Irish Parcels Reviews

Name: Irish Parcels
Address: Coliemore House, Coliemore Road, Dalkey, Dublin
Rating: 4.56

4.6 Rating 2,766 Reviews

90 %

of reviewers recommend Irish Parcels

Company Reviews

Metrics

Info

4.6

Based on 2,766 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Irish Parcels:

Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!

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Phone:

0196 97886

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Irish Parcels 5 star review on 1st February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Efficient and professional while being good value.”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

“Parcel has arrived safely and in perfect condition. Thank you”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it.

Posted 8 years ago

“I had an excellent experience with Irish Parcels. Most importantly, the person picking up my package communicated with me very well. The package was picked up from me while I was at work and he called and told me when he would arrive. He arrived at my place of work exactly when he said he would.”

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Posted 8 years ago

Thank you very much for your review. We're delighted that Irish Parcels could help.

Posted 8 years ago

“We used Irish parcels.ie to send 4 boxes to Italy. I found their site easy to use and the price was good. I had to contact them te collection and found them very helpful and resolved my issue very promptly. I would have no hesitancy using them again. ????”

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Posted 8 years ago

Thank you very much for your review, Yvonne. We're delighted that Irish Parcels could help.

Posted 8 years ago

“Thanks , It was a fast delivery. Good job...”

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Posted 8 years ago

Thank you so much for your review, we really appreciate it.

Posted 8 years ago

“Your site is great! Easily found very cheap couriers and even got a discount as a first time customer. Quick collection, quick delivery. But the driver from GLS was very very rude!”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it. Unfortunately as our courier is a third party company, we are unable to comment on their behalf. However we sincerely apologise that you had a negative experience, and we hope that this does not deter you from our services in the future.

Posted 8 years ago

“It would be really really really good to provide a time window shorter... I could not stay at home till 4pm waiting for getting my parcel collected. You should improve your service from this point of view. So far no problem.. but we will see if the parcel will arrive in time and good conditions.”

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Posted 8 years ago

Thank you for your feedback, Orefice. In order to keep our services as cost-affordable and competitive as possible, unfortunately we cannot offer specific time-slots for our collections or deliveries ahead of booking. This is possible by going to the courier directly, however at a much higher cost. If you give us a call on the morning of the collection/delivery, we may be able to help you get a more precise time from the driver directly. We hope this helps for next time. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Spot on. Order placed on Friday midday after Nightline couriers failed to show up in 2 days. Parcel was promptly collected on Monday and delivered on Tuesday. Good price. Great online service. 100% recommended”

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Posted 8 years ago

“I have used Irish Parcels a number of times to send parcels to France. The website easy to use and the staff are helpful. The service and price are excellent.”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it.

Posted 8 years ago

“Very helpful. Delivered on time and collected on time. Couldn't wish for more.”

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Posted 8 years ago

Thank you very much for your review, Michael. We really appreciate it.

Posted 8 years ago

“Parcel was due to be collected from my home address. Late afternoon, nothing had happened, so I checked on tracking service. Discovered that a remark had been written at 4.28pm. Cannot collect parcel, reception closed. Hello, what the hell is that all about.. Could not get hold of anyone online or by phone. Eventually got drivers mobile number next day, and after giving him directions, he arranged to collect. Could not tell me what had happened the previous day, was not his round. All in all not a good start to my first dealing with this company. Sorry.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We're very sorry for the issues you experienced with your collection. Although the vast majority of our collections and deliveries take place on the expected date, we recognise that issues with collections/deliveries may occur as the service is not time-guaranteed, and unfortunately this is not always within our control. I can see that you spoke with Anthony from our team, and to reiterate, we believe this may have been caused by a technical issue. Again, we sincerely apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Excellent Service. Parcel was collected as stated, delivered on time and tracking information available at all times. Price was extremely competitive.”

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Posted 8 years ago

Thank you very much for your review, we're delighted that Irish Parcels could help.

