“I tried to follow up on an online order that was canceled. The customer service person was so rude. She made me feel the card I used was stolen even when I tried to give her all the correct details on my card. This got me so mad and decided not to continue with the transaction. I then tried to reach someone on instagram to report it however my follow up questions were never answered. This was not a good experience for me”
“I just bought 6 pairs of shorts from JC Penny and I couldn't be more pleased. I love this company and I hope they remain in business for the next 100 years!”
“I sent a ring back and they sent me a confirmation of receiving it back but yet no refund still waiting!!! Their customer service is the worst. You call and get a different excuse each time as to why you still don’t have your refund. Will never
Do business with JC Penny again. I can now understand why so many of their stores are closing. They deserve to be completely out of business with the way they treat their customers.”
“I've been trying for days to place an order but it keeps getting cancelled each time. The reps in the chat refuse to help and instead ask you to call. I have explained why the call can't work on my end, yet they refuse to help. And even when they answer the call, they place the order again and it still gets cancelled. The service is horrible. No explanation why the order is cancelled.”
“I ordered a higher end mattress. It was delivered late and was the wrong cheap mattress. I discovered this when the delivery company (Ryder) sent me notice they were delivering wrong mattress. I made many calls to customer service & Ryder, both very hard to get a hold. The ladies were very pleasant at CS, cancelled wrong order and re-ordered new mattress. Again I waited more than a month and again Ryder tried to deliver same wrong mattress! Neither CS or Ryder took responsibility. I was told Ryder delivers what they have in stock. Really? BTW Ryder folks are nasty! This time I cancelled order completely. I couldn't believe they charged me a disposal fee for my old mattress! I didn't have an old mattress and they never made the delivery! I protested & requested a refund. CS refused saying the computer wouldn't process refund. The gall!! I ordered same mattress from a local store, received it the next day for $100 less. DO NOT BUY mattresses from JCP. They're a disorganized mess!!!!”
“I went into the Montgomery Mall location to do some shopping. While I was trying clothes on I felt very uncomfortable with how the employees kept watching me. After waiting 15 minutes for help I decided to ask for a manager and was denied. I’m appalled by my entire experience. I usually have no problems and now I will no longer be shopping at this location. The manager or head of store needs to train the employees better and take responsibility for their actions.”
“I called today customer service and Mr.Ebert was so professional and friendly he helped with my problems and solve it on the spot without giving me any trouble, he was very efficient and helpful. Very respectful person. Thank you for all your help & quick assistance”
“I ordered two pairs of pants online and they were delivered to the complete wrong address, wrong town. I spoke with a very rude customer service rep who told me my order didn't exist for twenty minutes and then told me to just trespass on someone's property to get the package even though it has been a day since it was delivered. I was told it was my fault and not their problem. No refund, no store credit, not offer for anything. Super rude to me and refused to let me make a complaint or offer any solutions for the issue. Never ever buying anything from here again. I had emailed the day before and got no response and then was told over the phone that I should've been quicker about inquiring.”
“Ordered 5 items. 2 didn’t fit. Online it said women’s size. Received and they were junior sizes! Tried to return and was told those items are non returnable! REALLY!!!! Will never buy from JC Pennys again!”
“This is the worst company I have ever had the displeasure to deal with. AlI I wanted to do was update my phone number. They acted like I was asking for the nuclear launch codes. They actually wanted to snail mail me a piece of paper with a secret code to do this very simple task. My other option was to send them a 5 minute video explaining my request. I do not owe a dime to them, have NEVER paid one second late and they demanded I jump through too many stupid hoops for something so damn simple. I am a JCP consumer NO MORE.”
“ordered a mattress from JC Penney and got it 6 weeks later the company that delivered it walked on my light carpet with dirty shoes! when I put the mattress flat I noticed a rip in the fabric. I called to return it and was told it would be picked up in 2-3 days. called on day 3 and was told that it would take up to 2 weeks to pick up. The order had not even been sent in to the company to pick it up yet. I would give them a 0 for customer service!!! Will not order anything from JC Penney in the future!”
