Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,766 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,766 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since I have written an extensive complaint, I'm amused I've been asked to write a review too. It's hard to give a good review to a company that doesn't turn up, lies about whether they did turn up or not, and then arrive to collect the parcel on a different day, AFTER the order has been cancelled.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Jeanette. We're very sorry about the issues you experienced with your collection. It is very rare that items are not collected on the expected date, however we recognise that issues with collections and deliveries can occasionally occur, as the service is not guaranteed, and unfortunately this is not always within our control. When such circumstances arise, we always strive to rectify such issues where possible by investigating this further with the courier. Again, we sincerely apologise for the inconvenience caused. Once your parcel has been delivered safely, please do get in touch and we will be more than happy to look into this for you. If you have any further questions about your shipment, please do let us know and we will be happy to help.

Posted 9 years ago

“very efficent,great to deal with the price could not be beaten,delivered on time,will use them again ,and reccomend to any one try them first you won't regret it harry”

Helpful Report

Posted 9 years ago

Thank you very much for your review, we're delighted Irish Parcels could help.

Posted 9 years ago

“Ordered a parcel pickup for thursday last week for which i paid. Now its tuesday the following week, and they still havent picked it up. The order was for a GLS pick up and when i mailed customer service they told me DHL would pick it up. I am not sure if they know what they are doing and frankly i am considering paying someone else to get the job done.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Finn. We're very sorry for the issue with your collection, it is very rare that items are not collected on the expected date. To avoid such situations, we always advise customers to contact us immediately if the shipment is not collected on the expected day. I can see that you were speaking with Melissa from our team, who contacted GLS as soon as possible to get this resolved. We're very sorry for any confusion caused. I can see from the tracking information that the item was collected successfully on the 12th and is currently in transit to the destination. Again, please accept our sincerest apologies for any inconvenience caused. If you have any further questions regarding your shipment, please contact us and we will be more than happy to help.

Posted 9 years ago

“Excellent service, very reasonable..... door to door, I will certainly be using them again and referring to all my friends!”

Helpful Report

Posted 9 years ago

Thank you very much for your review, Laura. We really appreciate it. We look forward to hearing from you in the future!

Posted 9 years ago

“Very easy to use and friendly staff.”

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Posted 9 years ago

Thank you very much for your review, Francis. We really appreciate it.

Posted 9 years ago

“Hi. I was initially delighted to come across Irish Parcels.ie. It seemed like a great service, door-to-door, reasonable rates and better speed of delivery and value than anyone else I had come across online or by phone. I selected the Express option along with maximum Insurance protection as I had a critically urgent delivery need to the UK but I must say I was dismayed when, over the following days, I received a mail and a phone call from my distressed UK client, wondering why I hadn't fulfilled my delivery promise - she, in turn, had people chasing her. She also said that from her online follow-up, it appeared that the parcel had not even been collected yet - this was the day AFTER which delivery had been promised in the contract! I also got online and phoned the company. At this point my faith in Irish Parcels.ie began to be restored with a very professional response and further follow-up by the phone representative, who explained the background (delayed plane departure from Dublin) and indicated some kind of compensation would be made if I emailed in my complaint. So, here I am-looking forward to some kind of appropriate response. Assuming same, and taking everything into consideration, I will certainly use Irish Parcels.ie again; I believe that the effort to respond to an issue that in fairness was outside of its control will have been well handled, if an appropriate gesture can be made. Hope to use the company again in the future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Paraic. We are very sorry that your shipment was delayed due to the aircraft delay. This is something that is extremely rare. Although Irish Parcels couriers have a 97% on time delivery success rate, the service is unfortunately not guaranteed, only estimated. This is also stated in our Terms and Conditions. Again, we very much apologise for any inconvenience caused by this delay. Please don't hesitate to send us an email and we will be more than happy to look into this for you.

Posted 9 years ago

“Fantastic efficient service. Collected and delivered on time and very economical too. Would recommend using this company highly.”

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Posted 9 years ago

Thank you very much for your review, we really appreciate it.

Posted 9 years ago

“A really easy online quoting and ordering system,printable customs documents...which wad great as I had no idea about them in the first place! and real time tracking.. I have sent 3 items with them and all have been delivered safe and sound and in one case 3 days ahead of estimate.. Would definitely use them again and recommend the service highly.”

Helpful Report

Posted 9 years ago

Thank you so much for your review, we're really glad you found the service so helpful. We're happy to have helped!

