JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,358 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been into JD Sports to buy my grandson a football. 20% Black Friday discount not allowed on footballs, although the sign says on everything. Never mind I had 20% with my blue light card but would not allow that either. Said only online. No where on my voucher did it say for online use. SHAME ON YOU JD”

Helpful Report

Posted 6 years ago

“Bought jacket on sunday paid next day delivery, called to costumer service every day, different person different story teller, finaly arived today (22-11-19) unwrap with no delivery note, called again costumer service , another story ,now need to drop jacket to any jd store and will wait again 5 days for "investigation 75 pound"”

Helpful Report

Posted 6 years ago

“Very disappointed no email on order. wrong product arrived then it was sent off. Correct product never came back. No efficient customer service. My store had no contact number so I couldn't deal with them went to shop 6 times no joy 6 weeks later”

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Posted 6 years ago

“customer service could be a lot more helpful. Delivery to store is definitely not on time at all and they seem to have no idea when it will arrive even tho it was dispatched ages ago .”

Helpful Report

Posted 6 years ago

“I have experienced by far the worst customer service I have ever had. I placed an order which wasn't delivered. So they raised a refund and it took them 2 months to refund me and they gave me different stories each time I called saying they they were waiting for Nike to refund them. A week later chasing again they magically said they have been sitting on the email for a week. Finally, I got my refund and they offered a £10 gift card. I am still waiting for it 3 weeks after raising it. Hands down worse customer care ever.”

Helpful Report

Posted 6 years ago

“Decent range of products that at least claim to be in stock but delivery and customer service is abysmal. Booking (and paying extra) for a timed delivery slot seems pointless and info on where a missing order might be or when it might appear is non-existent. Why be efficient enough to refund the fast delivery fee ( actually refunded at the exact time the delivery was due - that bit was impressive!)... but fail to do the easy bit and actually tell the customer the order is not on its way??! Prices seem generally no cheaper than buying direct with trusted brands/retailers that have better customer service so I now won't bother taking the risk of using JD Sports.”

Helpful Report

Posted 6 years ago

“Online offer is deceptive, I’ve had 2 identical experiences where JD fail to deliver the item they claim to have in stock. Service is abysmal- eg time-slot postage fee was refunded.. but they did not even bother to tell me they would not be delivering my order, nor do I know if my order actually exists any more! Appalling company.”

Helpful Report

Posted 6 years ago

“Appalling service, customer care. Wrong item arrived at shop. Still waiting 6 weeks for my return product to arrive. No email of receipt given, no shipping details given on order. :(. Teller said shel send back trousers but nothing came back. Went to the shop 4 times”

Helpful Report

Posted 6 years ago

“Order was late theres no communicate with company with customers if there is a issue with order i ordered the next day delivery it came 3 days later”

Helpful Report

Posted 6 years ago

“VERY POOR CUSTOMER SERVICE. ORDERED ONLINE WITH NHS VOUCHER CODE AND GOT CONFIRMATION OF ORDER AND NOT DELIVERED.... OT TAKING ANY RESPONSIBILITY OF POOR SERVICE”

Helpful Report

Posted 6 years ago

“Where do I start.. Wrong orders,wrong sizes,can’t contact anyone of the team on weekends-they source from UK when you shop in Aus and no mention of looooong wait times because of this.. God forbid if a problem with your order arrises-they won’t get back to you before it ships and the returns are just as slow..”

Helpful Report

Posted 6 years ago

“Absolutely useless . Seriously avoid”

Helpful Report

Posted 6 years ago

“Ordered online for next day delivery, no update on order status so called them next day and told due to a glitch in there system, payment was taken but order not processed. Needed the order of 8 items urgently for my kids travelling on holiday next evening. Told to put in a new order as that would be processed quicker as the first order was stuck in a technical glitch which they would cancel and refund. Placed new order 9.30 am , called there 24/7 customer service just past midnight, they confirmed i would receive the order that day. Nothing arrived until 2 days later. They were late packing the order even though they'd had it from 9.30am, they didnt bother to pack it till midnight missing the courier cut off time, but didnt have the courage to tell me i wouldnt receive it on time, whilst having the cheek to wish me a happy holiday when id told how urgent these items were for my kids holiday. Terrible customer service. Order arrived after holiday departure date. Dont rely on them for next day delivery if you require the items urgently!”

