JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,356 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,356 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought something on sale. A week later they said the couldn't process my order. Got refunded the money I payed for the shoe, but not for the shipping. Scammed me for £7. The clearence page is probably just a scam scheme of somewhat, to lure in potential buyers, and profit of their unconciousness(spelling xD). I have forwarded the issue.”

Helpful Report

Posted 8 years ago

“Terrible customer care team, it been more than 3 WORKING days and I've yet to receive any response from them. My order has passed 2 weeks and it's still "in warehouse", what kind of bloody company queue the item so long and not send it out? SCAM!”

Helpful Report

Posted 8 years ago

“Why, when you order something on line can you not return the item direct to one of your stores? I ordered 3 pairs of boots for daughter so that she could see which ones fitted best. She chose one pair but despite driving out of town to a store to return them I was told I could only have a credit note! Ridiculous in this day and age. Most reputable companies allow you to return online items direct to store for a refund or at least pay for the return postage. It cost me £13 to send the other two pairs back! Sports Direct you need to get up to speed or you will lose customers like myself who will not buy from your company again.”

Helpful Report

Posted 8 years ago

“Husband ordered pair of shoesfrom telford town centre branch,for my son.My son recieved a txt message saying either to bring bank card or ID to collect the order.My son is 11 years old.I showed them my ID and their txt to my son .The girl at reception asked forId of my 11*** yrs old son.They were not accepting MY driving licence ID .i spoke to manager who was dressed up like builder and had no clue as to how ti deal with this problem .I left the shop fuming returned layer there was another girl at the till who checked MY ID and gave us the shoes with NO Wuestions asked .PATHETIC SERVICE ON THE PART OF THAT girl on the till and the manager.VERY AARROGANT STAFF”

Helpful Report

Posted 8 years ago

“No communication after an entire week of purchase, still says order in review, but card was charged. No response via e-mail. Would never buy from or recommend anyone using them in the future.”

Helpful Report

Posted 8 years ago

“I filled up 3 times about my debit card information, and it pops up a window say that there was an error when attempting to pay. I feel like that is kind of scam.”

Helpful Report

Posted 8 years ago

“I was skeptical when I read the reviews of others at first but it was too late as I had already placed my order. The customer service was really nice as they replied to my inquiries through email and Twitter quite fast. The item I ordered arrived safely, although it took nearly a month to come, but that was pretty good, considering my local post office took nearly 2 weeks to process my item.”

Helpful Report

Posted 8 years ago

“Ordered trainers for my little boy online. Went to pick them up and the so called manager handed me a box with women's trainers in. As the trainer's were in the sale there were no more in stock. He said unlucky buy some other ones either full price or have a gift card. explained it was boys birthday and just wanted the trainer's that I bought.he gave me money back and said unlucky. Rang customer service and told me to drive 35 round trip to get some in stock.they could not get in touch with store so that just chance it and offered me a 15 pound gift card. Got to shop surprise!!! Non in stock .Spent an extra£20 to get similar trainers and nearly 4 hours of my 5 year olds birthday. Thanks for pleasurable experience JD whiterose centre. Don not normally complain but needed to get it off my chest. shopping at JD for year's but don't think so anymore ????”

Helpful Report

Posted 8 years ago

“Went to a place last week that was nothing but trouble. Stepped on a nail, ordered raw snail and hadn't received my mail. Left today but can't remember where I parked my spaceship.”

Helpful Report

Posted 8 years ago

“Dont order from this company - they take your money and dont give any explanation as to why your order has been cancelled and undelievered!! never again”

Helpful Report

Posted 8 years ago

“Terrible customer service I ordered some adidas superstars last week got two email first advising they are checking my order and will send email once my order has been checked then I received email advising my order was excepted. However on Saturday got an email from PayPal advising JD Sports had refunded my payment but never received an email or explanation from JD Sports as to why the refund was made. Have tried calling the head office but call gets cut off have sent email no reply. Very disappointed as these were a Birthday present for my nephew as it's his birthday on Wednesday but know I am without a present and money that I had put aside for the present because PayPal have advised it will take 5-7 days for money to reach my PayPal account then another 3 days to transfer to my current account. Still no explanation from JD Sports such a big company but yet so unprofessional. Would appreciate if you could reply to my email JD Sports.”

Helpful Report

Posted 8 years ago

“On more than 2 occasions I have purchased online, payed said amount and yet two days later will be notified stating it isn't in stock and I've been refunded. Each time was during sales therefore I chose between multiple options and by the time I was notified they were all sold out. I also purchased ellesse leggings in store which had a hole in them but I was blamed for that and couldn't return them. Saying this everything I have purchased otherwise was great so it's a shame.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“I am horrified with the level of service at JD I have spent in total of over an hour on the phone to customer services who then put me through to a senior manager who was so rude to me and put the phone down! I ordered a tracksuit on the 28th of December to which I'd waited two weeks to be delivered and then to find out that the packaging had been damaged and being held at Hermes after a phone call I'd made to them last week they said it would be delivered to me, I have still not received my package and has just been palmed off with a £10 off gift card! I am extremely unhappy with JD and there level of care for customers!”

Helpful Report

Posted 8 years ago

“I ordered something from JD to Dubai on the 27th of December. It was supposed to arrive in 6-10 days. The tracking on their website didn't work and I had to contact them asking where it was because it had been two weeks since the day of dispatch. They gave me an external tracking link with reference and that hadn't even been updated since the 30th where its been stuck on "in transit" for two bloody weeks. They are asking me to wait to just a week longer and then contact them again so they can "investigate". After seeing these reviews I know nothing is going to progress neither am I going to receive my package, will ask for a full refund after this one extra week period. A complete and absolute joke, practically scamming customers.”

Helpful Report

Posted 8 years ago

“VERY VERY VERY VERY GOOD GOOD GOOD SMELL SMELL SMELL”

Helpful Report

Posted 8 years ago

“THEY LET ME IN THE STORE FOR FREE THEY GAVE ME VERY NICE HAIRCUT ALSO THEY GAVE ME GOOD SERVICE AND TOLD ME WERE THE EXIT WAS”

Helpful Report

Posted 8 years ago

“Ordered trainers at Christmas as a present box was trashed and come apart staff in store put them in a bag and handed them over knowing full well the condition went back to complain and they were not interested and another time after Christmas very poor customer service!!!”

Helpful Report

Posted 8 years ago

“Ordered trainers for my partener weeks ago and still waiting money has been taking from bank absolute joke stay away from jd had nothing but bad experience”

Helpful Report

Posted 8 years ago

“Ordered online on Tuesday received order confirmation and money was taking from my bank account. Thursday recieved an email telling me my order was cancelled and to find out why I have to contact them. Called the phone numbers provided and after a few tries got through only to be told item is out of stock and to get my money back it will take 3-5 working days. Avoid buying from this company at all costs. They are scammers”

Helpful Report

Posted 8 years ago

JD Sports is rated 2.1 based on 1,356 reviews