“Phoned around and contacted a few companies before I made an order. Mention of iswegway in PC Advisor sealed deal for me. Was guaranteed 3 boards for Xmas. All arrived early, today. Perfect. Excellent experience all round. Will definitely recommend and use again. 5 star !! Keep it up !!”
“After talking to a girl from customer service who advised us to go with 6,5 inch wheels black model for my son, we placed an order and started waiting. Shortly after we received a track number and, after couple days - parcel itself.
Though the cover of swegway was not impressive, the board itself was well made and had usual UK charger. Switched ON to try on myself first. Impressive feeling, new technologies in action - felt myself a kid again!
What should I say about my own child? He was happy as never. Thanks for you, iSwegway. You make dreams a reality.”
“Yes I agree with a lot of what people are saying that its taken a little longer than expected to get my package delivered !! and I am not happy but it is CHRISTMAS...and they promised before Christmas delivery and to that they have honoured...they have even refunded my additional postage I paid so over all did I get my board before Christmas Yes I did and money back for postage I paid, therefore it is unfair I leave a bad review, But what I would say to the company is may speak to their curriers as its clear they can not handle the demand.”
“I would give excellent but I was hoping to receive my items which are awesome and I checked with UK Charger so no concerns of over heating by the 17 DEC but they arrived before Christmas as promised... I was just hoping to get them a few days ago...thx”
“Lots of research before I bought online since the press are really making Swegways a hot topic. Spoke to the team on the phone and cleared all my concerns about the safety side of things including the big question if the plugs were safe. Ordered on the 3rd and took delivery on the 9th. Not bad for a free delivery service. Now the board is exactly what I ordered. Black Classic with UK BS1363 charger, manual and box. It's called a smart balance wheel, others calls it differently. I am guessing it's because it's so new to the market there's no actual fixed name just yet. After unboxing and charging it we have been using it all week with no problems. I highly reccomend these guys and will definitely be ordering again in summer for my sons birthday!”
“My husband ordered a swegway from them last week and they have been very informative about the status of our order. Looking forward to receiving my swegway on the 22nd!”
“I am in the same boat and of the same dissatisfied opinion of a gentlemen earlier today.. I too have yet to have received my board, ordered on the 4th, more so nor have I had an update or any response to my email asking for an update.”
“Ordered mine on the 4th of December 2015, and has still not arrived by the 14th December. Having assured me it will arrive by last Saturday, they have now stopped taking 'support calls' entirely and a receptionist will offer to send a message on your behalf to their support team.
The receptionist then informed me that they were aiming for Christmas Eve / Day, for their delivery. Think carefully before placing your order.”
Hi Chris, apologies about any delay. I can see you order has been delivered by UK Mail. Please see information below. You can use the tracking number on UK Mail systems to also see this. Please advise if we can assist further as your review suggests we have not delivered on our service.
Your parcel 41041910004823 is Delivered
Signed for by DORRINGTON on 16th December 2015
“I ordered a swegway couple of days ago..got my tracking number today but i cant seem to track it..phoned customer service and they are go8ng to get back to me..i was really worried incase this was a dodgy site but after seeing all the good reviews, my mind is more at ease..i really hope this is just a small glitch..i will give it a normal rating just now.hope to give u 5stars once i recieve my board.”
“Very poor service,
It's been nearly two weeks since we logged our complaint the iSwegway team only like to deal with the good reviews, when you ring the customer service number they just take your details and say someone will be in touch no one rings you all you get is a short email saying some is looking into your problem but you never get an actual update or told what is happening. I told the iSwegway team last week I would be contacting the police seen as though they say they have no record of our purchase but they have still taken the money out of are bank which is classed as theft but they still don't get in contact with. All round rubbish service.
Look forward to hearing from you!!”
“I ordered an iswegway on Black Friday and was told it would be delivered in 7-10 days which would be in time for my Son's birthday. 10 days have passed and no swegway. I have tried on numerous occasions to contact iswegway to find out what has happened to my order, only to be told that my details would be passed to the customer services team who would phone me back. I have now waited for 6 days and still no-one has phoned me and still no swegway. Also a VERY DISAPPOINTED son who has no swegway for his birthday.
Would not recommend this company.”
“I placed an order for two hover boards 15 days ago and they still have not arrived (the 7-10 working days estimated delivery has come and gone). This is a cause for real concern as Christmas is fast approaching and it would be a shame to have two disappointed little boys on Christmas morning. I chose to order on this site because of the unbelievable reviews (obviously they were too good to be true) and the quality guarantees, as well as the fact that it is a UK company. I have sent numerous emails and have not received a single response. Extremely disappointed.”
Hi George, we apologise for any delay caused however, I can see you order has been delivered by UK Mail.
Please see information below. You can use the tracking number on UK Mail systems to also see this.
Please advise if we can assist further as your review suggests we have not delivered on our service.
Your parcel 41041910004599 is Delivered. Signed for by MONDO on 17th December 2015.
“I received notification I would receive my Swegway on Thursday. It never arrived. I contacted the courier and they said I would have to contact the sender as they never received the parcel from them. I called iswegway on Thursday and they said someone would deal with my problem in 24 hours. Heard nothing! Called again Friday - they said someone would respond straight away. Again, heard nothing. Called again last night - still heard nothing and no one there could give me any further information as to the expected delivery or where my product is. Very worried now!”
“10 day deadline has passed and still no tracking info. Called today and was told that it was the delivery people that were behind schedule due to black friday. Today i took 2 deliveries from Amazon for me and three for neighbours, everyone is delivering except Isegwats couriers by the look of it. Really starting to regret my choice now which was only made because i wanted a 'genuine' product due to the media reporting 'copycat' products.
Will be contacting credit card company if i don't have a tracking number in next few days. For now i would avoid , if i ever get my sons Xmas prezzie ;-(”
Hi John, I have just looked into your order and can see it was delivered by our courier UK Mail. Please advise if you have any further issues. We apologise for any inconvenience caused.
Your parcel 41041910004530 is Delivered
Signed for by APPLETON on 16th December 2015
“i ordered 1 board on black friday told 7 to 10 days delivery 10 days up now i emailed to be told on or before the 12th still no tracking info so emailed again to now be told sorry for delay due to rush they will be in contact soon with delivery and if for xmas guarantee it but
thats not acceptable to me they have already failed to deliver on the timescale they gave me so what makes them think i have any faith in this being delivered on time i read the review below and iswegway responded saying this person boards on there way now so were is my tacking information then this make no sense as my delivery already due they had 2 days to go to say i am not happy is an understatement”
“Have order two swegways on a seven to ten day delivery and I am still waiting tracking information on the seventh day with only two days left on delivery dead line. Each time I call I can not get to talk to anybody that can give me information”
Hi Barry, I can confirm your order has been despatched and the information for tracking has been e-mail to you. We apologise for any delays in responding to you, due to the time of year we are inundated with e-mail and telephone requests however we are working our hardest to ensure everyone get their orders.
“I'd researched these a lot and was impressed with previous reviews and the quality of their products. I ordered this on a 7-10 day basis and received it spot on 7 days. Fantastic product, fantastic service! Would definitely recommend them. They are also on hand to answer any queries you may have.”
“I ordered an ISwegway on 24 November and the money has gone out of my card. I have not received the goods and have tried numerous times to get information. I have been told that customer service will ring me, they have never returned my calls. I am seriously worried about this situation and have been advised to contact Trading Standards. What is the situation with my order, it is very concerning as the company have been behaving very strangely.”
