shipments arrive on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. This is advised in our Terms and Conditions. From the tracking information, we can see that this shipment should be out for delivery tomorrow. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about this shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“Parcel not delivered. Passed the date given. Communication not great”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are very sorry that your shipment has not yet been delivered. From the tracking information, I can see that your shipment experienced a delay when travelling through customs clearance. As advised by our team member Anthony, unfortunately we are unable to factor customs clearance into our estimated transit times as this is something that is out of our control. However again, we sincerely apologise for any inconvenience caused. I can see that as per request, the shipment is currently awaiting collection at the destination - if you have any further questions about this, please contact us and we will be more than happy to help.

Posted 7 years ago

“Terrible experience. I do not wish to be contacted by this company again”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Catherine. We are very sorry for the issues that you experienced with your shipment, and we regret that you do not intend to use our services again. I cannot see that you were in touch with our customer support team with regards to the unsuccessful collection - as we handle an extremely high volume of shipments every week, unfortunately we are unable to individually monitor each and every one. As stated in our Terms and Conditions, I'm afraid we are are not notified when a collection fails, and so we rely on the customer getting in touch so that we may work to seek a resolution to the issue as quickly and efficiently as possible. Although the vast majority of our collections and deliveries take place on the expected date, occasionally unforeseen issues may cause delays, and these are not always within our control. Again, we sincerely apologise for any inconvenience caused, and I can see that a full refund has been requested for this shipment. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“First parcel we asked for change of address. could not be done even before collection. we then had to make a new booking with new address and new Label and after collection advise Irish parcel to cancel the old booking with wrong address. Irish Parcels cancelled the wrong booking. Parcel went missing for a week. was then without consultation returned to sender. Contents all broken up. We Then made a New Booking for a replacement parcel , Never got confirmation on the internet from the booking. emailed Irish Parcels Quote "yes there is a small problem with the IT system confirmation will follow " Off course it never came. Still do not know this date if it Was collected or delivered on our behalf as there is no way without a reference to track it. Therefore can not rate Irish Parcels anything but very Poor Rene Wubben Emerald Cargo Systems Waterford 051-820008”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We're very sorry for the issues you experienced with your shipment. Unfortunately when a booking has been made, it cannot be altered once it has been processed and a tracking number issued - this is stated in our Terms and Conditions. For this reason, we were unable to change the address on your original booking. I can see that the original collection date chosen was the 30th of August, and you re-booked for collection on the 31st of August. As the items were handed over to the driver on the original collection date, instead of the new collection date, the driver did not have this new information on his manifest, and so the items were collected under the incorrect tracking number and forwarded to the incorrect address. This resulted in the items being returned to sender. Our courier was then required to cancel the collection booked for the 31st, as there was then nothing to collect. We stipulate that, even if a collection is re-booked for an alternative date, the driver may still attempt collection on the original date as this is likely to have already been issued to their manifest for that day. In this instance, we strongly advise turning the driver away. We ask customers to ensure that items are handed over to the courier only on the collection date chosen at booking to avoid any issues with the shipment. We hope that this offers an explanation for these issues. I can see that your most recent order with Irish Parcels was successfully collected and delivered. We're very sorry that you did not receive the tracking information via email - this was caused by a slight technical issue. However, this information is available by logging into your Irish Parcels account on our website. We're also very sorry if any items sent with Irish Parcels were damaged. Damage is extremely rare on any of our services, and we regret that this happened in your case. Please email us with photos and details of the damage and we will look into this further. Again, we sincerely apologise. If you have any further questions about your shipment, please do contact us and we will be happy to help.

Posted 7 years ago

“Paid TNT Express Delivery and was delivered over 24 hours late”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Stephen. We're very sorry for the delay with your shipment. Although the vast majority of our shipments arrive on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I have taken a look into the tracking information and can see that TNT attempted this delivery on the expected delivery date, however were unable to deliver as no one was present at the delivery address. The parcel was then delivered the next working day. Again, we apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

“Since I have written an extensive complaint, I'm amused I've been asked to write a review too. It's hard to give a good review to a company that doesn't turn up, lies about whether they did turn up or not, and then arrive to collect the parcel on a different day, AFTER the order has been cancelled.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Jeanette. We're very sorry about the issues you experienced with your collection. It is very rare that items are not collected on the expected date, however we recognise that issues with collections and deliveries can occasionally occur, as the service is not guaranteed, and unfortunately this is not always within our control. When such circumstances arise, we always strive to rectify such issues where possible by investigating this further with the courier. Again, we sincerely apologise for the inconvenience caused. Once your parcel has been delivered safely, please do get in touch and we will be more than happy to look into this for you. If you have any further questions about your shipment, please do let us know and we will be happy to help.

Posted 7 years ago

“Ordered a parcel pickup for thursday last week for which i paid. Now its tuesday the following week, and they still havent picked it up. The order was for a GLS pick up and when i mailed customer service they told me DHL would pick it up. I am not sure if they know what they are doing and frankly i am considering paying someone else to get the job done.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, Finn. We're very sorry for the issue with your collection, it is very rare that items are not collected on the expected date. To avoid such situations, we always advise customers to contact us immediately if the shipment is not collected on the expected day. I can see that you were speaking with Melissa from our team, who contacted GLS as soon as possible to get this resolved. We're very sorry for any confusion caused. I can see from the tracking information that the item was collected successfully on the 12th and is currently in transit to the destination. Again, please accept our sincerest apologies for any inconvenience caused. If you have any further questions regarding your shipment, please contact us and we will be more than happy to help.

Posted 7 years ago

Irish Parcels is rated 4.5 based on 2,406 reviews