“Bought my son luggage for Christmas, went to use large suite case for his vacation and it was all torn up the zipper was broken. So I called JCPENNEYS been with them for a really long time first complaint they told me it been to long since I bought the set. If you buy things from Costco they don't even ask questions about what went wrong with the product. Won't be shopping at JCPENNEYS anymore!!𤏠Would if told them sooner but did not use large suite case till he needed it!!!”
“I placed an order and it kicked out my coupon. I didn't notice until I read the email later that day. I called to get it corrected and first call was disconnected after 18 minutes. I called back and the person I talked to didn't have a clue how to handle it. I can't cancel the order because you can only cancel up to 30 minutes after ordering. Now I have to wait for the order then return it to the store. Meanwhile the sale is ending tomorrow and I haven't received the order yet. I'M DONE WITH JCPENNEYS!”
“Cut up my cards after 52 years with my cards. Front of cards said âsince 1973â. Your 1.99 billing to send me a bill was the reason. 1.99 isnât anything anymore, but it just didnât make sense for me to be charged to get a get charged to pay my bill. They say my wife signed up for electronic billing, which she doesnât remember doing, and then charged 30.00 late fee on 103.00 bill, which we got reversed after a few phone calls, which you have to almost jump through hoops to get to talk to a real person.”
“Visited store in Overland Park, KS 7/5/25. I picked out a watch I liked. I had to go to front desk to get someone to assist me in Jewelry. I asked if they could remove links so it would properly fit. I was told that store employees were no longer allowed to do that. I would need to go to a jewelry store after purchase to get it adjusted. I walked away without a purchase. Very disappointed.”
“First time ordering from their online site. These are supposed to be my wedding shoes this weekend. They sent me the wrong shoes. đ the label on the top is correct so I dont know how they slapped them on the wrong shoe box. Don't think I will be ordering from them again. Good thing I found the last pair in my size in a store today. (For JCP, i may have ordered as a guest so i am unsure that email will work to verify..)”
“I bought four pairs of men's shorts. ALL four pairs were WRONG size.
JC Penneys does have a return policy. They will charge me EIGHT DOLLARS to return their mistakes. Or, I can drive 21 miles to the nearest store. Either way, it will cost me time or money to correct THEIR MISTAKE. How do these people stay in business with such HORRIBLE service. I will return the items, and get a replacement from AMAZON.”
“bought a couch in December, was a promotional item, didnt notice jc penny started charging interest, (paperless statements) called when I noticed, was told I (I) waited too long, even though it was a jc penny mistake! so paying interest on a promotional item after being a loyal gold card member for many years!!!!”
“JC Penneyâs at Arrowhead Mall, Glendale, Arizona. Not happy at all. Returned a bracket for $482.00 on May 22 3025. Their credit department said they never received my credit. A dispute has been opened but they have my bracelet and I donât have my money. Canât get anything resolved. I will never ever shop at Penneyâs again. They lost a VERY GOOD customer.”
“I had Jeannine come out to show us shades. She seemed nice but was always in a hurry. My husband was on his way home but she didnât have the time and seemed in a hurry. Had to have her come back. I showed her what I wanted since I already had some up/down shades. Again, she seemed in a hurry so I signed the contract but it wasnât right. They came to install and they were not up/down. JC Penny wonât replace e them because she said told the client service that she said they would be more expensive. Yes, the new shades my husband wanted for our living/dinning room. I should have looked better when signing the contract but she should have listened to what I showed her I wanted. I just wasted a lot of money because everything was rushed. Be careful of what you sign because if they rush you, you wonât get what you want!!!! I should have just gone back to were I got the other shades. Shame on J C penny!!!!”
“I'm very unhappy with the service from this company. I feel that mistakes are made, and nothing is done to rectify the issue. Constantly hearing "we understand" does not help the situation. This is why these stores are disappearing. Good customer service good a long way”
“They're always out of sizes in the ladies clothing amd shoe dept. The women's plus dept. has very unattractive clothing. Nobody ever, ever offers to help.”
“Ordered on line 18 days ago. Status is in progress. Called customer service number and of course got AI. Couldn't help me so I was transfered to a person. No help there, she gave me phone number of local store. Of course they don't open until 11am. Talked with 2 people at the store...there answer "it is in progress" . No help whatsoever and this is not the first time an order has been lost. Poor customer service..poor everything!”
“I went to the Moreno Valley store closer to my home to return jewelry and was told I had to go to the store of purchase in Riverside, creating a huge inconvenience for me as I was in a hurry. The excuse given was that they dont carry the items which was a lie because all JCP stores carry Bulova watches. When I got to Riverside the clerk stated that since I had a receipt and tags plus just purchased the items 2 days ago I should not have been turned away. This is bad customer service! Thank you, Olivia, at Tyler Mall for a hassle free return. I'll be shopping your store in the future! Customer service includes not inconveniencing customers for no valid reason.”
“Iâm not going to spend another penny at JCPenney. I ordered a pair of shoes as a gift for my sister. I was so excited to present her with the gift. I opened the box and was in total disbelief. What I saw has scarred me. I received a pair of dirty, nasty, gross sandals. Small pebbles were wedged into the soles. The soles were worn down. There was muck in the footbed of each sandal. They were ripped. They were smelly. I still feel nauseous thinking about it. How could a well known department store ship that mess to a customer?
I called their customer service department and I did receive a refund. I called back a day later to get the contact information for their corporate office. I just couldnât get the image of that gross mess out of my mind.
I was told they did not have an email address for the corporate office. I was offered two ten dollar rewards certificates as compensation. I declined the offer because Iâm never going to shop at JCPenney again.
As a customer of over thirty years, I feel sick, disappointed and angry about the negligence of this storeâs quality control team, and the nonchalance of their customer service staff.”
“They never have anything in their stores anymore. It looks more like an outlet for returned items. Credit card services are awful. They never have anything good on your credit report.”
“I am a âvaluedâ JC Penney customer who has canceled her JC Penney account. I have shopped at Penneyâs for many years and have been satisfied with my transactions until now.
In April, I signed onto the Synchrony Bank website to make a payment online for another account. I noticed that my JC Penney statement was also displayed and the due date was April 21st. Since I had not received that statement in the mail, and since it was past due, I made the payment immediately.
I also explained that I had not received my statement in the mail, and that is how I wanted to continue receiving them. I also expressed my concern that I would be charged a late fee, even though I had not received my statement. The person helping me said that she would take care of the problem, and that I would receive my future statements mailed to me.
When I went online to pay my other account, this month, I noticed what appeared to be a JC Penney statement. I had not made a purchase, so I clicked on it and found a $4.20 charge â interest on my previous balance. I called and explained the situation, but received no help from the individual who further stated that I requested on-line statements, which I did not. How am I to know that I have a statement â I received no notification that my payment was due either time.
Unfortunately, I canceled my card and will no longer shop at Penneyâs.
Today, I went to the Westland, MI store to pay the $4.20 bill which is due on May 21, but was unable to because I did not have a JC Penney card, and I did not have a JC Penney statement ???? The statement I had came from the on-line statement that I printed. Now I ask you, how ridiculous is that? I could not pay my bill because I did not have the statement that Penneyâs didnât send me.”
“We paid the full amount early for the credit card bill. Opened a card with them and they kept charging fees every month without explanation. They wont waive paper incurred fees for my grandma who has is an old fashioned paper bill user. Its a matter of principle and they wont waive the $16 she incurred for paper fees which she was never notified of to ve charged every month. Never again will we shop here. Poor customer service”
