iTokri आई.टोकरी Reviews

Name: iTokri आई.टोकरी
Address: A-7, SHRI KRISHNA NAGAR, HAIDERGANJ, DHA, SIKENDER KAMPOO, LASHKAR, GWALIOR, Madhya Pradesh
Rating: 4.66

4.7 Rating 11,470 Reviews

93 %

of reviewers recommend iTokri आई.टोकरी

Company Reviews

Metrics

4.7

Based on 11,470 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

iTokri आई.टोकरी 5 star review on 28th May 2024

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V poor”

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Posted 7 years ago

“I had heard about you and seen your products which looked extremely fantastic.I was looking forward to order these earrings.Your newspaper packaging is very cute and the pouch is extremely lovely.But sadly,the earrings are not.They are so fragile like they would break any moment I am about to wear.Now when I look at them I feel they weren't value for money either.This is a huge disappointment for me.”

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Posted 7 years ago

“Ordered and paid for 3 meter of fabric Received 2.50 meters. Felt cheated”

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Posted 7 years ago

“Booked product fortnight ago and no track of the package. Pathetic response”

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Posted 7 years ago

“my product broke within 3 days of use”

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Posted 7 years ago

“As much as I loved the design of the product, it broke the very next day! I have raised the concern about this but solution is awaited”

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Posted 7 years ago

“It was a pleasure”

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Posted 7 years ago

“I had requested for the product to be delivered on a specific date as was not in office the same was also assured by tokri thru mails. Inspite of the same the delivery was done earlier putting others in discomfort. Didn't expect this from tokri not at all professional”

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Posted 7 years ago

“very expensive and not so good quality of material.”

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Posted 7 years ago

“Fabric was not great a”

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Posted 7 years ago

“I think ordering with iTokri is fine as long as you don't want to return it or talk to their customer service. Ordered fabric and found that the colours didn't match exactly. Initiated return process with their 'hindi' ONLY speaking customer service staff, who will continue to talk in hindi even if you say you don't understand the language. Not a single english speaking customer service staff they say and run an international online business. How many days I had to follow up with them to get the return parcel collected. Finally it was collected after 12 or so days, and then again I didn't hear from them for a week. I kept mailing to ask the status and received no reply. Just saw that the money has been refunded to my account. For this entire return process, they made some 10-15 phone calls, all in Hindi, while I kept telling them that I would like email communication. Having sent a wrong product and have the customer answer 15 phone calls for that? I am also offended that you think everyone should know Hindi.”

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Posted 7 years ago

“Bad service”

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Posted 7 years ago

“I had ordered kalamkari fabric and blue dart refused to deliver it to my home ...i have yet not received it inspite of me being at home all these days. When i tracked the product its listed at consignee not at home ...which is a total lie. Please improve ur delivery system . Blue dart sucks”

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Posted 7 years ago

“Pathetic”

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Posted 7 years ago

“Bad material”

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Posted 7 years ago

“The product sent looked entirely different in the pic..when I received the dupatta...it was way much darker in colour than shown in the picture..disappointed”

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Posted 7 years ago

“THE RETURN PICK UP HAS BECOME A PAIN FROM 1 WEEK,NOT EXPECTED SUCH SERVICE FROM ITOKRI. ABOUT THE PRODUCT: your website seems to have wide range of variety and products but unfortunately the fabrics i had ordered didnt feel upto the mark compared to the price u charged per meter..the cloth will also leave colour when washed,the colour and material shown on pic also feels diff .about the packaging i m not sure if you guys always wrap it with a news paper and brown card board and send it to customers but they needs to be improvised”

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Posted 7 years ago

“I've been a regular and loyal customer with you for many years ! I've always recommended you to everyone telling them what a great job you do and this is how you treat me. I'm highly upset with you. Will not be ordering from you again unless the product is extraordinarily good ! This is the third time I have tried to order ajrak from Itokri ! I always order on the first day your collection is put up as I know how fast your products get sold. This time I confirmed the order and told the lady that I need the full material in one piece (all 5,5 meters ) but please send after the 15th as there is Ganesh visarjan and the roads in my city are closed or blocked. So your courier fellow will not be troubled. My mistake ! Why should I have bothered about you people I don't know ? Anyways having been reassured by her and confident that the earlier episode would not be repeated I stitched the top and got the accessories to go with the skirt I was planning to stitch for my birthday ! Now thanks to you neither did I ge”

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Posted 7 years ago

“Response to my order was immediate. It reached me in time.I was pleasantly surprised to find the saree I ordered for, nicely packed in a bag with a pair of earring attached. Thanks a lot . Keep it up. I have placed another order and waiting for it to arrive. Find the price a tad on the higher side. May be you can offer small discounts occasionally”

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Posted 7 years ago

“My order #52255 was placed on 17/08/2016. Had ordered for two soaps and one sandalwood necklace. It was a prepaid order and a gift. The soaps reached but till date the necklace has not. Repeated contact with the iTokri team has failed to yield results. They say they have sent and will call back after checking again. Neither do they call nor has the stuff reached. needless to say it was an extremely disappointing and embarrassing experience. Would never order again. Priyanjali”

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Posted 7 years ago

iTokri आई.टोकरी is rated 4.7 based on 11,470 reviews