Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.48

4.5 Rating 3,565 Reviews

86 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

Write Your review

Tell us how Kilkenny Design made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Kilkenny Shop has a lovely range of interesting, high quality products and their customer service and communication are second to none. The shop has become my 'go-to' now when I'm looking to purchase gifts. I will continue to revisit this site.”

Helpful Report

Posted 2 years ago

Hello Bhreonica, Thank you so much for giving Kilkenny Design a 5 star rating! We are thrilled to hear that you enjoy the wide range of high quality products we have to offer. Furthermore, we appreciate the feedback about customer service and communication. We love having returning customers like you and are glad to hear that The Kilkenny Shop has become your go-to for gifts. We thank you for your continued support and look forward to seeing you again soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very pleased with quick response and replacement of damaged delivery.”

Helpful Report

Posted 2 years ago

Hi Sheila, Thank you for your five-star rating of Kilkenny Design! I am so glad to hear that you were very pleased with the quick response and replacement of your damaged mugs. It was my pleasure getting this sorted for you. We appreciate your feedback and look forward to welcoming you back again in the future. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“When my husband traveled to Dublin for business pre-pandemic, I loved to shop at Kilkenny. Right after I lost my brother tragically I had a comforting pot of tea and an apple pastry at its cafe. I am glad I can shop online and enjoy Kilkenny's amazing customer service. Thank you, Kilkenny!”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you so much for your 5-star rating of Kilkenny Design! We really appreciate your loyalty and thank you for being a customer. It's so nice to hear that Kilkenny provided comfort during a tough time, we are all extremely sorry about the passing of your brother. We owe our thanks to customers like you who have continued to shop from us online. Thank you so much for your continued support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Beautiful earrings and they were a great price. The delivery came out cheaper than advertised!!”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for your wonderful 5 star rating of Kilkenny Design! We are so happy to hear that you love the beautiful earrings, and that you got a great price.. We truly appreciate your custom and are grateful for your business! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I tried Kilkenny for the first time to obtain some Guinness merchandise from it's home country. Shipping took a day or two more than expected, but all four items arrived in excellent shape and matching our hopes and expectations. Very satisfied.”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave a 5-star rating for Kilkenny Design! We're so pleased to hear that your experience was positive, and that your items arrived in excellent shape and matched your expectations. Your satisfaction is very important to us and I am glad to hear that you left us pleased. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“They listen to their customers and take very good care in handling international shipping to avoid fragile goods to break.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for your fantastic 5 star rating of Kilkenny Design! We are truly grateful for the loyalty that you have shown us. We appreciate that you recognize our team's hard work to listen to our customers and take great care in handling international shipping to avoid fragile goods from breaking. Thank you for your support! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Purchased beautiful gold chain. Great quality. No hassle ordering or delivery.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thank you for such a lovely review. We appreciate you taking the time to leave us a 5-star rating, and we are glad to hear that you were satisfied with the quality of the gold chain and that your ordering and delivery process was hassle-free! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent service and super fast delivery”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you so much for the wonderful 5 star rating! We're so pleased that you love our products and enjoyed the excellent service and super fast delivery. We appreciate your loyalty. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Recently purchased an Orla Kiely coat. Perfection in design and quality. KilkennyShop was also perfect in service, delivery prompt, tracking the item was a breeze. Will certainly shop with Kilkenny again.”

Helpful Report

Posted 2 years ago

Hi Marie, Thanks so much for your 5-star rating of Kilkenny Design! I'm so glad that you were thrilled with your Orla Kiely coat - it's really gorgeous. Moreover, KilkennyShop provided perfect service, speedy delivery and easy tracking. We are so glad that you enjoyed your shopping experience and we look forward to seeing you again soon! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Great mugs, lovely packaging & fast delivery”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you so much for giving Kilkenny Design a 5 star rating! We truly appreciate it. We are glad you like our great mugs, lovely packaging, and fast delivery. Thank you for being a returning customer! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Always great service and good quality products”

Helpful Report

Posted 2 years ago

Hi Dinah, Thank you so much for your 5 star rating! We are glad to hear that you are happy with our great service and good quality products. Your satisfaction is our top priority, and we are delighted to know that you are pleased with our products. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“It would be a great feature to be able to gift wrap a present if buying online and having it delivered directly to the intended party's address.”

Helpful Report

Posted 2 years ago

Hi Cliodhna, Thank you for your 4 star rating of Kilkenny Design! We really appreciate you taking the time to give us your feedback. We're always looking to improve our site and your suggestion to allow customers to gift-wrap their purchases and have them delivered directly to the intended recipient is definitely one we're considering. Thank you for your input. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Love all there product for fast service”

Helpful Report

Posted 2 years ago

Hi Aine, Thank you so much for the 5 star rating of Kilkenny Design! We really appreciate your loyalty and love that you love all of our products and the fast service. We're glad that you've had a great experience with us. Thanks again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Excellent online service”

Helpful Report

Posted 2 years ago

Hi Marie, Thank you so much for your 5 star rating! We are glad that you found our online service to be excellent. We hope that you will continue to enjoy our products and services. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Paying for a product only to arrive in a packet no box, bought an item in-store also with a reduction sticker on it that had marked the item,very disappointing.”

Helpful Report

Posted 2 years ago

“I love shopping here, top brands beautifully presented at prices i can afford.”

Helpful Report

Posted 2 years ago

Hi Siobhan, Thank you so much for your five-star rating of Kilkenny Design! I'm so glad to hear that you love shopping with and appreciate the beautiful presentation of top brands at prices you can afford. We greatly appreciate your kind words and look forward to your next visit. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Hello, I have sent you two emails to you information box regarding the lamp I bought but no one has responded.”

Helpful Report

Posted 2 years ago

“Excellent quality and service. Thank you so much. Margaret”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you so much for your amazing 5 star rating of Kilkenny Design! We are so delighted that you are a returning customer and appreciate your loyalty. We value all the feedback we receive and strive to provide excellent quality and service. Thank you again! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“Very helpful and easy to reach. I'll definitely be back to get another Orla Keilly duvet set soon!”

Helpful Report

Posted 2 years ago

Hi Alexandra I hope you are keeping well. Thank you so much for the 5 star rating, Alexandra! We're so glad you found us very helpful. It's fantastic to hear that you'll be returning to get another Orla Kiely Duvet Set soon! We love repeat customers and we look forward to seeing you soon. Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

“I bought a set of these Champagne glasses for our son and future daughter in law to use for toasting at their upcoming, beach, destination wedding. The glasses are absolutely beautiful. The design and colour are fantastic. The glasses were very well packaged and shipped fairly quickly. I'm very pleased with this purchase.”

Helpful Report

Posted 2 years ago

Hi Donna, Thank you for taking the time to leave your 5 star rating for the Galway Crystal Erne Aqua Champagne Flutes. I'm so glad that you were able to find such a beautiful set of glasses for your sons and future daughter in laws beach wedding. The design and colour seem to fit perfectly. It is great to get feedback on the effort put into the packaging to ensure that they arrived safely also. I'm so happy to hear you are pleased with your purchase and I'm sure your son and daughter in law will be too! Kindest regards, Cian Customer Care and Sales Specialist | Kilkenny Group

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,565 reviews