Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.57

4.6 Rating 2,902 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,902 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GLS did not collect on their suggested collection day. At closes of business on that day it was changed on system to "In Transit". It was Friday and no one was contactable until Monday.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry if you experienced any issues with your Irish Parcels shipment. Although the vast majority of our collections take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. We recognise that occasional delays may occur due to factors beyond our control. I can see that a member of our customer support team rescheduled this collection free of charge, however, was not made aware that the item was left at a GLS ParcelShop. GLS advised that they were surprised that the GLS Parcel Shop accepted this item as the item was prepaid and this is not normal protocol. This rescheduled collection attempt then failed as the driver went to the original collection address provided at booking. I can see that, once we were made aware of this, our customer support team requested that the driver collect from the GLS ParcelShop, despite this being beyond normal protocol. I can see that the item was then collected and has since been delivered successfully. Again, we apologise for any inconvenience caused. If you have any questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Collecting day was 25.7 time frame from 9:00 to 18:00. Nobody collected my parcel that day. I contacted Irish parcel via live chat told them that problem all I got after 15 minutes was number for GLS what I can find on google in 15 seconds. Useless”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for any issues you experienced with your collection. Although the vast majority of all of our collections and deliveries take place on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I can see that you contacted us via live chat before 6pm on the day of your collection; as the collections can take place right up until 7pm, you were provided with the contact number for the courier to enquire when the driver would be with you. This number is provided as Irish Parcels does not have direct contact with our courier partner's drivers, and this is the best way to get a more specific time for the collection. Unfortunately, the collection did fail after this time. However, I can see that it was collected successfully the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Arrange collection of one parcel and then another, but the 2nd was going to be collected the next day so I called to see if they could both be collected the same day, it was suggested I phone carrier - what am I paying IrishParcels for? Collection of first parcel was at 10 to 6, so whole day wasted with no indication of collection time and driver would not take 2nd parcel although he said it would be him collecting the next day, also he could not narrow down between 9am and 6pm when he would collect. Very unlikely to use service again.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Daragh. We are very sorry you feel let down by the service. With regards to the collection time-frame, we do advise within our Terms and Conditions that all of our collections and deliveries take place between 9am-6pm. We may be able to narrow down this time-frame on the day however, we are unable to guarantee this as these times are set upon by our courier partners. Your first collection took place within the advised time-frame. With regards to your second collection, our customer support would have advised to contact the courier directly to enquire whether this could be collect a day in advance as this would be at the courier's discretion. Typically, collecting items ahead of when they are actually booked can cause complications with the shipment, potentially causing delays; which is why the driver ultimately refused to do this. With regards to Irish Parcels' role; we are the booking agent for your shipment. We offer courier services at a significantly discounted rate in comparison to booking these directly. Again, we apologise for any inconvenience caused in this case.

Posted 8 years ago

“I have been waiting for a week for my package to be collected! I called GLS and spoke to an extremely rude and disinterested member of staff also. I am requesting a full refund for the lack of service I have received.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Sara. We are very sorry for the issues you have experienced with your collection. As our courier partner are a third party company, we cannot comment on their behalf, we can only apologise on behalf of how you feel you were treated. We do ask that, if a collection fails, to contact us directly so that we may rearrange this for you. I can see that the collection has been attempted during the hours of 8am-7pm as advised in our Terms and Conditions however no contact was available for this; as our courier partner sets the time-frame for collections, we may only request more specific time-frames however, these are not always guaranteed. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us directly and we will be more than happy to help.

Posted 8 years ago

“Parcel still not delivered your tracking system showing in transit . At the time of booing it's showing 2 to 3 days it was urgent document Found Very bad service need our money back now it's useless for us .”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Riaz. We are very sorry that your item has not arrived. It is advised during booking, 'Please note that TNT is experiencing some delays due to an IT update. Please allow an additional day than normal for collection and delivery.' We do understand that this is now outside of the time-frame; unfortunately this issue is entirely out of our control and we can only profusely apologise for this on our courier's behalf. I can see that you have been in correspondence with a member of our customer support team with regards to this who has advised that the tracking information should begin to update shortly. Again, please accept our sincerest apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us directly and we will be more than happy to help.

