Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,753 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were nice, however one of the pieces was out of stock, didn’t let me know this until after I’d paid and got dispatch confirmation of the other product, waited over a week for the missing item, emailed and go no response, wouldn’t recommend”

Helpful Report

Posted 7 years ago

“I ordered a nomination bracelet and three charms which were delivered quickly. However I had expected them to come in appropriate packaging maybe a nomination signature bag or box but the bracelet was folded into the invoice and the charms were in a plastic bag. This is a gift and after the amount of money I've paid it is extremely disappointing and I wish I had gone through the actual nomination website. Also there was no nomination card explaining about the jewellery and instructions on how to change the links. So again not very helpful for a gift.”

Helpful Report

Posted 7 years ago

“The item ordered was fine, the delivery was not. I paid for next day delivery but when the van called we were both in the garden and missed him. That was not such an issue and was offered a pick up at a local branch of Halfords via the courier's website on Saturday. I asked for Sunday afternoon which was confirmed by email. No pick up ref. was sent and on visiting Halfords late Sunday afternoon, the item was not there. Halfords rang the courier for me and was told the item was locked in a van. It was picked up by me Monday afternoon after being warned by the courier that If I didn't pick it up then it would be returned to you. Not great customer service by the courier.”

Helpful Report

Posted 7 years ago

“Excellent delivery time, only problem is one of the charms I purchased had the word 'luck' incorporated, has only been on a couple of days and it looks like the letter L is fading?”

Helpful Report

Posted 7 years ago

“No delivery tracking available for the item ordered. The item I ordered was £60.00. When the item arrived , it was inside a plastic bag that had a price sticker of £50.00 attached. So the free Trollbead offered with the item actually cost £10.00. Very sneaky and underhand.”

Helpful Report

Posted 7 years ago

“First order as you had a nomination charm I wanted as a gift for someone. I ordered money was taken a day later I had email to advise you were awaiting stock. I therefore had to quickly choose an alternative charm which I didn't really require just so I had the gift for my friends birthday. I ordered with yourselves initially as you had the certain charm I wanted. The alternative charm then came a day too late after my friends birthday so really I didn't have what I wanted.”

Helpful Report

Posted 7 years ago

“The package, once arrived no nice box/bag was provided only a little piece of cardboard which you have to fold into a little holder, cheap and tacky!”

Helpful Report

Posted 7 years ago

“Both items I ordered were out of stock but instead of putting a note on them they were made to look available and one was a Mother’s Day gift. My mother is still waiting for hers even though I am lead to believe it was posted on 8/3. If I had known they service was like this I would of stuck with Argenti”

Helpful Report

Posted 7 years ago

“I received the wrong item and I have had to return it and I’ve heard nothing from you to say if you have received it back,, if your sending a new item back out to me,,so I’m just abit disappointed at the moment”

Helpful Report

Posted 7 years ago

“I was underwhelmed by the charm links for nomination bracelet. Insignificant-looking.”

Helpful Report

Posted 7 years ago

“I ordered a nomination charm for a birthday gift which was showing online as instock ,next day received an email advising as soon as the stock was in it would be despatched, I phoned the store to find it was indeed out of stock -but was still showing instock online , delivery was likely to be 2 weeks - which meant I missed the birthday.. requested a refund which was given ,but annoyingly waisted time ordering the item when it obviously was not available -!Incidentally this item is still showing as INSTOCK beware -check via phone before orderering”

Helpful Report

Posted 7 years ago

“I ordered a nomination bracelet for my friend it didn’t come with spare nominations and it was a child size too ... (I may have prefers a child size I’m not sure) buy I thought it was worth checking as it has ended up being too small x”

Helpful Report

Posted 7 years ago

“I have not received my item which was posted on 21 November. I emailed customer services twice with no reply. I phoned and was advised that nothing could be done until 14 days after it was posted. As this was for a gift that I was taking to Edinburgh on the 10 December and will now not be able to take. I am very disappointed with your customer service especially at this time of the year.”

Helpful Report

Posted 7 years ago

“I placed my order for 2nomination charms.They are Christmas gifts.I am on a very limited income and also suffer with arthritis in both hands.They were attached to each other and I can't separate them.I contacted Joshua James explaining I couldn't separate them and can't afford to give charms to one person due to my limited income. I emailed the company to ask what I could do and have not had a reply back from them.I appreciate they are busy but I am now unable to give the charm i wanted to give my niece.”

Helpful Report

Posted 7 years ago

“Last year I placed an order for bracelet charms over £100 for a Xmas gift. I was told hat they were unavailable. I received no timely update so cancelled. This year one of the three charms on the website as available is again not available but promised “shortly”. Over a week has passed with no update.”

Helpful Report

Posted 7 years ago

“It is over a week now and I haven't recieved my order so can't comment yet”

Helpful Report

Posted 7 years ago

“Everything was fine with the item, but I wasn’t happy with the way it was packaged. It came stapled to the receipt. With a box I had to put together myself.”

Helpful Report

Posted 7 years ago

“Had to wait for stock. And still waiting for my next order what was a birthday gift but to late birthday over now you should let people know that the stock is not available before taking the payment and order very disappointed I spend a fortune with you to”

Helpful Report

Posted 7 years ago

“I have ordered three times from this store and twice the items have been out of stock after saying they were in stock on the website. I am still waiting for the third order and it has been two and a half weeks. So not great”

Helpful Report

Posted 7 years ago

“There was a mix up with the address. I had entered the billing address in correct but the delivery address was correct. The order was then sent out to the billing address. When I called up the customer service over the phone from the First Lady I spoke to was appalling!! I have finally managed to get the item from the house / person of the billing address, but will not be ordering again from Joshua James”

Helpful Report

Posted 7 years ago

Joshua James is rated 4.7 based on 21,753 reviews