Helpful Report

Posted 6 years ago

“These cunts are a bunch of junkies ... paid $250 a week ago for an online purchase ... they never accepted the purchase on the app .... called up customer service ... should be the soon .... fukin where bro .... ????? “they take time processing orders coz there employees are hooked on crack””

Helpful Report

Posted 6 years ago

“First of all , I never wrote a bad review ever ,but what I experienced was absolutely unacceptable . I ordered a hoodie on the website on 2nd of October ( click and collect ) , got message on 4th of October said that they had picked ,packed and despatched the item . No news till 11th of October , I wrote a e-mail to check on my order , got reply on 14th of October said that the item was lost in transit . I wrote them back to see if they can send another one , got reply by the other person said that my order was canceled due to out of stock . So who sent me the messages ? Ghost ? Then what was lost in transit ? Apparently , I wasn't the first victim ,while I was waiting the reply , I read a bunch of similar reviews from the internet . I will never buy anything at this place again and strongly recommend everyone not to shop at this horrible place .”

Helpful Report

Posted 6 years ago

“Unfortunately a terrible experience. Charged for next day delivery £4.99, items landed 5 days later and 1 missing. Still no idea why. Called and asked to make a complaint and the telephone agent Josh advised not sure how to go about making a complaint. Called twice and awaiting a vall back. Now 4 days later and still aint heard a thing. Absolutely useless”

Helpful Report

Posted 6 years ago

“I ordered 2 pairs of trainers (on Friday) for next day delivery (Saturday) for my child’s birthday which is tomorrow (Monday). I rang the store on Saturday, who said they had not been delivered, so I rang again today (Sunday) before going to the store who advises me to call the customer services line, after waiting over 10 minutes They finally answered, the girl put me (what she though was hold) during which time me and my children who was in the car repeatedly heard boys in the back ground swearing saying Fu**ing hell etc. I asked to speak to a manager after still not receiving confirmation of my order, to be hung up one.. not a happy customer at all Please contact me Samanthaahearne59@gmail.com to arrange collection of my child’s birthday present and to discuss your agents swearing while my 6 and 9 year old children were present!!!”

Helpful Report

Posted 6 years ago

“From my last 6 or 7 orders I got 1. All the rest was cancelled after about a week. No excuse or reason. Extremely annoying”

Helpful Report

Posted 6 years ago

“I ordered a pair of trainers online, when they arrived the bag was burst, the shoe box was crushed and falling apart and the trainers looked like they had been worn. There was cello tape on one of the trainers keeping it in the box and the paper wrapping the trainers was ripped and stuffed in the box. I took out the shoe with the cello tape on it, when I removed the cello tape there was dirt hidden by the cello tape and the front of the shoe was scuffed. I emailed JD on the Wednesday and was told someone would get back to me in 48 hours. 48 hours came and went and it was actually 7 days before I got a reply. The trainers were a birthday present for my son whose birthday was on the Saturday so had no choice but to try and clean the trainers and ended up having to give him then on his birthday. JD contacted me 7 days after my initial email telling me to take the shoes to be checked by a manager in a store or to send them back for a replacement. I made them aware of the situation regarding having to give my son the trainers on his birthday or he would have had nothing, again they told me to send the trainers back. I told my son he would get new trainers at Christmas but 10/10 would not use JD again. Even in store none of the staff come near you if you look like you’re returning goods. Offered me a £10 gift card after telling them I would escalate my complaint higher.”

Helpful Report

Posted 6 years ago

“Shocking!!!! Wow I spend a lot of money in this place not any more though.... Brought my son some trainers online for next day delivery used my PayPal to pay wrong ones arrived pink girls air max 90s plus wrong size called up was told nothing they could do have to return. Been in store can't exchange for the ones I want I have to re buy them online and wait up to ten days for my money back for the first pair of witch he never got for his birthday absolutely ridiculous”

Helpful Report

Posted 6 years ago

JD Sports is rated 2.1 based on 1,358 reviews