“JCPenney sucks. I ordered two dresses for a wedding. They were due to be delivered on Monday. It was delivered Tuesday and the wrong item was sent. I reached out to JCPenney and the only offered a refund once the wrong item is sent. I asked for the right item to be sent overnight and I was told to visit the store. If I had that option I wouldn’t have ordered on line. I’ll never order from JCPenney again.”
“I had an even exchange on a top, just wanted to exchange for a different color. Both were still selling for the same price, but they only would give me a $5. Credit towards the other top!?!?! NEVER EVER HAD THAT EXPERIENCE AT ANY OTHER STORE. That is what led me to their reviews to see if other people had the same experience.”
“Jc Penney and Synchrony bank have small print stipulations to their credit cards that are not ethical. Shame on me for not reading. Do not open an acccount with them”
“I ordered this Young Men’s Arizona Hoodie in a medium size and the label and ticket show medium but this is more like Men’s XXLg. I have had issues with the actual size compared to what the label size is my past 3 orders”
“JCPenney's needs to get people that speak English and understand their customers they lost a package for $600 and have blocked an investigation for the package and I still haven't received my money”
“I have been waiting for a call from the store manager since earlier this morning. Still haven't heard from her. I have a unique situation which needs to be handled by the store manager. She,Liza hasn't bothered to call me. Pretty bad customer service.”
“I bought a bracelet and it broke within a couple of months. I also bought a protect plan which is overseas in India. They will not acknowledge the plan. They want to keep repairing never replacing. Don't buy any jewelry from JCPENNEY!”
“I have called customer service several times starting 8/15/24 asking them to send a credit amount owed to me by check. I’ve been told recently that the check was mailed and cashed by someone (not me as I never received it) so it is now up to me to figure out who cashed it which is of no help in getting the money owed to me. For all I know the check was never sent or possibly someone in their own office stole and cashed it. I will not give JC Penney’s another dime of my money.”
“Ordered items online after visiting store and being told they don’t carry what I needed. Placed two orders on line a day apart. Both orders shown as delivered . Received first order but only 1/3 of second order. Called customer service and they refunded by money but told me I could not reorder because my J.C. Penney credit card was over the limit. It was not, they hold money so it shows over the limit. I also asked them to update my phone number which they said they could not do. I had a 40% off coupon that they mailed me. Went back to the store to purchase the one item they did not ship that was in stock. Picked up 2 other items and went to the one checkout that was open. They asked for my phone number. I gave my current number. She said it didn’t work. I told her they had it under a different number which I didn’t remember because I hadn’t had that number for over 20 years. I said do it without a number , she said I would not get the discounts then. Figured that out and she rang up my items. I gave her my coupon and she said it wouldn’t work. She then handed me a stack of unopened coupons and told me to pick one. I asked her what if I don’t get one for 40%. She responded then you don’t get it. Due to her rudeness and huffing and puffing and talking over me the entire time, I said I was done and wheeled my wheelchair right out. I also during this visit, picked up a 2 in nail in the wheel of my wheelchair. I have shopped at j c Penney for over 50 years and that was the last time. If I could give zero stars I would.”
“Have been living at my current address for 11 years & a few times I’ve ordered online and had it delivered. This week I ordered 1 item & when I got the confirmation email the shipping address was my previous address from 11 years ago. I immediately called customer service but “because I waited over an hour to call …. They could not change the shipping address.”
After several calls to them, getting the same answer- one rep stated “I could send it back to the warehouse & we will credit your account once received “ (well - you can change THAT in the system but not the shipping address? And how ironic that their bill comes to the right address)
I was told “to wait for the UPS tracking email & I could change it through them”
WRONG …. After FINALLY getting a person, UPS told me “they could only change the street address…. Not the street address and the town …. & their client- JC Penney - should have called them to correct the issue as soon as I called them ….”
ha,ha, ha”
“I'm actually surprised they are still open and running. You definitely can't get anyone to pick up the phone in the salon.1 person working..totally ridiculous if you can't pay your employees that you need to run a business ," then you shouldn't be in business.”
“After years of saying no when asked if I would like to apply for a JCPenny credit card, I finally decided to do so. It was activated at the register with an employee who called to verify. After speaking on the phone (at the register) answering numerous questions 'to verify my authenticity' I made my purchase. Only to go to the salon and have my second transaction declined! The cashier had me call the customer support. AGAIN, I went through the same 'authenticity verification' in front of other customers. How embarrassing.
Part of this new verification was sending a text to my phone that I had to repeat back to them. I said I was just verified at the previous check out. Why are you doing this again? I asked to speak to a manager so I could explain why I am canceling my card. That manager Diago was rude and obnoxious. (Listen to the recorded call if you care) I hung up on him. Stop encouraging your customers to apply for a credit card if your going to embarrass them (twice in one day) at the register.”
“As I was waiting for a pre booked appointment in the JCP salon, I realized the salon was having an event for 10$ haircuts. Many people where coming in and being turned away, as there was no availability at the time of their arrival. I noticed that the customers were extremely annoyed and irritated. They drove from there homes only to be turned away. They were very rude to the manager and stylists at the reception area. If the purpose of this event was to draw in new clients, I'm sad to inform you that it's a big fail.”
“Totally Nonsense I did I big mistake ordering online with JC Penny. At the time of ordering they gave me only one store pickup option even they have a location nearby my home. I tried to rectify through customer service they are so rude and unable to solve my problem worst service never recommend any one to shop with JC penny.”
“Four bowls ordered, one was broken. It was packed flimsy without care for the fact they could easily break. It was a Christmas gift. They ( said ) they’d refund my money but couldn’t replace the broken one. I won’t be ordering again.”
“Ordered clothing for my Grandson. 8 out of 9 items came in correct. Went online to return the 1 item which was incorrect, and to return it it was going to cost me $8 for their error. Received 48 X 29 Mens Jeans instead of 4T 4 Piece PJ set. All I wanted to do was send them back and have them send out correct item. Called # for customer service and it was a total joke. Just wanted to ship back and once received they could ship me correct item. Never, ever had this issue with Macy's. Went as far as taking a picture of the received item with the label clearly saying 4 piece PJ set.”
“Purchasing online is a joke!!! I bought a pricey necklace that not only arrived weeks later then what I was told but the chain was completely dammed with knots. When I called for help, the customer service was horrible. Will not shop ever again online.”