Posted 8 years ago

“After some initial confusion, our parcel was collected very efficiently. I can't fault the call centre staff, particularly Aaron who took ownership of our issue and ensured that everything possible was done to resolve our problem. Thanks so much, happy to use again and recommend to others.”

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Posted 8 years ago

Thank you very much for your review. We're very sorry for any initial issues you experienced with your shipment. We're delighted that regardless you were pleased with the service, and we hope to help again in the future.

Posted 8 years ago

“Excellent Service & Value, Prompt Collection & Delivery. Hassle Free & Online Booking Very User Friendly. Highly Recommend.”

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Posted 8 years ago

Thank you so much for your review, Sharon. We really appreciate it.

Posted 8 years ago

“very good”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it.

Posted 8 years ago

“First parcel we asked for change of address. could not be done even before collection. we then had to make a new booking with new address and new Label and after collection advise Irish parcel to cancel the old booking with wrong address. Irish Parcels cancelled the wrong booking. Parcel went missing for a week. was then without consultation returned to sender. Contents all broken up. We Then made a New Booking for a replacement parcel , Never got confirmation on the internet from the booking. emailed Irish Parcels Quote "yes there is a small problem with the IT system confirmation will follow " Off course it never came. Still do not know this date if it Was collected or delivered on our behalf as there is no way without a reference to track it. Therefore can not rate Irish Parcels anything but very Poor Rene Wubben Emerald Cargo Systems Waterford 051-820008”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We're very sorry for the issues you experienced with your shipment. Unfortunately when a booking has been made, it cannot be altered once it has been processed and a tracking number issued - this is stated in our Terms and Conditions. For this reason, we were unable to change the address on your original booking. I can see that the original collection date chosen was the 30th of August, and you re-booked for collection on the 31st of August. As the items were handed over to the driver on the original collection date, instead of the new collection date, the driver did not have this new information on his manifest, and so the items were collected under the incorrect tracking number and forwarded to the incorrect address. This resulted in the items being returned to sender. Our courier was then required to cancel the collection booked for the 31st, as there was then nothing to collect. We stipulate that, even if a collection is re-booked for an alternative date, the driver may still attempt collection on the original date as this is likely to have already been issued to their manifest for that day. In this instance, we strongly advise turning the driver away. We ask customers to ensure that items are handed over to the courier only on the collection date chosen at booking to avoid any issues with the shipment. We hope that this offers an explanation for these issues. I can see that your most recent order with Irish Parcels was successfully collected and delivered. We're very sorry that you did not receive the tracking information via email - this was caused by a slight technical issue. However, this information is available by logging into your Irish Parcels account on our website. We're also very sorry if any items sent with Irish Parcels were damaged. Damage is extremely rare on any of our services, and we regret that this happened in your case. Please email us with photos and details of the damage and we will look into this further. Again, we sincerely apologise. If you have any further questions about your shipment, please do contact us and we will be happy to help.

Posted 8 years ago

“Paid TNT Express Delivery and was delivered over 24 hours late”

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Posted 8 years ago

Thank you for your feedback, Stephen. We're very sorry for the delay with your shipment. Although the vast majority of our shipments arrive on the expected date, Irish Parcels is not a time-guaranteed service, only estimated. I have taken a look into the tracking information and can see that TNT attempted this delivery on the expected delivery date, however were unable to deliver as no one was present at the delivery address. The parcel was then delivered the next working day. Again, we apologise for any inconvenience caused. If you have any further questions about your shipment, please contact us and we will be more than happy to help.

Posted 8 years ago

“Excellent semis!”

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Posted 8 years ago

Thank you very much for your review, we really appreciate it.

Posted 8 years ago

“Very good value, I saved 12 euro V An Post, collection from home was a real bonus.”

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Posted 8 years ago

Thank you very much for your review.

Posted 8 years ago

“The best online courier website. Very easy to navigate and great service”

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Posted 9 years ago

Thank you very much for your review. We really appreciate it.

Posted 9 years ago

Irish Parcels is rated 4.6 based on 2,766 reviews