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Juul Reviews

1.9 Rating 376 Reviews
18 %
of reviewers recommend Juul
1.9
Based on 376 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5

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Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 12th September 2024
Anonymous
Juul 1 star review on 15th January 2022
Joshua Markham
Anonymous
Anonymous  // 01/01/2019
very horrible customer service!! I've placed an order a week ago and I haven't received it yet.
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Posted 6 years ago
Though the juul has helped me stop smoking, the small size of the charger has caused me to be on now the 3rd one which is a big inconvenience both time wise and cost wise. 10.88 for a replacement charger in store. Alto isnt quite the same but at least their charger is on a cord so its not as easily misplaced.
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Posted 6 years ago
Customer service and delivery are the absolute worst out of any company I have ever dealt with on a continual basis. I have been a loyal customer for over a year now and since I first started complaining about their poor delivery service back in November nothing has changed in fact it's actually gotten worse because for two months now I have called to make sure my MONTHLY shipment goes out on my ship date and they tell me "it should go out on time". Last month my shipmentwas over a week late. This month I emailed, called twice, and begged them to make sure it would go out on the day it's SUPPOSED to go out on as I was leaving to go out of town for 10 days and, oh my, even after being put on hold all I got was "it should go out". Guess what? For the 3rd time, it didn't go out. They told me that there was absolutely nothing they could do. They refused to move my ship date up because I am almost at the max 15 boxes of PODS a month. Sean actually told me that the feds control their computers (lol) when I asked him to move my date up. Most of the time I talk to someone I feel like they're just way too laid-back for my liking. Today was the breaking point because it didn't even go out today. SO AFTER I PLEADED MY SHIPMENT GOES OUT "HOPEFULLY" 2 DAYS LATE, but not in time for my vacation. Thank you Juul! Over $2,500 a year and I get s**t on. I just got notice in the late afternoon that it was shipping but it's not at the post office yet and when I went on my account to cancel my future shipments my current one is still pending (So it didn't even ship today, 1 day after I begged). So even though I tried they just forced me into going out and purchasing their competitor which has more flavors and is cheaper because I'll be damned if I'm going out and paying $20 a box for pods and then have to deal with them in future. Damn I wish I would have just cancelled the shipment yesterday. Upper management when are you going to get a clue that these way too laid-back employees are destroying your company.
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Posted 6 years ago
The pods are not reliable and they leak. Not all of them. So far 2 out of 4 work. The other two are junk. I like Juul when it works. They need to QA the pods before they sell them. I use Enjoy as well. The only problem I had with them is every now and then I get a dud.
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Posted 6 years ago
I purchased the juul starter kit awhile back and everything was great. I ordered some new pods when I received them. They have no taste they are nothing like the ones I received when I purchased it the first time. Very disappointed. Will not be ordering again.
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Posted 6 years ago
Had a problem registering my device, (due to age verification issue---I'm 63!!) then had 2 leaking pods. With no way to register I have no way to get replacement pods. Seems like a convenient way not to have any customer support. I called the support line only to be told there is nothing they can do to help me on either issue. Worst support line I have ever encountered. Now I wish I chose a different product at the time of purchase. Very disappointed.
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Posted 6 years ago
They changed the mango formula from the original. If you buy a mango pack with "5.0%" at the top right corner... you're probably getting a faulty pod. They constantly leak and its pretty annoying. The new mango flavor also sucks compared to the original.. I'm not sure why they would even change it because that original flavor was so great and popular. If they changed it because t was attracting the minor crowd... well the new mango is actually fruitier, but due to the leaking of EVERY POD that comes from a 5.0% pack it's not even worth it. I use my juul everyday, but if I can't find the original formula I'm no longer going to be buying it. I'm giving them 3 stars because the device is convenient. If they offered the originally mango pod it would be 5 stars all the way.
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Posted 6 years ago
This is too strong and burned my throat. Both my husband and I did not like this product.
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Posted 6 years ago
57 years I'm smoking until juul as of June 12th 2018. Instead of 12 mg's for each cigarette I am using 3mg's in a juul pod every other day! No more stinky and sticky nicotine on everything! Hooray for juul. 👍
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Posted 6 years ago
Juul is great. I vape but juul is different and I dont have to keep buying a coil when I need to do is just buy juul cartridges. And its cost effective. Love it. But its definitely better than cigarettes.
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Posted 6 years ago
They get one star for each pod I’ve Ben able to use without error.
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Posted 6 years ago
I spent $35 plus on the battery itself and it doesn't keep a charge more than 4 hours. Plus the flavors are terrible, I smoked menthol and tried the mint, everything is awful. I am 51 and will not send them a picture of my ID!
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Posted 6 years ago
Complete waste of time. The pods do NOT HIT. you will get hiccups constantly from sucking in air. You will have to recharge your device no earlier than 6pm. I’ve had to get my device replaced twice now. And the worst part is you spend $18 on a pack of 4 pods, and they are ALWAYS faulty. Leaking, not hitting, or the prongs are messed up so they do not connect with your device. And the store will not accept returns if the package is opened. Can’t believe all the money I’ve wasted on this useless product.
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Posted 6 years ago
The worst customer service you can imagine. I have a monthly subscription with Juul, yet about every other month I have trouble receiving; this month is the second in about 3 where the order is lost. I contact them through their chat feature, since this is about the only way they will communicate; hiding behind their keyboards! They bounce me around to multiple people then eventually agree to send out a new order, typically after insisting I wait a few days on multiple chats . They are just a terribly operated company; wish I would not have become so invested in their product! I have 4 units so I don’t have to worry about battery life. Their pods also leak about half the time and are in no way equilivant to a pack of smokes. I would highly recommend looking for a different product.
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Posted 6 years ago
Will never buy junk like this again. Must have been made in China 🇨🇳
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Posted 6 years ago
For over 50 bucks. This thing is trash and that’s where it went!
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Posted 6 years ago
If you think I can’t review you.... you messed with the wrong person. Can you say, social media expert?
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Posted 6 years ago
The Juul is a joke. Don’t waist your money. The pods claim to be a pack of cigarettes. That is the biggest joke of all. I took like 5 puffs. Guess what? Needed to replace it. Not to mention their website has absolutely no way of actually contacting them. They provide FAQs. No number, no email. I will NEVER believe the posts are from actual people that don’t work for them. Don’t do it. You are better off buying a real vapor that doesn’t cost as much.
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Posted 6 years ago
Wish I could give juul zero stars. I've gone through 7 pods in less than a week, each one has leaked, and it's so difficult to pull a proper drag, the air flow is Terrible. I feel I overpaid and juul definitely under delivered. All together spent $65 and now it's going in the trash. Do not waste your money too.
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Posted 6 years ago
I put a ticket in for a defective product. Their response was my account is now deactivated due to age verification. I am 39 years old, not once did they ask me to upload ID or prove my age. They are just a money hungry company that could care less about their customers. Everyone please find an alternative product, such as the KWIT stick, or any other pod system.
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Posted 6 years ago
Juul is rated 1.9 based on 376 reviews