Posted 8 years ago

“I booked a parcel to be collected from Spain on Monday and delivered to Dublin on Tuesday. It never arrived, I have been chasing this and can't get any information. If I hadn't checked I would never have been informed that it hadn't even been collected. I have basically paid for a courier service and nothing has happened and I can't get any information.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you have experienced with your shipment. I can see that you have been in contact with Aaron from our customer support team with regards to this. At the moment, we believe that the initial collection was unsuccessful. Aaron is currently liaising with TNT in order to ascertain this and to reschedule this collection however, as advised, TNT's systems have unfortunately been down throughout this week. Because of this, TNT have been unable to provide us with any further information and unfortunately, are unable to do so until their systems are back up and running. This matter is, of course, extremely rare, and unfortunately beyond our control. As soon as we are are able to get an update from TNT with regards to this issue, our customer support team will be in touch via email to advise on how we can proceed and seek a resolution. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please contact us directly and we will be more than happy to help.

Posted 8 years ago

“Parcel arrived totally smashed. And it was metal mirror frame. Would not expect that from Currier.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry if any items sent with Irish Parcels were damaged. Damage is extremely rare on any of our services and we sincerely regret that this happened in your case. Please email us directly at info@irishparcels.ie with photos and details of the damage and we will investigate this further with our courier in order to pursue a claim. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“I dont know if it is your fault or the company GLS, but something went wrong and I have paid for two shipments from Ireland to Denmark for only one order. It went wrong as I checks my track and trace number , and discovered that GLS, wrote that my pick up had failed, because there was no order to pick up. I got worried and wrote a mail to you, and you told me to book again, and so I did, you said that I could get a refund for the failed pick up. You wrote again and said that the refund was refused because the order was picked up......But you didn't give me a refund for the new order I booked, instead I have received an order I never ordered, so someone is missing their order.”

Helpful Report

Posted 8 years ago

Thank you very much for your feedback and for using Irish Parcels. I can see that you booked one shipment with us and, as well, re-booked a second shipment. As per the tracking information on each of these shipments, items were successfully collected and delivered on both occasions, which is why this refund was refused. If you believe that the incorrect items may have been handed over from DSV on one occasion, you would need to clarify this with both DSV and the delivery side, because as per the tracking information, our courier fulfilled both shipments that were booked. If you have any further questions about this, please contact us and we will be more than happy to help.

Posted 8 years ago

“Booked a parcel on Thursday 1st june, wasnt picked up until the 7th June, customer was meant to have it by 8th of june and wont have it until 15th June at the latest now, hes not happy, it makes me look bad and Im not happy”

Helpful Report

Posted 8 years ago

Hi Mark, thank you for your review. I can see you booked an economy service to send a parcel from Ireland to Australia. We also offer an express service if the items were urgent. Did you get in touch when the item was not collected to book another collection? If you miss the collection or the driver does not arrive we can book another collection as soon as we are made aware of this. Simply email, live chat or phone us and we will be happy to help.

Posted 8 years ago

“The delivery man didn't help carry my boxes. I had 5 and I leave on the first floor of a block of apartments. I had to carry all of them by myself and one of them was close to 20kg. Not a good service in my opinion”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that you feel let down in this case. As our courier is a third party company, we are unable to comment on their behalf. However, we will certainly pass this feedback on to them. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let me know and I will be more than happy to help.

Posted 8 years ago

“Service advertised as tnt, which was the reason we chose it as continuous tracking but GLS was courier for pick-up. GLS picked up a day late. Had to chase Irish parcels the following day to ensure it was picked up. Tracking stops when GLS hand over to UK courier.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the confusion in this case. We have checked this on our side and can see that the service advertised is GLS however, the image shown may have been TNT. We are unsure what may have caused this however, if this is the case, we are very sorry for any confusion. As per the price of the shipment, the service booked was GLS, as booking TNT for this shipment would have come in at a much higher price. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Parcel not picked up on time. Unreliable.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Maureen. We are very sorry that your shipment was not collected on the expected date. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. For this reason, we stipulate that our service is not time-guaranteed, only estimated. We can only apologise on behalf of our courier partner for this inconvenience, and we will certainly pass on this feedback to them. I can see that the item was delivered within the specified time-frame of 1-2 working days. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“There's really not much that went right over the three times that we gave Irish Parcels a go. Drivers that never turn up, don't use their phones to keep you informed - apparently he got stopped by Garda for having a 'bald tyre' (his words, not mine), making him 2 days late - threw our FRAGILE parcel into the truck. GLS was contacted to deliver and they just kept the inefficiency up to the last. Our customer was furious. I.P have used vry excuse not to give a full refund....There will NOT be a fourth offer made.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Nick. We are very sorry that you feel this way and we sincerely apologise for the negative experience you have had. We take this type of feedback very seriously as we always strive to provide our customers with the best service possible. We are very sorry that you feel let down by our courier partner - as advised via email correspondence, we will pass this feedback onto our courier who will internally investigate this further. As a booking agent we do offer more than one courier service and would always advise on using a service more suited to your needs. As the items are sent on a non-guaranteed service we are not reimbursed any of the costs of the shipments for a delay of any sort by the courier. However, I can see that our customer support team has offered compensation in line with our terms and conditions. Again, we sincerely apologise for the inconvenience caused. If you have any further questions, please do let us know and we will be happy to help.

