Kilkenny Design Reviews

Name: Kilkenny Design
Address: Killarney, Killarney, Co. Kerry
Rating: 4.49

4.5 Rating 3,379 Reviews

87 %

of reviewers recommend Kilkenny Design

4.5

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

021-4308392

Email:

info@kilkennygroup.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm always delighted with any of my purchases from Kilkenny Shop and they are very prompt with their deliveries.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with all your purchases and the delivery time from our online store. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Teamv

Posted 2 years ago

“20 days after paying for items, I am still waiting to receive them - How do 'you' think I feel about this service?”

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Posted 2 years ago

“Ordered it on 2nd November!! Unfortunately it’s still not arrived!! So as you can imagine!! Not very happy. Hence the one star.”

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Posted 2 years ago

“Item not in stock refunded quickly.”

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Posted 2 years ago

“I am so disappointed. I have NOT received my coat yet. After so many phone calls I got to speak to a lovely gentleman who assured me that my exchange coat was in the post. I really loved the coat but I won't be buying online again.”

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Posted 2 years ago

“Excellent servI found it very easy to order my purchase”

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Posted 2 years ago

Hi Kay, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and our online experience. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Such beautiful, quality goods. Always good offers on. Quick delivery.”

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Posted 2 years ago

Hi Michelle, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases and that you received your order in a timely manner. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Good value items. An ideal place to find Irish goods”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with the value available at Kilkenny Design. You will certainly find the best of Irish on our website and in-store. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Great price love this products”

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Posted 2 years ago

Hi Maggie, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our prices and your purchases. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Excellent service, very prompt delivery.”

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Posted 2 years ago

Hi Joyce, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and that your order was delivered in good time. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Hi Patrick, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with our service and shopping online with us. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Beautiful gift I got at a fantastic price . Wrapped very well as its fragile . Posted out within days . Thank you very much .....”

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Posted 2 years ago

Hi Nessa, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoyed shopping online with u. We are very happy that the fragile items arrived in perfect condition. You are more than welcome and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Great service from Kilkenny store delivery on time & a good discount on product purchased.”

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Posted 2 years ago

Hi Anita, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoyed shopping online with us and that you are happy with the discounts during our sale. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Products took a long time to arrive - this may have been the fault of the courier service used by the Kilkenny Shop. The baker dish was also broken when it arrived. Customer Service resolved the issues but not even a discount code etc was offered for the inconvenience.”

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Posted 2 years ago

“Beautiful gifts and excellent service”

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Posted 2 years ago

Hi Joan, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are happy with your purchases and our service. Our teams work very hard to ensure the best experience for our customers. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“Great shopping, helpful staff. I like to support Irish/ local shops.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you are as passionate about supporting Irish businesses as we are! Thank you again for choosing Kilkenny Design and we look forward to serving you again in the future. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“I love Kilkenny Shop and stop in every time I'm in Ireland. There's nothing better than supporting the Irish artists. That said, shopping internationally has been a nightmare. My order arrived packed poorly, with minimal cushioning, one item shattered and another missing altogether. No explanation for where the missing item was (evidently it was out of stock). Once I got through to Customer Service they were wonderful. But the email address listed on their website bounced back. Overall, the store is charming and has one of a kind finds that make fantastic gifts. But probably best shopped in person. It's a shame for US residents.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves here at Kilkenny and are truly sorry to hear that standard was not met in your interaction with the Kilkenny Group this time around. We would like to send our thanks from us all here at the Kilkenny group as we do value your custom. Kindest Regards, Alisha

Posted 2 years ago

“poor online service - non existent”

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Posted 2 years ago

Hi Kate, I'm so sorry about this, I can see that you were in contact with my colleague regarding this, I will contact you right away. Kindest Regards, Alisha

Posted 2 years ago

“Love shopping online at the Kilkenny shop, easy shopping experience, fast delivery and excellent customer service. It's always great to support local business and Irish designers.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that you enjoy shopping online with us. It's so important to support Irish businesses and Kilkenny Design is very proud to champion this. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

“I was very impressed with the service especially as the gift was going to Spain. Had no problems. Will certainly use Kilkenny Design again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for taking the time to leave us this lovely review. We are delighted to hear that your gift arrived safely in Spain. We offer worldwide shipping for the best and easiest gifting experience. Thank you for choosing Kilkenny Design and we look forward to seeing you again soon. Warmest Regards, The Kilkenny Design Team

Posted 2 years ago

Kilkenny Design is rated 4.5 based on 3,379 reviews