Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,673 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel not picked up on time. Unreliable.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Maureen. We are very sorry that your shipment was not collected on the expected date. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. For this reason, we stipulate that our service is not time-guaranteed, only estimated. We can only apologise on behalf of our courier partner for this inconvenience, and we will certainly pass on this feedback to them. I can see that the item was delivered within the specified time-frame of 1-2 working days. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“There's really not much that went right over the three times that we gave Irish Parcels a go. Drivers that never turn up, don't use their phones to keep you informed - apparently he got stopped by Garda for having a 'bald tyre' (his words, not mine), making him 2 days late - threw our FRAGILE parcel into the truck. GLS was contacted to deliver and they just kept the inefficiency up to the last. Our customer was furious. I.P have used vry excuse not to give a full refund....There will NOT be a fourth offer made.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Nick. We are very sorry that you feel this way and we sincerely apologise for the negative experience you have had. We take this type of feedback very seriously as we always strive to provide our customers with the best service possible. We are very sorry that you feel let down by our courier partner - as advised via email correspondence, we will pass this feedback onto our courier who will internally investigate this further. As a booking agent we do offer more than one courier service and would always advise on using a service more suited to your needs. As the items are sent on a non-guaranteed service we are not reimbursed any of the costs of the shipments for a delay of any sort by the courier. However, I can see that our customer support team has offered compensation in line with our terms and conditions. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please do let us know and we will be happy to help.

Posted 8 years ago

“My parcel has been lost in Spain and no one can find it”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item has not yet been delivered. Although the vast majority of our deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. We believe that this delay has been caused due to the tracking label coming off the item. Without a tracking label the item cannot move through the automated systems. The item needs to be identified and re-labelled before being sent on for delivery. I can see that our customer support team is currently liaising with our courier in order to get this issue resolved. As soon as we receive an update from our courier, our customer support team will be in touch. We thank you for your patience and co-operation with this. If you have any further questions in the meantime, please do let us know and we will be more than happy to help.

Posted 8 years ago

“My purchased was damaged using your service”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item was damaged. Instances of damage are extremely rare, and so we regret that this has happened in your case. We believe that this damage may have been caused due to insufficient packaging. I can see that our customer support team are currently liaising with our courier in order to investigate this further. As soon as there is an update on this, our customer support team will be in touch with you. Again, we sincerely apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us and we will be happy to help.

Posted 8 years ago

“I sent 3 boxes and a suitcase at the same time from Cork (Ireland) to Spain. I just received the 3 boxes and the messenger didn't know anything about the suitcase. Today I received an email from another company saying that my suitcase is in Coventry?!?!? I'm very dissapointed with this service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Daniel. We are very sorry for the delay with your suitcase. Although the vast majority of our shipments arrive on the expected date, we recognise that factors beyond our control may cause delays. Although it is rare, it is possible for larger consignments to be separated during transit. I can see that the delay to your suitcase was caused due to the shipping labels coming off the item. This meant that the courier needed to identify the item in the main sorting centre in Coventry before sending it on its way to its final destination. Our customer support team has followed up on this, and I can see that your item is now on its way from Coventry. As stated in our Terms and Conditions, we recommend against sending suitcases due to these reasons. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Well i wasted €20 trying to ring and see why deliveqy man didnt come when they where meant to he never came and didnt txt me to tell me he wasnt”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your collection. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. I can see that unfortunately the driver ran out of time on the expected collection date and was unable to fulfill this pick-up. We are very sorry about this. I can see that, after speaking with a member of our customer support team who worked to resolve this issue, the item was collected the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“This service is so unprofessional I could not recommend it to anyone. There is a lack of communication between Irish Parcels and TNT who is the actual courier. Neither take responsibility for the order and Mcellistrum it is placed and will redirect you to Irish revenue to source tariff numbers if your parcel is going outside the EU. Delivery people are unhelpful and I waited over a week for a parcel to be collected that never was.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item has not yet been collected. As stated in our Terms and Conditions, which are agreed to upon booking, collections that fail are not automatically rebooked and you must contact us to arrange another collection. We would be more than happy to seek a resolution to this issue for you, please contact us directly via phone or email. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know.

Posted 8 years ago

“Booked overnight delivery, but was delivered 2 days later. Very bad service.”

Helpful Report

Posted 8 years ago

Hi Jurgita, thank you for taking the time to get in touch. Please accept our apologies in regards to the delay. As the delivery date is estimated, it is not a guaranteed time frame. 97% of items are delivered within the estimated time frame, I am very sorry your item was delivered just outside this time frame.

Posted 8 years ago

“Irish parcels are a pack of gangters”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We're very sorry you feel this way, David. I understand that your account is currently on hold due to outstanding charges. If you could please reply to the email we have sent regarding this, we would be more than happy to look into this further for you. If you have any further questions, please do let us know and we will be happy to help.

Posted 8 years ago

“Very bad experience as the driver who was supposed to pick up my order attempted the pick-up outside of the pick-up location's opening hours 3 days in a row (despite knowing the hours). I never received my goods but had to pay anyways.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with this. As advised via email correspondence, our collection times are between 9am-7pm, and unfortunately we are unable to guarantee that the driver will collect at any specific time. As well, as stated within our Terms and Conditions, failed collections with GLS are charged at 50% of the order total and any refunds offered will be limited to 50% of the order total. I can see that this refund has been issued, and should be with you within 3-5 days of being processed. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please do let me know and I will be more than happy to help.

