Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,284 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shopping, helpful staff. I like to support Irish/ local shops.”

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Posted 2 years ago

Hi Mary, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are as passionate about supporting Irish businesses as we are! Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“I love Kilkenny Shop and stop in every time I'm in Ireland. There's nothing better than supporting the Irish artists. That said, shopping internationally has been a nightmare. My order arrived packed poorly, with minimal cushioning, one item shattered and another missing altogether. No explanation for where the missing item was (evidently it was out of stock). Once I got through to Customer Service they were wonderful. But the email address listed on their website bounced back. Overall, the store is charming and has one of a kind finds that make fantastic gifts. But probably best shopped in person. It's a shame for US residents.”

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Posted 2 years ago

Good afternoon, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 2 years ago

“poor online service - non existent”

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Posted 2 years ago

Hi Kate, I'm so sorry about this, I can see that you were in contact with my colleague regarding this, I will contact you right away. Kindest Regards, Alisha

Posted 2 years ago

“Love shopping online at the Kilkenny shop, easy shopping experience, fast delivery and excellent customer service. It's always great to support local business and Irish designers.”

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Posted 2 years ago

Hi Lisa, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoy shopping online with us. It's so important to support Irish businesses and Kilkenny Design is very proud to champion this. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“I was very impressed with the service especially as the gift was going to Spain. Had no problems. Will certainly use Kilkenny Design again.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your gift arrived safely in Spain. We offer worldwide shipping for the best and easiest gifting experience. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Product was exactly as advertised, better in real life! Quick delivery will definitely buy from Kilkenny Shop again”

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Posted 2 years ago

Hi Denise, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases. Our products look great on screen but certainly are so much better in real life! Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Really love my Christmas wreath and garland..looked very plush and expensive..I haven't come across anything with this kind of quality anywhere else before..Will definitely purchase again”

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Posted 2 years ago

Hi Sarah, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are so happy with your purchases. This is exactly the kind of feedback we work hard for and love to hear. We wish you an amazing Christmas, showing off your new purchases :) Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Product nice, quick delivery. D recommend.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you had a good experience while shopping with us. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Delighted with the Kilkenny wine decanters I bought recently I was worried how they would arrived (glass) but need not have worried the four glass decanters arrived very well packed and super quick time. Have given one as a pressie and they loved it. HIGHLY recommend”

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Posted 2 years ago

Hi Sandra, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your decanters arrived safely, our packaging team works very hard to ensure our parcels are wrapped well for transit. Thank you for the recommendation, it is very much appreciated. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Always beautifully presented on your website.”

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Posted 2 years ago

Hey Rita, We are delighted you love our website, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. We really appreciate your custom, Kindest Regards, Alisha

Posted 2 years ago

“My big issue with Kilkenny shop is related to packaging and sealair,also size of box. Even when items aren't breakable the amount of sealair used is shocking. I have complained on numerous occasions and the problem goes on and out. I feel so guilty adding to the damage of our fragile planet.”

Helpful Report

Posted 2 years ago

Hi Nell, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention We are looking to improve this, and I assure you I will be passing this feedback on right now. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest regards, Alisha

Posted 2 years ago

“Prompt and well-packaged shipping to the U.S”

Helpful Report

Posted 2 years ago

Hey there, Thank you for your review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We appreciate your custom, Kindest Regards, Alisha

Posted 2 years ago

“Very good service Product beautifully wrapped”

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Posted 2 years ago

Hey there, Thank you for your feedback. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thanks again, Kindest Regards, Alisha

Posted 2 years ago

“Still haven’t received the order and response from customer service was “ I'm so sorry I can't help any more.””

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Posted 2 years ago

Hey Susan, I am extremely sorry about this, I will be in contact with you right away in regard to this. Kindest Regards, Alisha

Posted 2 years ago

“I ordered 2 items, however only one arrived. After 2 weeks I sent two emails and eventually was informed the item was out of stock and received a refund,I understand this can happen however the customer should be informed ina timely fashion.The item was meant to be a birthday gift which I ordered on November 4th and I had to rush and purchase another gift at the last moment.Overall a negative experience.”

Helpful Report

Posted 2 years ago

Hey Bernie, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. This is not acceptable, and we completely agree that you should have been informed right away. Sorry again, We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 2 years ago

“Was very disappointed when courier rang me about delivery address on package . On my order address was correct but admin put Kilkenny shanagarry shop on it. I emailed but got no reply which is very bad customer service.”

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Posted 2 years ago

Hey Jean, I am so sorry about this, I will contact you regarding this right away. Kindest Regards, Alisha

Posted 2 years ago

“Easy to order online. Fast delivery. Great service.”

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Posted 2 years ago

Hey Janet, We are delighted you had such an easy experience placing your order, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Thank you for leaving us with such a fantastic review, Kindest Regards, Alisha

Posted 2 years ago

“Excellent friendly service.”

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Posted 2 years ago

Hey Mary, We appreciate your great review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, Thank you for taking the time to leave such a great review, Kindest Regards, Alisha

Posted 2 years ago

“Generally very happy but my experience of my second last online purchase was disappointing. Two products I ordered were not delivered. There was no note, no email. I contacted customer services twice and then got an answer to say the product was out of stock and I’d be refunded. I think the customer service displayed by KkS was not sufficiently high.”

Helpful Report

Posted 2 years ago

Hey Elizabeth, We are extremely sorry you had such a frustrating experience, I will email you on this right away. Kindest Regards, Alisha

Posted 2 years ago

“Great buying experience”

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Posted 2 years ago

Hey Yvonne, I am thrilled you had such a great experience here with us, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,284 reviews