Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,763 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,763 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

Visit Website

Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear communication with detailed emails and all the information you needed. Process online was easy to follow and efficient!”

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Posted 8 years ago

Thank you so much for your review, Una. We really appreciate it.

Posted 8 years ago

“Very efficient and prompt collection, nice friendly staff”

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Posted 8 years ago

Thank you so much for your review.

Posted 8 years ago

“Easy to book. Prompt collection and delivery.”

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Posted 8 years ago

Thank you very much for your review, Brendan. We really appreciate it.

Posted 8 years ago

“Parcel to be collected by GLS booked on you website to be collected on Monday. Driver turned up Wednesday afternoon. Service was cancelled and sent by fedex.”

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Posted 8 years ago

Thank you for your feedback, Mandy. We are very sorry for the issues you experienced with your collection. The vast majority of our collections do take place on the expected date, however, due to our service being estimated, we recognise that factors beyond our control may cause delays. However, in this case, we do understand it was a severe delay and we can only offer our sincerest apologies on behalf of our courier. Please do let us know if you have any questions.

Posted 8 years ago

“They picked up the package as instructed from the person I was purchasing it of and then emailed me to tell me to collect it in Carlow (I'm in Dundalk) as it was too heavy. If it was too heavy then don't pick it up. When I called up about it the man wasn't 1 bit helpful. I then had to arrange for it to be picked up from the courier depot.”

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Posted 8 years ago

Thank you for your feedback. We are very sorry for any issues you experienced with your shipment. I can see that the shipment was cancelled due to the item not being packaged correctly. Due to this, our courier was unable to fulfil the delivery and the item needed to be collected directly from the depot. I can see that our customer support team emailed you to advise this. I cannot see that you spoke with our customer support team via telephone with regards to this, as such, we can only apologise on behalf of the courier if you spoke with an advisor and found them to be unhelpful. Again, we apologise for any inconvenience caused.

Posted 8 years ago

“Easy to book. Pricing correct. Service efficient. Great broker for this kind of service. Would use them again and would definitely recommend it to friends and colleagues!”

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Posted 8 years ago

Thank you very much for your review, Chris. We really appreciate it!

Posted 8 years ago

“You collected when you said you would..........................”

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Posted 8 years ago

Thank you very much for your review, Peter.

Posted 8 years ago

“Great service. Competitive pricing and collection of parcels is very convienent and site easy to use.”

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Posted 8 years ago

Thank you very much for your review, it is greatly appreciated.

Posted 8 years ago

“Great value and service, particularly as your stuff goes from door to door. It's much better value and a lot less hassle than trying to take extra suitcases on a flight at the start of term”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

“Easy and and quick, will keep use this service of course!”

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Posted 8 years ago

Thank you so much for your review. We really appreciate it.

Posted 8 years ago

“I was apprehensive about using a courier for my new product deliveries but by all accounts the service was perfect. Gift boxes and products all arrived on time and in one piece”

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Posted 8 years ago

Thank you very much for your review. We are delighted that Irish Parcels could help!

Posted 8 years ago

“The delivery got completely destroyed. It was insured and not on the list of exemption, yet Irish parcels did refuse to reimburse for the damage. This is not just poor but on the border to criminal behaviour....”

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Posted 8 years ago

Thank you for feedback. We are very sorry if there was any damage to the items you sent with Irish Parcels. We are the booking agent for your shipment and we work with the courier on your behalf. Damage is extremely rare on any of our couriers services and we sincerely regret that this happened in your case, as this is not the type of experience we wish for any of our customers to have. Unfortunately, the item sent was a non-compensation item. This is specified in our Terms and Conditions. We advise that these items are sent entirely at your own risk. Despite this, we did still try to pursue a claim with our courier for compensation on your behalf, as all claims are dealt with on a case-by-case basis. However, this was rejected by our courier and unfortunately this decision is beyond our control. I can see that, as a result of this, you were offered a form of compensation from Irish Parcels 7 months ago, however, we did not receive any response to this. I hope you can understand we were in the middle trying our best for you, but as you willingly shipped a non-compensation item there was nothing further we could do. I would like to apologise again for the inconvenience that has been caused and can assure you that this is a very rare occurrence. Irish Parcels ships thousands of items without any problems and I am very sorry that your item was not one of them.

Posted 8 years ago

“I booked a collection on Wednesday 16/08, got a great price and was told the courier would arrive the next day Thursday 17/08 between 9am and 6pm. I waited indoors all day only for the courier to not turn up. I sent a request using your 'contact us' form to cancel my order and sent the item off myself early the next morning. At 12.45pm on Friday 18/08 the courier arrived to pick up my item. I called and explained the situation to your customer service rep, who was extremely professional and helpful, and told me that your 'contact us' form does not accept emails from yahoo email accounts so my cancellation was not received. I had to then resend it directly to an email address that was provided. The cancellation and refund was processed extremely quickly. I wasted my time booking a collection, staying in all day and then ended up having to post the item myself and call up to see why my booking had not been cancelled. I understand that the courier company is probably at fault for the delayed/missed collection and I cannot fault your customer service which is the only reason I give 3 stars.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are very sorry for the issues you experienced with your collection. Issues such as these are extremely rare, however, we do recognise that some factors beyond our control may occasionally cause collections to fail as our service is estimated. We are so sorry about this. As this failed, our courier partner rescheduled this collection free-of-charge for the following working day. As we did not receive your cancellation email, this is why the driver still turned up to collect. We also apologise for this - due to Yahoo's security settings on their email provider, this can occasionally cause compatibility issues with our 'contact us' form. We will certainly take this feedback on board and continue to improve our services. Again, we sincerely apologise for any inconvenience caused in this case. If you have any further questions, please do let us know and we will be more than happy to help.

Posted 8 years ago

“The online chat service is very good, the courier missed my item on the scheduled day and the chat assistant rescheduled the collection for the following morning very quickly and easily! Also the courier collected my item and wrapped it as I couldn't organise to have it packaged from where I was.”

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Posted 8 years ago

Thank you very much for your review. We're delighted that Irish Parcels could help!

Posted 8 years ago

“Fast and easy delivery. Very happy.”

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Posted 8 years ago

Thank you very much for your review, Vedika. We really appreciate it!

Posted 8 years ago

“It is simple and easy . They also have online live chat to help with problems. Good service”

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Posted 8 years ago

Thank you very much for your review, it is greatly appreciated.

Posted 8 years ago

“My parcel broke dawn. And I lose 290 euros.”

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Posted 8 years ago

Thank you for your feedback. We are very sorry if you experienced any issues with your Irish Parcels shipment. I can see that the shipment was collected and delivered within the expected time-frame and you have not been in contact with our customer support team with regards to any issues. If you need assistance with your shipment, please contact our customer support team directly and we will be more than happy to help. We sincerely apologise for any inconvenience that may have been caused.

Posted 8 years ago

“The service was really easy to access and very reasonable rates. It was our first time using Irish Parcels and we were very pleased with them.”

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Posted 8 years ago

Thank you so much for your review, Clare. We are delighted that Irish Parcels could help!

Posted 8 years ago

“Very good service.parcels I have sent have always been collected and delivered on time”

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Posted 8 years ago

Thank you very much for your review, Eric. We really appreciate it.

Posted 8 years ago

“Cost- and time-efficient. No printer necessary. Really happy to date.”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

Irish Parcels is rated 4.6 based on 2,763 reviews