Posted 9 years ago

“The best parcel website i ever used, you need to try it, you won't regret it.”

Helpful Report

Posted 9 years ago

Thank you very much for taking the time to leave a review, we really appreciate it!

Posted 9 years ago

“Much cheaper and much quicker than others.”

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Posted 9 years ago

Thank you very much for your review.

Posted 9 years ago

“Very happy with the delivery service, it would be great if the booking time could be extended to 11am instead of 10am for same day collection as it is not always possible to have the booking done in time by 10”

Helpful Report

Posted 9 years ago

Thank you for your feedback. Unfortunately these cut-off times are set upon by our couriers, and so we need to set these in place in order for same day collections to go ahead. Please get in touch if you have any further questions and we will be more than happy to help.

Posted 9 years ago

“Background: Moving all household equipment from Ireland to Germany (incl. bicycle). Positive: - The website as an easy to understand User Interface - good pricing - helpful support responding quickly - with Paul a good trouble management - tracking of parcel worked really well Negative: - special char "+" was stripped out of e-mail-address without notice, leaving me without the needed verification mail - help-desk replaced e-mail with another one, but accidentally added space in front of it, so again no login possible - to use the discount on top-up, I wanted to load exactly the needed amount. website allowed cent-amounts, but finally rounded the payment down, so I ended up with a lack of 33 cent on my order. Credit-card payment allowed no amounts below 1 Euro, so no way to pay. Top-Up starts from 10 Euro, so I had to top up those 10 Euro to get the order going. - on this payment, the left-over 9,67 Euro disappeared from the account - while one parcel with TNT worked perfectly, GLS basically broke all well packed glass-made kitchen utensils reliably with 100% (not covered by any insurance) - after email-support, the 9,67 Euro were supposed to be booked back onto my credit card. They haven't arrived yet up to today. Summary: The people behind the company have potential and are nice to work with The system is buggy in cases not being 100% standard Would I use the service in the current technical state again? Possibly, in some constellations.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're very sorry you experienced these issues with your order. The top-up balance issue was caused due to two top-up payments being used to pay for one order. If you do not have enough top-up there is a 'save for later' option, you can click this to add more top-up, and come back to the order. We're also very sorry if any items sent on the service were damaged, damage is an extremely rare occurrence. Glass-made items are on our non-compensation list and if you are to send them, this is at your own risk, as they are not covered. We advise all customers to look at our non-compensation and prohibited items list to ensure that their items can be sent safely. Again, we're very sorry about this. Please get in touch if you have any further questions and we will be more than happy to help.

Posted 9 years ago

“Very good site and very efficient. Payment options are a bonus and there is no long drawn out process to getting your labels. Overall it is one of the best sites I have dealt with. Delighted I found it.”

Helpful Report

Posted 9 years ago

Thank you very much for your review, we really appreciate it!

Posted 9 years ago

“Always very responsive, great service, highly recommended.”

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Posted 9 years ago

Thank you so much for your review, we really appreciate it.

Posted 9 years ago

“The second day of receipt of the package everything quickly efficiently without a problem good job!!!”

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Posted 9 years ago

Thank you very much for your review.

Posted 9 years ago

“Could be very good if I wouldnt have to pay VAT, because I purchase service from an Irish company as a foreign company. I loose money. Other than that service is very good.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We're very sorry you feel this way. VAT is a legal requirement and is out of our control - it is the company's responsibility to claim this back at a later date. Unfortunately this is something we cannot change.

Posted 9 years ago

“Unrivalled value for money. Speedy collections ,excellent tracking & always available for questions!!”

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Posted 9 years ago

Thank you very much for your review, we're glad we could help.

Posted 9 years ago

“Very prompt delivery from UK to South West Kerry at reasonable price. We will use them again.”

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Posted 9 years ago

Thank you for your review, we really appreciate it.

Posted 9 years ago

“Web system is good. Pity we could not complete the order on line. Will recommend your service and likely use it again. Thank you”

Helpful Report

Posted 9 years ago

Thank you very much for your review, it is appreciated. I am very sorry if you had an issue placing an order online, if you could send us an email (via contact page) the details of the issue you had we will make sure this does not happen again. Thank you very much.

Posted 9 years ago

“Efficient and website is user friendly”

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Posted 9 years ago

Thank you very much for your review, it is much appreciated.

Posted 9 years ago

Irish Parcels is rated 4.6 based on 2,766 reviews