Posted 8 years ago

“My parcel has been lost in Spain and no one can find it”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item has not yet been delivered. Although the vast majority of our deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. We believe that this delay has been caused due to the tracking label coming off the item. Without a tracking label the item cannot move through the automated systems. The item needs to be identified and re-labelled before being sent on for delivery. I can see that our customer support team is currently liaising with our courier in order to get this issue resolved. As soon as we receive an update from our courier, our customer support team will be in touch. We thank you for your patience and co-operation with this. If you have any further questions in the meantime, please do let us know and we will be more than happy to help.

Posted 8 years ago

“My purchased was damaged using your service”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item was damaged. Instances of damage are extremely rare, and so we regret that this has happened in your case. We believe that this damage may have been caused due to insufficient packaging. I can see that our customer support team are currently liaising with our courier in order to investigate this further. As soon as there is an update on this, our customer support team will be in touch with you. Again, we sincerely apologise for the inconvenience caused. If you have any further questions about your shipment, please contact us and we will be happy to help.

Posted 8 years ago

“I sent 3 boxes and a suitcase at the same time from Cork (Ireland) to Spain. I just received the 3 boxes and the messenger didn't know anything about the suitcase. Today I received an email from another company saying that my suitcase is in Coventry?!?!? I'm very dissapointed with this service.”

Helpful Report

Posted 8 years ago

Thank you for your feedback, Daniel. We are very sorry for the delay with your suitcase. Although the vast majority of our shipments arrive on the expected date, we recognise that factors beyond our control may cause delays. Although it is rare, it is possible for larger consignments to be separated during transit. I can see that the delay to your suitcase was caused due to the shipping labels coming off the item. This meant that the courier needed to identify the item in the main sorting centre in Coventry before sending it on its way to its final destination. Our customer support team has followed up on this, and I can see that your item is now on its way from Coventry. As stated in our Terms and Conditions, we recommend against sending suitcases due to these reasons. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please do let us know and we will be more than happy to help.

Posted 8 years ago

“Well i wasted €20 trying to ring and see why deliveqy man didnt come when they where meant to he never came and didnt txt me to tell me he wasnt”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your collection. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that factors beyond our control may cause delays. I can see that unfortunately the driver ran out of time on the expected collection date and was unable to fulfill this pick-up. We are very sorry about this. I can see that, after speaking with a member of our customer support team who worked to resolve this issue, the item was collected the following day. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“This service is so unprofessional I could not recommend it to anyone. There is a lack of communication between Irish Parcels and TNT who is the actual courier. Neither take responsibility for the order and Mcellistrum it is placed and will redirect you to Irish revenue to source tariff numbers if your parcel is going outside the EU. Delivery people are unhelpful and I waited over a week for a parcel to be collected that never was.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry that your item has not yet been collected. As stated in our Terms and Conditions, which are agreed to upon booking, collections that fail are not automatically rebooked and you must contact us to arrange another collection. We would be more than happy to seek a resolution to this issue for you, please contact us directly via phone or email. Again, we sincerely apologise for any inconvenience caused. If you have any further questions, please do let us know.

Posted 8 years ago

“Booked overnight delivery, but was delivered 2 days later. Very bad service.”

Helpful Report

Posted 8 years ago

Hi Jurgita, thank you for taking the time to get in touch. Please accept our apologies in regards to the delay. As the delivery date is estimated, it is not a guaranteed time frame. 97% of items are delivered within the estimated time frame, I am very sorry your item was delivered just outside this time frame.

Posted 8 years ago

“Irish parcels are a pack of gangters”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We're very sorry you feel this way, David. I understand that your account is currently on hold due to outstanding charges. If you could please reply to the email we have sent regarding this, we would be more than happy to look into this further for you. If you have any further questions, please do let us know and we will be happy to help.

Posted 8 years ago

Irish Parcels is rated 4.6 based on 2,902 reviews