“I have called customer service several times starting 8/15/24 asking them to send a credit amount owed to me by check. I’ve been told recently that the check was mailed and cashed by someone (not me as I never received it) so it is now up to me to figure out who cashed it which is of no help in getting the money owed to me. For all I know the check was never sent or possibly someone in their own office stole and cashed it. I will not give JC Penney’s another dime of my money.”
“Ordered items online after visiting store and being told they don’t carry what I needed. Placed two orders on line a day apart. Both orders shown as delivered . Received first order but only 1/3 of second order. Called customer service and they refunded by money but told me I could not reorder because my J.C. Penney credit card was over the limit. It was not, they hold money so it shows over the limit. I also asked them to update my phone number which they said they could not do. I had a 40% off coupon that they mailed me. Went back to the store to purchase the one item they did not ship that was in stock. Picked up 2 other items and went to the one checkout that was open. They asked for my phone number. I gave my current number. She said it didn’t work. I told her they had it under a different number which I didn’t remember because I hadn’t had that number for over 20 years. I said do it without a number , she said I would not get the discounts then. Figured that out and she rang up my items. I gave her my coupon and she said it wouldn’t work. She then handed me a stack of unopened coupons and told me to pick one. I asked her what if I don’t get one for 40%. She responded then you don’t get it. Due to her rudeness and huffing and puffing and talking over me the entire time, I said I was done and wheeled my wheelchair right out. I also during this visit, picked up a 2 in nail in the wheel of my wheelchair. I have shopped at j c Penney for over 50 years and that was the last time. If I could give zero stars I would.”
“Have been living at my current address for 11 years & a few times I’ve ordered online and had it delivered. This week I ordered 1 item & when I got the confirmation email the shipping address was my previous address from 11 years ago. I immediately called customer service but “because I waited over an hour to call …. They could not change the shipping address.”
After several calls to them, getting the same answer- one rep stated “I could send it back to the warehouse & we will credit your account once received “ (well - you can change THAT in the system but not the shipping address? And how ironic that their bill comes to the right address)
I was told “to wait for the UPS tracking email & I could change it through them”
WRONG …. After FINALLY getting a person, UPS told me “they could only change the street address…. Not the street address and the town …. & their client- JC Penney - should have called them to correct the issue as soon as I called them ….”
ha,ha, ha”
“I'm actually surprised they are still open and running. You definitely can't get anyone to pick up the phone in the salon.1 person working..totally ridiculous if you can't pay your employees that you need to run a business ," then you shouldn't be in business.”
“After years of saying no when asked if I would like to apply for a JCPenny credit card, I finally decided to do so. It was activated at the register with an employee who called to verify. After speaking on the phone (at the register) answering numerous questions 'to verify my authenticity' I made my purchase. Only to go to the salon and have my second transaction declined! The cashier had me call the customer support. AGAIN, I went through the same 'authenticity verification' in front of other customers. How embarrassing.
Part of this new verification was sending a text to my phone that I had to repeat back to them. I said I was just verified at the previous check out. Why are you doing this again? I asked to speak to a manager so I could explain why I am canceling my card. That manager Diago was rude and obnoxious. (Listen to the recorded call if you care) I hung up on him. Stop encouraging your customers to apply for a credit card if your going to embarrass them (twice in one day) at the register.”
“As I was waiting for a pre booked appointment in the JCP salon, I realized the salon was having an event for 10$ haircuts. Many people where coming in and being turned away, as there was no availability at the time of their arrival. I noticed that the customers were extremely annoyed and irritated. They drove from there homes only to be turned away. They were very rude to the manager and stylists at the reception area. If the purpose of this event was to draw in new clients, I'm sad to inform you that it's a big fail.”
“Totally Nonsense I did I big mistake ordering online with JC Penny. At the time of ordering they gave me only one store pickup option even they have a location nearby my home. I tried to rectify through customer service they are so rude and unable to solve my problem worst service never recommend any one to shop with JC penny.”
