“I bought two sweaters in October for winter. I live in Florida, so I didn't wear one until
December. After my first wear there was fuss balls all over the sweater. I took it back to Pennys and the lady was very rude and I was told there was nothing they could do about it. Instead she tells me she bought a throw for her sofa and it sheds. She said do you think they would take it back? This was at the Orange Park Mall. I can see why penny's stores are closing. I will never shop there again. Even the manager was rude.”
“I made a Christmas order of two items. They shipped 12/14/24 in two different shipments. I received one at the promised 3-5 days and the other as of 12/21/24 was never received by the carrier from JCPenney. I reached out and the reps said it happens sometimes and that I would have to wait till 12/28/2024 to ask for a refund. They just did not care. I am never shopping JCPenney again.”
“JC Penny's Customer service is GARBAGE. They are very rude and after you purchase something with them and have a problem you with get the run around and no help .They are clueless!!! There was only one employee that was in the store that went out of her way and she even had problems with customer service.We finally after a week with them disputed the charge on our credit card and that worked.We never received our item and they made us feel like it was our fault.I Don't even want to give them one star but its the only way to review them. We will never buy online again or SHOP THERE STORE!!!!!”
“JCPenney has the worst customer service representatives talking there calls ever. From being spoken to disrespectfully, to being hung up on, the incompetence is unbearable. I will never order online again.”
“I know that I am just one simple individual in this universe but I pray that you have a kind heart and soul. I understand I am not God or someone with high power/abilities however attending school and reading books I learn more stuff as I grow in life. Allow me to get straight to the point with stating that I recently got hired to work in one of your many locations in the USA for JCPenney. My father is a doctor and mother is an attorney both in the military so growing up with values and old fashioned I understand that we must all treat everyone with respect and kindness. My only request is to remain anonymous due to what I’m about to let you know because I understand everyone has their own way of running things but there is some things I have noticed here at work that should be taken in consideration. For example there is an LOD that always hide in the back instead of being in the sales floor taking care of customers or assisting fellow staff. The LOD has favorite personnel because she allows few coworkers slack around or be on the phone talking or using work hours for personal use. Also there has been times that the LOD when cashiers or recovery team or anyone calls them thru the walky or page the LOD she ignores the call. I know there was a visit from the district manager of this store however I feel that if the district manager were to talk with us one on one and get our perspective perhaps you all can see what’s going on in this place. When store manager is around everything is going smoothly but when she leaves the LOD does things that are unprofessional or inappropriate. Another thing is she would be blasting songs that are non family friendly and her actions are driving customers away and making comrades at work feel unhappy. The one thing that I will have to say is that a fellow employee member overheard that the LOD said that as LOD she would tell someone that they should just stop to exist in this planet/world. Now I know many younger generations like myself say stuff randomly and sometimes things can be misinterpreted. Being the time of holidays my concern is that she shouldn’t say something like that because in this timeframe of the years many people could take that what is told to her or him and sometimes can cause depression or anxiety or can cause someone’s life to be affected. My essay is to say that please as a human person in this galaxy take a few minutes of your life to check on everyone and make sure everyone is safe and happy and healthy. Perhaps maybe JCPenney has a different way of running things at this location but there are things here that are at least to my knowledge not work compliance. I have noticed that the LOD she does behave intimidating to customers and associates to assure things are running her way not the JCPenney way. I applied here at JCPenney because I was told that it is a good experience but I think maybe this retail store department has a different type of good experience in their manual. I wish you a wonderful merry Christmas and new years I will pray that perhaps you will personally visit this store location even the CEO just to get your an insight understanding of what’s going on. I’m not asking for anything at all just looking out for every human being because at the end of time we are all people.”
“Absolutely terrible customer service. They sent the wrong item and would not issue a refund until the wrong item was returned. The item I ordered was pricey and the item I received not. I wanted a refund so I could reorder the item in time for Christmas. Customer service was rude and ended the conversation when I was still typing.
