Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.50

4.5 Rating 3,284 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a jacket from you online. The wrong size was sent and I contacted you to ask how to return it. I did what you said and now the jacket has been sitting in customs in Dublin for three weeks and nothing is happening. I have neither coat nor money and you have ignored my last 2 emails. Don't pretend you care about customer satisfaction - you are the worst shop I have EVER dealt with. Please send me a refund now.”

Helpful Report

Posted 2 years ago

Hi Sarah, I am extremely sorry that you had such a frustrating experience, We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. I can see my colleague Cian has contacted you in regard to this, Again, we are very sorry. Kindest regards, Alisha

Posted 2 years ago

“Order packaged well, and i received it within a few days”

Helpful Report

Posted 2 years ago

Hi Evelyn, Thank you for taking the time and leaving us such a great review, It's great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Very happy with my purchases - everything survived the post because of the substantial packaging- thank you.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time and leaving us such a great review, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. Kindest Regards, Alisha

Posted 2 years ago

“Ordered really easy, product was with me in perfect time, I would definitely order again and recommend to others.”

Helpful Report

Posted 2 years ago

Hi Martina, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Lovely easy website delighted with my purchase. Arrived promptly would recommend.”

Helpful Report

Posted 2 years ago

Hi Valerie, We are thrilled you had such a good experience, It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Very happy with purchase of Christmas Wreath. Lovely quality, perfect price and beautiful.”

Helpful Report

Posted 2 years ago

Hi there, We are delighted you are pleased with your Christmas wreath, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“I recently availed of Kilkenny Shops 50% off sale to start my Christmas shopping and I was delighted with my purchases. The prices were excellent and the quality was superb. Thank you Kilkenny Shop. I'll be back”

Helpful Report

Posted 2 years ago

Hi Miriam, We are thrilled to hear that you are happy with everything, the 50% off sale is great to get your Christmas shopping started, there is something for everyone. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 2 years ago

“As usual product purchased great, but the online purchasing was fraught as I tried to spend a 250€ one4all card, 50€ max online spend , even though my card was chip n pin. Bummer, had to spend 250€ elsewhere. Their loss”

Helpful Report

Posted 2 years ago

Hi Joan, I'm sorry to hear this, unfortunately, there is a €50 max spend for one4all online purchases, this rule was brought in by one4all to stop fraudulent activity on customers cards. We apologize about this issue, but we can actually take orders over the phone with one4all for purchases over €50, if that will help in the future. Kindest Regards, Alisha

Posted 2 years ago

“Good delivery service but disappointed that returns from UK are so expensive”

Helpful Report

Posted 2 years ago

Good morning, We are glad to hear the delivery was quick. Apologies about the UK returns being so expensive, we are trying our best to improve this. We thank you for the feedback, and I will be sure to pass this issue on. Kindest Regards, Alisha

Posted 2 years ago

“Purchased two pieces of Nicholas Mosse pottery . The parcel arrived very quickly, very well packaged and protected, but however it happened the dish was in two pieces. I contacted The Kilkenny Shop straight away and I had a replacement dish by return . I am very happy with the service . Will shop again with Kilkenny Shop”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review, we are sorry about the breakage, but delighted this was resolved so quickly for you. It's also great to get such wonderful feedback on the service received from us hear at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Shopping with the Kilkenny shop is an absolute pleasure. Swift delivery easily navigate website but the beauty is supporting Irish companies. When I buy on line at Kilkenny Shop I'm buying quality.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, It really makes all we are doing worthwhile having our customers leaving us satisfied. It's also great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Excellent products at reasonable prices and fast delivery.”

Helpful Report

Posted 2 years ago

Hi Maureen, Thank you for your review, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 2 years ago

“Always enjoy looking around KK shop Beautiful items in all departments I am delighted with my Christmas candles”

Helpful Report

Posted 2 years ago

Hi Angela, We are thrilled you love our stores, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest Regards, Alisha

Posted 2 years ago

“Lovely atmosphere in store, staff helpful and great selection of Irish made products!”

Helpful Report

Posted 2 years ago

Hi Louise, I'm delighted to hear that you had such a lovely experience in store, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Thank you for taking the time and leaving us with such a great review. Kindest Regards, Alisha

Posted 2 years ago

“I ordered a month ago they charged me extra from my carf for delivery and i still haven't received my items”

Helpful Report

Posted 2 years ago

Hi Elizabeth, I am sorry to hear this, I will look into this and be in touch with you asap. Thank you, Kindest Regards, Alisha

Posted 2 years ago

“Great service quick delivery”

Helpful Report

Posted 2 years ago

Hi Dorothy, Thank you for your positive review, It's great to get such wonderful feedback on the service received from us here at Kilkenny, our packing and dispatch teams will be delighted to hear this. We would like to thank you for your custom here with us at Kilkenny and we look forward to welcoming you back in the future. Kindest regards, Alisha

Posted 2 years ago

“Box damaged”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear that you have received a damaged box, I will get in touch with you right way. Kindest Regards, Alisha

Posted 2 years ago

“Happy out thanks . products were cheaper than Tipperary Crystal shop so that's good news for you . Was pleasantly surprised as Kilkenny shop was at one time expensive. Hope this helps. Linda Sheridan”

Helpful Report

Posted 2 years ago

Hi Linda, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. We would like to thank you for your custom and look forward to welcoming you back. Kindest Regards, Alisha

Posted 2 years ago

“Good selection of clothes and good prices!”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for taking the time and leaving us here at Kilkenny with such a lovely review. It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 2 years ago

“I recently bought an Orla Keily regatta waterproof long jacket. I bought it in the sale, it was great value and I'm delighted with the purchase. I bought it on line and due to the price it had free delivery which worked perfectly”

Helpful Report

Posted 2 years ago

Hi Lorna, We are thrilled you are happy with your purchase, The Orla Kiely Regatta range is great. Thank you for taking the time and leaving us here at Kilkenny with such a lovely review, It's always great to hear that our customers are pleased with the variety of Irish designed products we sell, it really makes all we are doing worthwhile having our customers leaving us satisfied. Kindest Regards, Alisha

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,284 reviews