“Four bowls ordered, one was broken. It was packed flimsy without care for the fact they could easily break. It was a Christmas gift. They ( said ) they’d refund my money but couldn’t replace the broken one. I won’t be ordering again.”
“Ordered clothing for my Grandson. 8 out of 9 items came in correct. Went online to return the 1 item which was incorrect, and to return it it was going to cost me $8 for their error. Received 48 X 29 Mens Jeans instead of 4T 4 Piece PJ set. All I wanted to do was send them back and have them send out correct item. Called # for customer service and it was a total joke. Just wanted to ship back and once received they could ship me correct item. Never, ever had this issue with Macy's. Went as far as taking a picture of the received item with the label clearly saying 4 piece PJ set.”
“Purchasing online is a joke!!! I bought a pricey necklace that not only arrived weeks later then what I was told but the chain was completely dammed with knots. When I called for help, the customer service was horrible. Will not shop ever again online.”
“Recently purchased a ring and when sending it out to be sized was told no later than2 weeks. When I stopped out to check on the status 16 days later. Found out the rind was never sent out when they said they would and now telling me 4-6 weeks. Sizing company stated they would put a rush but Penney’s now says that rush is an additional 7-10 days. When asked what would make me happy I told them to contact the company and have them size the ring and overnight it. They refused and cancelled the sale. THIS IS WHAT KIND OF CUSTOMER SERVICE THEY OFFER. Salesman that sold me the ring was even at the service desk and verified that he told me 2 weeks and that is what he was told to tell customers. they lie to make sales. Will never set foot in another Penney’s again.”
“lots ! the last thing, my order said free ship to store, by the time i finished adding items, it said 3.95 ship to store. your website is really bad !!!..I'm going
to Belk. they are dependable.”
“I have the app besides the computer. I have tried over the last year to order items (women clothing) and there is never anything available that happens to be on sale. It's becoming suspicious. The stores should know what is coming up on sale and adequate amounts should be available. I am at the point of canceling my acct. Too far to drive and I shouldn't have to drive if i so choose. I will give your store online ordering a few more months. Then I will cancel my membership. I am sure someone wants my online business.”
“Soo my payment was due on a Sunday, I paid through my bank on a Wednesday, JCP said they received the payment on Monday a day late so they charged me $32 late fee, I called to dispute and they wanted me to send them a letter from my bank saying when they sent the payment. That is too much work for a customer to have to provide, you would think for a customer that has never been late with a payment,the fee would of been removed. Anyway I canceled my account, their products and clientele not to mention the messy store has gone downhill anyway and the peop”
“I ordered a dress, it is taking forever to get to Farmington. When I placed the order, it stated it was arriving on a Saturday, on Saturday went to Penneys, the dress was still in route, now the dress will arrive till Wednesday. The dress is in Texas, why sent it to Florida. Kind of dumb to reroute.”
“Yes, I just want to let other people know about the jury department at JCPenney‘s. I purchased a bracelet there and it’s broken two times and the people were rude disrespectful and it was impossible for me to get a refund after I sent my bracelet to get fixed twice the second time I got it the next day it broke again so be careful with buying bracelets or their jewelry. There is no guarantee on your stuff even after you’ve paid your own hard working money for it. I would never purchase any more jewelry from there. That was the last straw.”
“I bought some pearls for my wife thinking you were the JC Penny of old that had quality stuff and if there was a problem you( a long time ago) would stand by it. We brought them in after wearing them 3 times. And so we took them back to the store and the sales person said we were out of luck. I'm past it, but my wife is through with your store. I guess that's why your company (like Sears) is on your way out of business. God don't like ugly!!”
“Worst online experience you could hope for. Charge me for shipping when I wasn't supposed to be charged when I called in they said they can't refund the money. Items were supposed to be delivered 3 to 5 days now it's turning into 12 days. Never again!”
“Do to your JCPenney mastercard wanting to charge me a fee each month for not going paperless after 24 years of loyalty as a customer who pays his purchases in full each month. I have decided to cancel my JCPenney mastercard as of today.”