I will never shop there ever again.”
“Not even worthy of 1 star!! Worse online shopping/ordering experience ever! Do not order online from JCPenney!!! Trust me when I say, you will be wasting your time and gas and won't get your item(s). After visiting the store several times to pick up the item, I was repeatedly told the ordered item was not in yet. The order said "in transit to store" for exactly 16 days. I called the 1800 # for online orders to see what was going on and was told that the order was cancelled because "it wasn't picked up." When I requested a refund for the order in my card, I was told they would send me a check. Employees are not very friendly or helpful! Save yourself the headache, time and money - shop elsewhere!!”
“I'm livid! I placed an order in time for Christmas. I checked over my order to make sure the billing address and shipping address was accurate. I placed my order waited a few days tracked to items and JCPenney was sending my items to my previous address. I called JCPenney who told me it was nothing they could do and for me to call UPS. I called UPS they said it was out of their hands I had to call JCPENNEY...complete run around. I was told they would intercept the order it didn't happen my package was delivered to the wrong address. I'm over it this is bad business. I can't even delete the old address in the system and customer service agent said they couldn't delete the old address I would have to do it... with no way to delete it. I'm done with JCPENNEY. Someone else is enjoying the gifts I will NOT be paying for their error.”
“Pickup order is horribl6e set up the area they what you to pickup up your purchase is poorly lighted, they want you to pick a parking spot 1 through 5 but none of the parking spots have number on then I tried to call to get help nobody answering the phone so I guess I will come inside the store witch defeats the purpose of pickup order. Smh”
“This place is absolutely ridiculous I ordered a pair of pants for my nephew for Christmas and they couldn't even deliver it to the right address terrible company I'm glad this place is closing you suck. You ruined a kids Christmas”
“I ordered 2 men’s shirts for Christmas on December 5th called customer service twice and their warehouse trying to get help. Still hung up in the warehouse it is now December 17th no help from anyone from Penney’s. Horrible customer service but give them a 5 after the conversation that is all they care about.”
“JCPenney has the WORST customer service! I placed an order and before paying, I double-checked that my address was correct (I deleted the other addresses in my account and set the one where I live now as the default). They sent my order to the address that is no longer on my account. They say that because I didn't check my email, nothing can be done and it's my fault, or that I should contact UPS.”
“Horrible company I ordered same item 3 times and everytime they sent the incorrect item, I will never do business with them , they made me pay for the item 3 times and refuse to upgrade the shipping to make up for the mistakes”
“I'm so disappointed JC Penny website seems to be out of commission Today December 15,2024! What on earth is going on? I'm reading Alot of complaints right now. Really frustrating, they are losing lots of customers.”
“Since Simons has taken over JCP the selection has gone down hill and his prices are out of site. I am sure this will be his last Christmas they will go under. We have bought all of our clothes from here not anymore.”
“I arrived at the jewelry counter at 8:30 p.m. and wanted to buy a black mesh Citizen watch. I wasn't shopping I was buying. After the girl ignored me for 10 minutes while talking with another associate she reluctantly walked to the watches without saying a word. I asked her if she knew the cost of the watch she said huh. Zero eye contact and a complete attitude. When I said it's obvious you don't have a little time to devote to me this evening, her response was what do you mean by that. Every time my wife and I come to the store it's the same thing. We have shopped at JCPenney since it was in the Audubon Shopping Center and haven't been back in a couple of years because of just this, we're done with this extremely poor establishment that has zero customer service. It's across the board no matter what department you're in except for Debbie in men's clothing. Always a smile and always Pleasant. Maybe Debbie should train the majority of your Associates. Such a shame it used to be the anchor of South Jersey.”
“I do not know for sure how many times you have tried to regroup, but it isn’t working. I wanted to make a purchase today but could not locate a pay station. This is beyond ridiculous. Had to leave my purchase in the store.”
