JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,349 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,349 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Llandudno retail park store, black friday weekend, staff were very unhelpful and rude. No welcome or thankyou or goodbye after purchase, staff leaning over counter with back to me when trying to pay, had to ask for changing rooms to be opened and felt they were laughing at me.”

Helpful Report

Posted 7 years ago

“Just leaving store in white rose wont entering any of your stores again after waiting 3o mins and speaking to numerous staff for a pair of trainers for my son not a happy lad now staff disorderley not getting my busi ess again ever.”

Helpful Report

Posted 7 years ago

“Apparently when ordering from JD Sports online, your order is packed, stamped and shipped, the very second your finger presses the send button. This is great if your oder is correct, however if you've made any sort of human error, you're unable to change the order in any way. Wrong color, no change. Wrong quantity, no change. Wrong size, no change. You live outside of the country...sorry sir, we shipped your order within 5 minutes of you submitting it. Your order is apparently shipped the very second you click send. If you live in close proximity to the store, exchanging an item is no problem, I suppose. For everyone else, BIG problem. Unlike the blinding speed at which JD Sports is able to pack and ship orders, you will have to follow the steps provided by the company to exchange your items. That sounds like a fun day, doesn't it. So, if you live far away from fastest company in the universe, click send at your own peril. Me personally, I will never order from this company again. They chose not to update a mistake I made in the ordering process, so I will be seeking a full refund versus a simple correction to the shoe size. There's an old business saying... if a customer ask for an extra pickle with their order, rather than losing that customer for life, "just give them the damn pickle".”

Helpful Report

Posted 7 years ago

“JD Sports UK sold us a pair of fake Reebok Classic Workout plus - ordered online from NZ”

Helpful Report

Posted 7 years ago

“Worst site ever. Ordered online and the items was supposed to be delivered on a Monday. Didn't get a call or time of arrival or anything. They wanted us to be at home the whole day on a working day. Called them and emailed but had to email them again before they responded. The items where on its way back and told them get it on a pick up. Didn't get any respond and the only thing I got was nothing else then lost time and my brother without his gift. I strongly recommend to order from more serious sites and stores. Better to order from china then JD sports. More likely you get your stuff from china then this site. Worst customer services ever in a time where services is everything. JOKERS!!”

Helpful Report

Posted 7 years ago

“Purchased a tracksuit top yesterday it stated £35 on label they charged me £55 for it, attempted to take it back today with a receipt which stated the day/time/card payment and amount when I purchased it apparently because i had left the reciept with a bar code on at home they wouldn't accept it back. I travelled 10 miles to return the item and 10 miles back home and have to do it all again tomorrow !! Disgusting I won't be shopping here again . The staff wasn't helpful at all!”

Helpful Report

Posted 7 years ago

“Consistently poor in store customer service”

Helpful Report

Posted 7 years ago

“Ordered a personalized football shirt on wed, for a birthday on Tuesday it arrived today nothing on it. Called them to complain and was asked to take it 10 miles to their nearest store to return it for a refund. So angry and disappointed I cannot recommend them to deliver what you ordered, especially at this time of year with Christmas coming. Do yourself a favour and find a sports shop that will personalise in store. It defeats the purpose of online shopping I know but at least your guaranteed what you asked for.”

Helpful Report

Posted 7 years ago

“my son come into here for mystery shop thing and the staff ignored all of his requests so he had to make lies up to his teacher. this is worse store in egg”

Helpful Report

Posted 7 years ago

“My order was lost during delivery (to store). I was waiting for 7 days. JD customer service said that replacement will be sent out and ready to collect next day from the store. Now it's been 8 days since I ordered and it still not there. Another call to JD customer service and new info: it will take 3-5days to deliver it to the store of my choice. Now total delivery time is 10-12 days. ... unacceptable nobody said sorry.”

Helpful Report

Posted 7 years ago

“3-5days delivery reach I been waiting for so long and nothing happened even a email/something.. bad CS,email them and didn't reply goodjob jd.”

Helpful Report

Posted 7 years ago

“Was confused by sizing chart, ordered UK 10 when I needed a US 10. JD would not assist with return shipping and I was stuck with the shoes. Shipping would have costed me more than the shoes themselves. I just think that's shitty business and assured I would never buy anything from them again.”

Helpful Report

Posted 7 years ago

“This is the second time i have wasted my money with this joke of a company , first time i ordered my order was 4 weeks late due to a fault by jd ... this time I’m furious ordered £90 worth of products to be told it has been dispatched 5 days ago , then to receive an email to say my order has been refunded ? With of course NO EXPLANATION ! I’m furious as this was a gift for my son & i now have to wait again for a refund , what an absolute joke of company i will never spend money with you again !”

Helpful Report

Posted 7 years ago

“The shop assistants x3 ignored us in preference to what appeared to be a friend whilst we were attempting to try on a pair of trainers. We eventually tried them on with disinterested staff. Poor service.”

Helpful Report

Posted 7 years ago

“My sister made an order about 3 weeks ago from JD sports online, and nothing hasn't arrived yet.”

Helpful Report

Posted 7 years ago

“The worst experience ever. I ordered trainers over 2 weeks ago they were not in stock but JD still took my money. They were a gift for my son. Being a single parent I could not afford to buy them again elsewhere as I was awaiting JD to refund me. I contacted them again Saturday the 14-07-17 and was assured my refund would be in within 3 days. 18-10-17 guess what no refund, so I contacted them again today and now they have only done this today as previously there incompetent staff did it incorrectly. Well its my sons Birthday today and how embarrassing that I cannot give him his trainers as JD still have my money and I am a single Dad. JD offered me 10% off my next order, yeh right I would never ever order from them again even if it was 50% HAPPY BIRTHDAY SON IM SORRY I HAVENT GOT YOU A PRESENT JD STOLE YOUR PRESENT”

Helpful Report

Posted 7 years ago

“I had order a shoe from jd sports and they provide me the tracking no. Call shipper which is dpex and they said item had not been sent. Pls help this is a present for my Son. My order no is 401795891”

Helpful Report

Posted 7 years ago

“Ordered items, never arrived. Took two weeks of emails(most of which were unanswered) before they admitted they lost the package. Had the cheek to suggest I follow up with delivery company. Now waiting 4 weeks for refund and more emails have not been answered. I have not been rude or unreasonable at any stage and been more than patient. I will never shop with them again”

Helpful Report

Posted 7 years ago

“Twice i have ordered nike rocket pants that have just the nike logo on,they send me these, these have big white stripes on,and they keep sending me the wrong pairs,and i have to return them at my expense.”

Helpful Report

Posted 7 years ago

“bery boor berformance bon bd bports bo bustomer bervice bt bll”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,349 reviews