“I tried for two hours to get someone to pick up phone in any department to buy a $2000 Mattel reds. No one picked up phone. Do not shop at this terrible retailer.customer service does not pick up either”
“This 5-star is for the CS rep who placed order # 2021270810305519 for me. I had a B/D Rewards for $15off plus free shipping over $25. When I went to my cart my shipping charge was still showing. So I called CS and got a nice rep who was going to cancel the order and re-do on his end so the charge wouldn't show. BUT in the middle of him completing this transaction, I hear the survey....which means disconnect. I did give him 5-stars. I waited for him to return my call since they do have my #, but no call. So I called back and got a CS rep who I had to start from the beginning and she didn't act as though she knew what I was talking about. About 15 min of trying to explain to her what I was calling back for....She placed me on hold for 15 or so min (without coming back to me) then the survey again. She cancelled my order but I wasn't able to place my order again because my Reward had already been used. So I called back a third time and got a very experienced CS rep, who I had to explain from the beginning and he was able to replace my order within 5 min! But, I hung-up too fast and didn't wait for the survey. I give him 5-stars!! Please let him know. That's why I included my order # in this review.”
“Ordered on JC penny.com.Received an email that my order was in.Went to the store and picked up my package.When i got home tehre was only 1 shirt when their should have been two.I called the store numerous times and no one picked up.I wanted to really make sure that that they had another package before i went to the store again. I called JC penny .com and then was forwaeded to 4 different people and got hung up on.I tried again and the last person i spoke to said you have to call the store.I explained no one was picking up at that phone number.I tried the store number again,Still no answer.I decided to go back to the store.Went to pickups and still couldn't find my package.I asked to speak to Manager.She happened to be present at the package pickup. The manager said she was going to look up the package a different was and she waS Able to find the package.When i got home opened teh package and had 2 shirts.I only ordered 2 and got 3. 2 were the same color.I had it shipped to teh store to save money on shipping.Making 2 trips was no cost saver on gas plus my time.Next time i will have it shipped to my home.”
“I had a dress bought at Fashion Square mall Jcpenney right before store was closing, I bought a bunch of stuff, dresses, home stuff, I had a dress that I saw had security tag attached to it, I took it back to a store to have the tag removed, didn't have the receipt since I took it to store 6 months later. The associate and manager were not helpful. So rude and not at all helpful. I left the dress on the counter and left. I have so many clothes that I didn't think of looking through everything at once. I would give zero if I could.”
“Terrible customer service. Bought a mattress (expensive purchase) and within 3 mos it started sagging. So I went in today to get another. The supervisor smuggly told me that they weren't responsible, it was in my home, so I had to contact Sealy. Sealy said that I had been mislead, that they receive a lot of calls from Penneys customers, they gave me the number to call. Customer service supervisor said I had to buy a new mattress, pay $85 for them to take old one away, pay 15% process fee, and after they disposed of the old mattress I would get a refund of my original purchase. So they lie to you, make returns complicated, and then charge you for a product under warranty!”
“Growing up in a small town my mom would order clothes through the Penney's catalogue, so I always liked the store even though orders back then took about a week and a half to arrive. I placed my online order 8/3/2021 estimated arrival date was 8/12/2021. With covid I allowed them more time before contacting customer support. On 8/24/2021 I sent an email asking if they knew what is going on with my order that I was never able to track. They responded with what information was needed to assist me and help track my order. So I emailed that information and haven't heard back. Here it's 8/29/2021 I know one thing for sure, I will never place an online order through JCPenney's ever again. This is ridiculous, at this point I don't even want my order I just want my money back.”
“I just spent time shopping at your Pompano Beach JC Penneys. Went to the register to pay. No internet can't access your app or your .Com to use a coupon. I left without making my purchase. A waste of my time.
Very frustrating and no help from your employee.
Bad service for a customer who loves shopping at your store.”