Posted 8 years ago

“I booked and paid for the service from GLS of having a package picked up and delivered in ireland. The whole process was very unsatisfactory altogether. Firstly the driver failed to show when scheduled date arrived on package label, on top of that he claimed he could not find address which was totally untrue. next day I had to call courier company . Was told courier would be collecting that day which he did. Next day my customer phoned to say no package arrived. checked on line tracking to discovery that courier again had a untrue statement that box was not ready to go (he had already collected previous day). turned out he had left it on van overnight and it missed the next day delivery. had to phone them again and also emailed them to find out. worst service I ever used as in GLS. They will never be used by us here again. The collection and delivery took 5 days. It would have been in the UK quicker.”

Helpful Report

Posted 8 years ago

Hi there, please accept our apologies in regards to this issue. I can see you were in touch with our colleague Jodie who liaised with the courier to get this collected and to find out why a delay took place. In this case it was genuine human error that led to this delay. Please accept our apologies again in regards to this and rest assured that instances of this nature are rare.

Posted 8 years ago

“my parcel havent been collected, thanks”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item has not yet been collected. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues may cause delays. I cannot see that you have contacted our customer support team with regards to this delay. Please email us at info@irishparcels.ie and we will look into this further for you. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“my parcel is almost 10 days late and I pay the price for express delivery I will never work with this company again and I will make sure that nobody that I know come near this website”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issue you have experienced with this shipment. I can see that your shipment experienced a slight delay coming over from the USA, and has since been requested to be delivered after a specific date. From the tracking, I can see that the expected delivery date is the 4th of January. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Useless. You failed to collect my parcel on 3 occasions.”

Helpful Report

Posted 8 years ago

“DPD were 24 hours late picking up the parcel - there was no sense of urgency, no apologies. I have since tried to track the parcel and guess what - I can't! I have no confidence that my parcel will ever get to it's destination - depending on a wing and a prayer isn't the best way to conduct my business!”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that unforeseen issues may cause delays. I can see that a member of our customer support team rescheduled this collection for the following day. We are also very sorry that you were unable to track your order. You may track this using your DPD tracking number (53855206). From this information, I can see that this was successfully delivered on the 25th of November. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Had a family member wait at home in France for three consecutive days for the parcel to be collected. No contact at all from IrishParcel as to why it wasn't collected each day. Very disappointing. Cancelled the order and found another company. Shambles.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Greg. We are very sorry for the issues you experienced with your shipment. Although the vast majority of our collections take place on the expected date, we recognise that occasionally unforeseen issues may cause delays. Unfortunately your item was not collected on the expected date as it was a public holiday in France, and unfortunately our couriers do not operate on public holidays. We are very sorry about this. I can see that Jodie from our customer support team was in correspondence with you via email to keep you updated with regards to the situation. Unfortunately Jodie was assured by our courier after following up on this that the collection would go ahead on the next working day. However, on this occasion the driver did run out of time. As our service not time-guaranteed, only estimated, unfortunately this was something that was beyond our control. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please contact us and we will be more than happy to help.

Posted 8 years ago

“Its service was a total mess,started from that they missed my collection, their online tracking wasn't working, nor their agent knew anything about my collection for the first 24 hours. Then I was told by their management in the email saying that their service was not time guranteedI and its not the diver's responsibility to contact- phone ccustomers for collection. What's kind of courier service is that? Why we pay loads extra for not granted time line service?? I totally lost words, Lesson learned, I would rather pay a bit extra for other better courier servive such as DHL or even Irish post for a cheap price with no collection. Now I have to spend another an hour to write 4th email to their management on top of 5 hours communication all in all.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues that you experienced with your shipment. As advised by our customer support team via email correspondence, the courier attempted collection on the expected date, however was unable to collect as no one was available to hand the item over to the driver. As we handle an extremely high volume of shipments on a daily basis, we cannot individually monitor each one, and so we rely on the customer getting in touch with us in order to seek a resolution to the issue. It is for this reason that we advise in our Terms and Conditions, which are agreed to at booking, that our service is not time-guaranteed, only estimated. We also cannot guarantee that the driver will call upon their arrival, as not all drivers have access to mobile phones for work purposes due to security and safety reasons. Again, we sincerely apologise for the inconvenience caused and we regret that you do not intend to use our services again. I can see that a full refund has been issued for this failed collection. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Parcel was to be delivered on 19th October 2016. To date, it still has not been delivered and items in the paracel were needed for today, 20th.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Olive. We are very sorry that your items have not yet been delivered. Although the vast majority of our shipments arrive on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. This is advised in our Terms and Conditions. From the tracking information, we can see that this shipment should be out for delivery tomorrow. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about this shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Parcel not delivered. Passed the date given. Communication not great”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your shipment has not yet been delivered. From the tracking information, I can see that your shipment experienced a delay when travelling through customs clearance. As advised by our team member Anthony, unfortunately we are unable to factor customs clearance into our estimated transit times as this is something that is out of our control. However again, we sincerely apologise for any inconvenience caused. I can see that as per request, the shipment is currently awaiting collection at the destination - if you have any further questions about this, please contact us and we will be more than happy to help.

Posted 8 years ago

“Terrible experience. I do not wish to be contacted by this company again”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Catherine. We are very sorry for the issues that you experienced with your shipment, and we regret that you do not intend to use our services again. I cannot see that you were in touch with our customer support team with regards to the unsuccessful collection - as we handle an extremely high volume of shipments every week, unfortunately we are unable to individually monitor each and every one. As stated in our Terms and Conditions, I'm afraid we are are not notified when a collection fails, and so we rely on the customer getting in touch so that we may work to seek a resolution to the issue as quickly and efficiently as possible. Although the vast majority of our collections and deliveries take place on the expected date, occasionally unforeseen issues may cause delays, and these are not always within our control. Again, we sincerely apologise for any inconvenience caused, and I can see that a full refund has been requested for this shipment. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

Irish Parcels is rated 4.6 based on 2,673 reviews